Customer Information Center Supervisor supervises a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Configures the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Supervisor monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Supervisor reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Typically requires a bachelor's degree. Typically reports to a manager. The Customer Information Center Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Customer Information Center Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
Eaton’s Global Energy Infrastructure Solutions (GEIS) division is currently seeking a 1st Shift Supervisor for its Distribution Center located in Roanoke, Virginia. This site is expanding the supervisor group on the 1st Shift Distribution Team. This additional role will support our current operations team by be an additional resources to enhance employee relations, strategic planning and everyday operations. Relocation assistance is available.
The expected annual salary range for this role is $77249.97 - $113299.96 a year.
Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.
Position Overview
As a Supervisor, you will work with a wide range of people in varying roles across the organization, including hourly team members, support personnel within and outside the facility, and outside suppliers which support our drive to meet daily shipment and receiving activities. This position will be exciting and rewarding for a self-starter who enjoys navigating through the challenges and rewards of leading people and improving processes.
You'll Fit In:
Our teams are:
These values enable us to tackle some of the most important opportunities on the planet, never losing sight of what matters which includes our Roanoke Distribution Center. As a team, we have the power to make a difference.
In this role you will:
Required (Basic) Qualifications:
Preferred Qualifications:
Position Criteria:
We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.
Eaton considers qualified applicants regardless of criminal histories, consistent with local laws. To request a disability-related reasonable accommodation to assist you in your job search, application or interview process, please call us at 1-800-836-6345 to discuss your specific need. Only accommodation requests will be accepted by this phone number.
We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.
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0 Customer Information Center Supervisor jobs found in Roanoke, VA area