Customer Information Center Supervisor jobs in Richland, WA

Customer Information Center Supervisor supervises a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Configures the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Supervisor monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Supervisor reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Typically requires a bachelor's degree. Typically reports to a manager. The Customer Information Center Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Customer Information Center Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)

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Maintenance Supervisor | Vicinity at Horn Rapids
  • Avenue5 Residential, LLC Career Center
  • Richland, WA FULL_TIME
  • The hourly pay for this role is $25 - $28 per hour bonuses!

    Avenue5 is growing, and we are in search of a maintenance supervisor to join our dynamic team of Fivers!

    About Us

    We are a vibrant third-party multifamily property management firm with locations across the United States. We are proud of our vibrant, inclusive, make-it-happen culture, where we: 

    • Listen to our associates, recognize them, and give them room to grow
    • Invest in our associates to help them become the best version of themselves
    • Approach every important decision with our associates in mind
    • Celebrate our associates’ successes and encourage them to raise the bar even higher

    About the Maintenance Supervisor Role

    We’re looking for a talented maintenance supervisor who will be responsible for the day-to-day maintenance operations and physical upkeep of the assigned property, and for ensuring that the property is compliant with Avenue5 policies and standards, in addition to all local, state and federal regulations. The maintenance supervisor is responsible for ensuring compliance to the company risk management program. Also, has financial responsibilities for contributing towards and adhering to property budget.

    Maintenance Supervisor Responsibilities and Objectives

    • Work with the maintenance team to ensure daily maintenance tasks, such as service requests and unit make-ready standards are met.
    • Review and track progress of service requests and identify chronic maintenance issues.
    • Respond to maintenance related issues in a timely manner as outlined in Avenue5 Policy and Practices document while maintaining a professional demeanor.
    • Perform various maintenance functions including repairs to the following: electrical, plumbing, appliances, flooring, carpentry, HVAC, grounds maintenance as dictated by state guidelines.
    • Perform general carpentry duties such as wallboard repair, countertop/cabinet replacement, finish carpentry, window/glass repair, door/lock repair, and ceramic tile repair.
    • Perform various proactive preventative maintenance including siding, painting, lighting, sprinkler, pool, golf-cart, elevator and more.
    • Responsible for work order systems accuracy by verifying all orders are completed in a timely manner to company standards and the resident’s satisfaction.
    • Daily inspection of the property grounds, buildings, and common area amenities to maintain safety and cleanliness standards and to identify issues requiring maintenance, repair or replacement.
    • Oversee and assist with management of property emergencies, such as snow and other inclement weather emergencies, fires, and floods.
    • Promptly communicate with maintenance supervisor and property manager concerning all maintenance issues at the property.
    • Observe and promote safety and risk management in accordance with local, federal, state, and company rules and regulations.
    • Help monitor response times for emergency on-call/after-hours maintenance assignments, and addresses issues as needed. Participate in on-call rotation as necessary.
    • Promote customer satisfaction by maintaining the highest standards of cleanliness and curb appeal, and interact courteously and professionally with current and potential residents at all times.
    • Foster a positive, active and collaborative relationship with residents, other properties and associated agencies.
    • Conduct pre-move in and post-move out apartment inspections and ensure timely completion of quality unit turns.
    • Act as mentor to maintenance team.
    • Maintain a professional demeanor and appearance at all times, promoting the same to entire team.
    • Responsible for the administration of the company risk management program.
    • Complete special projects as assigned by maintenance supervisor and/or property manager.
    • Promptly communicate with the property manager concerning all maintenance issues at the property.
    • Solicit suppliers and contractors when work is necessary and monitor that they are compliant according to company policy.
    • Work with the property manager to ensure the team and the property are compliant per company, ownership, state and federal policies and standards.
    • Walk property weekly with property leadership to collaborate on property challenges and operations.
    • Responsible for ensuring maintenance costs remain within allotted property budget and providing input on expenses for future budgets.
    • Other duties as assigned by property leadership.

    Education and Experience

    • High school diploma or equivalent is required.
    • At least three years of experience in the property management industry or directly related field.
    • Possess general maintenance and carpentry skills.

    Skills and Requirements

    • Ability to read, write and understand English.
    • Ability to use general office equipment, such as telephone, fax machine, printer, copier, and key track system.
    • Excellent customer service and interpersonal skills with the ability to relate to others.
    • Strong organizational and time-management skills.
    • Ability to multi-task.
    • Ability to perform basic mathematical functions.
    • Ability to cope with and defuse situations involving angry or difficult people.
    • Ability to maintain confidentiality.
    • Must maintain professional appearance and comply with prescribed uniform policy.
    • Must maintain a valid driver’s license, clean driving record and current auto insurance is required
    • Must comply with all safety requirements.
    • Required to complete and successfully pass the Avenue5 Fair Housing, Diversity and Inclusion Training within the first 30 days of employment.

    Scheduling

    • Required to maintain a regular schedule which may require working overtime, weekends and non-traditional holidays.
    • May be required to be on-call and aid during staffing deficiencies on-site.

    Environment

    • Exposure to hot, cold, wet, humid, or windy conditions (temperatures may vary depending on the weather in the different regions).
    • Exposure to noise, vibrations, atmospheric conditions, as well as working in confined or restricted spaces.
    • Potential exposure to communicable diseases through frequent contact with public.
    • Possible exposure to short-tempered or aggressive people.
    • Potential exposure to chemicals, electrical shock, heights, mechanical parts or machines, and fire.

