Customer Information Center Supervisor jobs in Rock Island, IL

Customer Information Center Supervisor supervises a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Configures the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Supervisor monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Supervisor reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Typically requires a bachelor's degree. Typically reports to a manager. The Customer Information Center Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Customer Information Center Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)

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Operations Supervisor - Full Time
  • Dohrn Transfer -Operations Supervisor
  • Rock Island, IL FULL_TIME
  • Operations Supervisor - Full Time

    Apply Now

    Description/Job Summary

    Dohrn Transfer is a leading Midwest LTL Carrier providing less-than-truckload, truckload, and value-added services throughout our 10-state service area.  Join our team and become a part of our new growth and bright future!  We offer competitive salary and a great benefits package in an exciting, rewarding industry.

    We are seeking a Full Time Operations Supervisor at our Rock Island, IL terminal.

    Pay: Starting at $60,000/year

    Benefits: Health / Vision / Dental insurance, 401k matching, life insurance, short/long term disability and more.

    POSITION SUMMARY:

    Under the direction of the Terminal Manager, oversee all employees and processes of the Terminal Operations team.

    MINIMUM REQUIREMENTS

    • A minimum age of 18
    • High School completion or equivalent
    • Valid Driver License 
    • Supervisory experience required
    • Ability to work any shift 
    • Must have the knowledge and ability to perform all Operations jobs in the Terminal including Dock, Dispatch, Warehouse, and Routing
    • Excellent interpersonal, verbal, and written communication skills
    • Strong analytical and problem-solving skills
    • Strong leadership skills
    • Detail-oriented, organized
    • Must meet all physical requirements
    • Must have certification in forklift safety and hazardous material handling
    • Ability to multi-task and react to change productively
    • Excellent attendance

    ESSENTIAL FUNCTIONS

    • Provide training, supervision, feedback, and discipline for hourly Operations team members 
    • Route City operation
    • Manage the daily performance of the City Pickup and Delivery Operation for optimal safety, performance, on-time Service, cost control, and claims prevention
    • Ensure On-time Delivery service in accordance with the organizational goals by ensuring pick-ups and deliveries are made timely, efficiently, and returns are kept to a minimum
    • Monitor Line Haul operation
    • Monitor Dock performance and efficiency and adjust manpower as needed
    • Solve problems regarding lost and missing freight
    • Communicate efficiently with other departments to ensure a successful operation 
    • Work in a safe and professional manner so as to reduce personal risks and risk to fellow employees
    • Report all facility problems to the Facility Maintenance Department
    • Comply with federal, state, and company regulations 
    • Process all paperwork daily associated with the execution of the job
    • Work in a positive, supportive, and cooperative way at all times
    • Perform other duties as needed

    WORKING CONDITIONS/PHYSICAL REQUIREMENTS
    • Visual Acuity including regular use of items including a computer screen or monitor
    • Lifting various types of materials will be required: cartons, bags, cylinders, boxes, crates, drums, pipe, bars, rugs, etc
    • Common material handling tools will be used: forklifts, carts, dollies, banding machines, shrink wrap tubes, pallet jacks, and tow motors
    • Standing, walking, squatting, pushing, pulling, twisting, carrying, bending at the waist, reaching, and lifting both above and below waist level will be required
    • Must be physically capable of operating a forklift, pallet jack, load lock and two-wheel handcart
    • Will be required to lift up, set down, slide or move weight unassisted that could exceed 80 pounds
    • Must be able to lift 50 lbs. on a frequent basis and 100 lbs. on an infrequent basis
    • Must be able to sit and stand for prolonged periods of time 
    • Must have the ability to safely enter and exit trailers, vans, flatbeds, forklifts and tractors 
    • Must have the ability to work around and operate motorized equipment
    • Must be able to perform the essential functions of the job as specified in the job description
    • May be exposed to extreme hot or cold temperatures and dusty conditions in the dock environment; must be able to perform essential functions in these conditions


    To navigate to the Dohrn Transfer Career Center and apply for this position, please go to www.dohrn.com, click on Careers, Apply Now, and choose the Rock Island, IL location.

