Customer Information Center Supervisor jobs in Reno, NV

You will provide administrative support in the CNAP N64 by submitting Move Add Change (MAC) requests, initiates/validates eKM service order requests, works with squadron ITPOC personnel to identify, resolve, and elevate any NMCI or procurement issues at the wing level of CNAP.

Responsibilities and Duties: 

• N64 Division Officer, leads gathering of information in response to DON/CPF /CNAP/TYPEWING data calls, assists with procurement of required hardware (toner, monitors, etc.) for squadrons, coordinates NMCI surge projects like hardware/software tech refreshes, aids the deployment process, and supports TYPE WING unique projects (MILCON projects, new squadron start-ups, air-frame upgrades, new Program of Record system deliveries). 
• Provide input to CNAP N62 and TYPEWING N6 in execution of daily operations, long range planning and project management supporting CNAP commands. 
• Communicate weekly with the CNAP N62 Embarkable Manager to keep the TYPEWING and Squadron ITPOCs informed in the development of deployable solutions and interoperability with the Ashore Enterprise Networks and Afloat Networks in coordination with Deployable Support.  
• Work and Squadron ITPOCs coordinating pre-deployment and post-deployment TYCOM level coordination of Deployable Support to CNAP commands entering and leaving the Ashore Enterprise Network environment.  
• Provides historical data for the Development of N62 draft annual budget for next fiscal year based on purchases from current year and forecast of foreseeable requirements. 
• Maintain CNAP SharePoint Project/Tasks tracker to provide update information to CNAP N6 leadership. 
• Participates in working groups for IT Services processes reviews (monthly) and weekly project touch point meetings, monitoring report status and coordinating schedules. 
• Provides monthly updates to all Deployable Switch Transmit Boundary (DSTB) and Fly Away Kits (FAK) IAW CPF’s DSTB/FAK request for use, IA updates, life cycle refresh, inventory requirements and CONOPS changes as directed by COMPACFLT. 
• Tracks deployable process support for N62 Far East Commands and detachments using ONE NET deployable. 
• Coordinates with Local Network Service Center (LNSC) in Far East to ensure services required for deployable connectivity to ONE NET for squadrons and detachments.  
• Provide command level ITPOC training for Navy Enterprise Tool (NET), and NMCI/NGEN and CPF policy and processes. (Training to be conducted monthly). 
• Conduct SPRITE spot check on subordinate commands IAW COMPACFLT5238.1D guidelines, (10% of each TYPEWING activities and 10% of their assets listed in the commands SPRITE inventory are required to be inspected annually. Develops information security risk and compliance processes, deliver regular and ad-hoc reports and briefings to senior management. In strong support of Command Cyber Readiness Inspection (CCRI) at HQ and subordinate commands.