    Physical Requirements

    Avenue5 will make reasonable accommodations to enable individuals with disabilities to perform the essential functions. These functions include, but are not limited to:

    • Ability to lift, push and pull up to 100 pounds.
    • Ability to walk around the property several times daily - up 10 miles a day.
    • Ability to walk on uneven surfaces.
    • Ability to climb several flights of stairs several times daily.
    •  Hearing and visual ability to observe and detect signs of emergency required.
    • Must be able to sit, stand, reach, bend and stoop for extended periods of time.
    • Ability to use standard maintenance equipment.
    • Talking and expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.
    • Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound.
    • Visual requirements including color, depth perception, and field vision.
    • Ability to compare, copy, coordinate, synthesize, negotiate, communicate, and instruct.
    • Ability to tolerate stressful situations.
    • Ability to work under minimal to moderate supervision.

    This job description is not an all-inclusive list of functions and tasks. Over the length of employment these functions and tasks may change.

    Diversity

    Diversity creates a healthier atmosphere: Avenue5 is an Equal Employment Opportunity/Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

     

  • 1 Month Ago

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Supervisor, Patient Access *Up to $5,000 Hiring Bonus
  • Kadlec Regional Medical Center
  • Richland, WA FULL_TIME
  • Description $5,000 hiring bonus for eligible external hires that meet required qualifications and conditions for payment. Supervisor, Patient Access -Patient Access atKadlec Regional Medical Center in...
  • Just Posted

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Ambulatory Surgery Center RN - TRI CITY REGIONAL SURG
  • Kadlec Regional Medical Center
  • Richland, WA OTHER
  • Description Providence caregivers are not simply valued – they’re invaluable. Join our team and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutu...
  • Just Posted

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Sr HVAC Engineer - Richland, WA Information Technology
  • SOC LLC
  • Richland, WA FULL_TIME
  • Senior HVAC Engineer needed for a contract opportunity with SOC's client to work in Richland, Washington. US Citizenship is required! Responsibilities You will be working as part of the HVAC Mechanica...
  • 1 Month Ago

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Ambulatory Surgery Center RN - Endoscopy Center
  • Providence Health & Services
  • Richland, WA OTHER
  • Description Under the direction of the ASC Director, performs a variety of duties involved in providing patient care in a surgical setting. Has direct responsibility and accountability for the care of...
  • 10 Days Ago

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Call Center Representative - Call Center Dept.
  • Kadlec
  • Richland, WA OTHER
  • Description $1,500 Sign-on Bonus for eligible rehire and external candidates who meet all conditions for payment - this is in addition to the fantastic benefits and compensation package offered by Pro...
  • Just Posted

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0 Customer Information Center Supervisor jobs found in Richland, WA area

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Operations Manager/Team Leader
  • GESA CREDIT UNION
  • Richland, WA
  • Job Details Level Management Job Location South Richland HQ - Richland, WA Position Type Full Time - Salary Education Le...
  • 3/19/2024 12:00:00 AM

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HLW Industrial Hygienist
  • Bechtel
  • Richland, WA
  • Requisition ID: 272583 Relocation Authorized: National - Family Grade: 24 Position to be Panel Interviewed? No Telework ...
  • 3/19/2024 12:00:00 AM

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Safety Specialist (Career/Senior)
  • Central Plateau Cleanup Company
  • Richland, WA
  • External Job Opportunity Title Safety Specialist (Career/Senior) Position Number 38839 Company Central Plateau Cleanup C...
  • 3/19/2024 12:00:00 AM

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Plant Engineer 2 - Electrical Engineer
  • BuildSubmarines.com
  • Richland, WA
  • The Plant Engineering organization provides engineering oversight, program support, and qualified staff to support the H...
  • 3/19/2024 12:00:00 AM

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Plant Engineer 4 - Electrical Engineer
  • BuildSubmarines.com
  • Richland, WA
  • The Plant Engineering organization provides engineering oversight, program support, and qualified staff to support the H...
  • 3/19/2024 12:00:00 AM

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FT Customer Support Specialist - Work From Home>
  • Quartzy
  • Richland, WA
  • [Customer Service / Remote] - Anywhere in U.S. / Up to $50K per year / Medical, Dental and Vision / PTO / Internet Stipe...
  • 3/18/2024 12:00:00 AM

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Maintenance Specialist III
  • Amentum
  • Richland, WA
  • The Maintenance job family is responsible for planning, scheduling, and organizing the efficient operation and performan...
  • 3/18/2024 12:00:00 AM

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Maintenance Planner I
  • Lamb Weston Holdings, Inc.
  • Richland, WA
  • Title: Maintenance Planner I Location: Richland, WA About Lamb Weston We love making fries almost as much as you like ea...
  • 3/17/2024 12:00:00 AM

Richland (/ˈrɪtʃlənd/) is a city in Benton County in the southeastern part of the State of Washington, at the confluence of the Yakima and the Columbia Rivers. As of the 2010 census, the city's population was 48,058. July 1, 2017, estimates from the Census Bureau put the city's population at 56,243. Along with the nearby cities of Pasco and Kennewick, Richland is one of the Tri-Cities, and is home to the Hanford nuclear site. Richland is located at 46°16′47″N 119°16′53″W / 46.27972°N 119.28139°W / 46.27972; -119.28139 (46.279657, -119.281377). According to the United States Census Bureau, t...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Information Center Supervisor jobs
$77,564 to $108,615
Richland, Washington area prices
were up 2.9% from a year ago