Customer Information Center Supervisor jobs in Rapid City, SD

Customer Information Center Supervisor supervises a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Configures the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Supervisor monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Supervisor reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Typically requires a bachelor's degree. Typically reports to a manager. The Customer Information Center Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Customer Information Center Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)

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Residential Assistant Supervisor Full-Time
  • Northern Hills Training Center
  • Spearfish, SD FULL_TIME
  • POSITION: Residential Assistant Supervisor

    POSITION OPENS: 8/16/2023


    POSITION DESCRIPTION:


    Assist the Direct Support Supervisor (DSS) in maintaining a structured work environment that benefits
    both the employees and the individuals receiving services. Ensuring procedures are being followed, while also suggesting ideas for streamlining processes. Provide person-centered support to individuals. Provide training to onboarding employees.


    Job duties include:

    • Supporting people in becoming a part of their community.
    • Implementing and teaching individual support programs.
    • Identifying people’s training needs and preferences in collaboration with team members.
    • Supporting people’s daily routine activities, such as appearance and hygiene.
    • Supporting people’s medical services needs, such as medication administration and diet support.
    • Supporting people to obtain personal outcomes.
    • Provide on-the-job training for new employees and assist with other training needs.
    • Assist with monitoring financial, transportation, medical, and service plans.
    • Attend various meetings on regular bases and maintain communication with staff.
    • Assist with ensuring appropriate staffing coverage.

    QUALIFICATIONS:

    • High School Diploma or GED
    • Valid driver’s license and clean driving record
    • Ability to communicate effectively verbally and in writing.
    • Must be well organized and able to work with minimal supervision.
    • Previous experience preferred.

    HOURS: 40 hrs per week, 1:00 p.m.- 9:00 p.m. Tuesday - Saturday


    WAGE: $19.39 per hour & eligible for weekend premium pay


    APPLY : Online @ www.nhtc.org or stop by NHTC Administration Offices at 625 Harvard St.Spearfish, SD 57783 At www.nhtc.org


    CLOSING DATE: open until filled

  • 16 Days Ago

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Customer Service - Test Center Administrator (PT)
  • Prometric
  • Rapid, SD PART_TIME
  • ABOUT US: Prometric is a leading provider of technology-enabled testing and assessment solutions to many of the world’s most recognized licensing and certification organizations, academic institutions...
  • 14 Days Ago

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Direct Support Supervisor (DSS) Residential DSS
  • Northern Hills Training Center
  • Spearfish, SD FULL_TIME
  • POSITION: Direct Support Supervisor (DSS) PROGRAM AREA: Group Home POSITION OPENS: 6-19-23 Do you desire to be part of a dynamic organization, work hard and make a difference in people’s lives? Do you...
  • 22 Days Ago

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HEALTH INFORMATION DIRECTOR
  • GORDON MEMORIAL HOSPITAL
  • Gordon, NE OTHER
  • Job Details Level: Management Job Location: Gordon Memorial Hospital - Gordon, NE Position Type: Full Time Education Level: Not Specified Salary Range: Undisclosed Travel Percentage: None Job Shift: D...
  • 22 Days Ago

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Government Information Specialist
  • US Veterans Health Administration
  • Fort Meade, SD FULL_TIME
  • Duties ***THIS IS NOT A VIRTUAL POSITION, YOU MUST LIVE WITHIN OR BE WILLING TO RELOCATE WITHIN A COMMUTABLE DISTANCE OF THE DUTY LOCATION*** The position makes unique facility-level determinations ab...
  • 10 Days Ago

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Information Technology Lead
  • Sprung Studios
  • Lead, SD FULL_TIME
  • OPPORTUNITIES We are always looking for talented people to join our growing team. If you have: Proven UX/UI abilities A strong portfolio A fresh perspective An innovative approach to solving problems ...
  • 10 Days Ago

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0 Customer Information Center Supervisor jobs found in Rapid City, SD area

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Project Manager
  • Bergelectric
  • Rapid City, SD
  • Overview: The Project Manager is responsible to plan, direct, and coordinate construction operations, purchases, financi...
  • 4/24/2024 12:00:00 AM

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Delivery Driver, Entry Level ($10,000 Sign-On Bonus)
  • Performance Foodservice
  • Rapid City, SD
  • Company Description Performance Foodservice, PFG's broadline distributor, maintains a unique relationship with a variety...
  • 4/23/2024 12:00:00 AM

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Part-Time Beauty Advisor - Sephora
  • KOHLS
  • Rapid City, SD
  • Drive sales through an authentic passion for beauty. Engaging Clients through identifying their needs with a consultativ...
  • 4/22/2024 12:00:00 AM

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Member Services Associate
  • YMCA of Rapid City
  • Custer, SD
  • Are you someone who thrives on making meaningful connections and contributing to the well-being of your community? If so...
  • 4/22/2024 12:00:00 AM

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Food Service Worker/Kitchen Helper/Dietary Aide
  • Healthcare Services Group, Inc.
  • RAPID CITY, SD
  • Additional Information: Full time shifts available: 5:30am-2pm and/or 11am-7pm Part-time evenings shifts available from ...
  • 4/22/2024 12:00:00 AM

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Delivery Driver, CDL A - $10,000 Sign-on Bonus
  • Performance Foodservice
  • Rapid City, SD
  • Company Description Performance Foodservice, PFG's broadline distributor, maintains a unique relationship with a variety...
  • 4/22/2024 12:00:00 AM

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Ambulatory Call Center | Patient Access Specialist I | Full Time - 40 Hours
  • Monument Health
  • Rapid City, SD
  • Current Employees: If you are a current employee, please apply via the internal career site by logging into your Workday...
  • 4/21/2024 12:00:00 AM

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Office Manager
  • Skilled Craft
  • Box Elder, SD
  • Job Duties & Responsibilities: Compose and/or edit letters, memos, reports, procedures, etc. as required. Prepare and pr...
  • 4/21/2024 12:00:00 AM

Rapid City is located at 44°04′34″N 103°13′42″W / 44.076188°N 103.228299°W / 44.076188; -103.228299. The downtown elevation of Rapid City is 3,202 feet (976 m) and Rapid City sits in the shadow of Black Elk Peak, which at 7,242 feet (2,207 m), is the highest point east of the Rocky Mountains. According to the United States Census Bureau, the city has a total area of 55.49 square miles (143.71 km2), of which 55.41 square miles (143.5 km2) is land and 0.08 square mile (0.2 km2) is water. Rapid City is located on the eastern edge of the Black Hills, and is split in half by the Dakota Hogback. ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Information Center Supervisor jobs
$65,720 to $92,031
Rapid City, South Dakota area prices
were up 0.8% from a year ago