    Dohrn Transfer Company, LLC is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity or expression, national origin, geographic background, physical and/or mental disability, protected veteran status, or any other classification protected by applicable law.

  • 1 Month Ago

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Center Supervisor at Monmouth, IL
  • Community Development Institute Head Start
  • Monmouth, IL FULL_TIME
  • Location: 321 E Euclid Ave Monmouth, IL 61462-1312 Pay Period: Biweekly Salary Based on Qualification: BA/AA = $1,840.00 Bi-Weekly Credential = $1,760.00 Bi-Weekly Weeks per Year: 40 Hours Per Week: 4...
  • 8 Days Ago

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Customer Service Representative/Call Center
  • Partnered Staffing - Kelly Services
  • Milan, IL FULL_TIME
  • Company DescriptionAt Kelly Services, we work with the best. Our clients include 99 of the Fortune 100TM companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talen...
  • 4 Days Ago

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Medically Complex Team Supervisor
  • The Center for Youth and Family Solutions
  • Rock Island, IL FULL_TIME
  • See yourself achieving solutions. Join our team! About The Center for Youth and Family Solutions (CYFS): (CYFS) is seeking compassionate, committed, and culturally competent individuals who align with...
  • 1 Month Ago

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Center Supervisor for Warren County Head Start
  • Community Development Institute Head Start
  • Monmouth, IL FULL_TIME
  • Location: 321 E Euclid Ave Monmouth, IL 61462-1312 Pay Period: Biweekly Salary Range: $ 1760- $ 1840 Weeks per Year: 40 Hours Per Week: 40 Center Supervisor Pay Rate: $1,760 to $1,840 Bi-Weekly, depen...
  • 3 Days Ago

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Medically Complex Foster Care Team Supervisor
  • The Center for Youth and Family Solutions
  • Rock Island, IL FULL_TIME
  • See yourself achieving solutions. Join our team! About The Center for Youth and Family Solutions (CYFS): (CYFS) is seeking compassionate, committed, and culturally competent individuals who align with...
  • 9 Days Ago

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0 Customer Information Center Supervisor jobs found in Rock Island, IL area

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Administrative Assistant - Onsite
  • Viva USA, Inc.
  • Moline, IL
  • Title: Administrative Assistant Description: Performs administrative duties in support of a department and typically sup...
  • 3/19/2024 12:00:00 AM

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Administrative Assistant I | 39321
  • Cerebral Staffing, LLC
  • Milan, IL
  • Join Cerebral Staffing, LLC on site at our client John Deere in Moline, IL as an Administrative Assistant! Location: Mol...
  • 3/19/2024 12:00:00 AM

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Administrative Assistant II
  • Three Point Solutions
  • Moline, IL
  • Job Description Job Description Job Title: Administrative Assistant II 39325- John Deere Description: Performs a full ra...
  • 3/18/2024 12:00:00 AM

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IT SYSTEMS ADMINISTRATOR/SUPERVISOR Full Time | Bally's Quad Cities Casino & Hotel - Rock Island, IL, 61201 Job Title: IT Systems Administrator/Supervisor &... chevron_right
  • Jumer's Casino & Hotel, Inc.
  • Rock Island, IL
  • IT SYSTEMS ADMINISTRATOR/SUPERVISOR Job Details Level Experienced Job Location Bally's Quad Cities Casino & Hotel - Rock...
  • 3/18/2024 12:00:00 AM

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Youth Assistant- Kids Adventure Center
  • Two Rivers YMCA
  • Rock Island, IL
  • It's a JUNGLE in here!!! Come guide our little ones in drop off child care in our Kid's Adventure Center through fun and...
  • 3/16/2024 12:00:00 AM

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Administrative Assistant
  • ICONMA
  • Moline, IL
  • Performs administrative duties in support of a department and typically supports a manager; performs clerical office dut...
  • 3/16/2024 12:00:00 AM

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Administrative Assistant
  • Staffing
  • Moline, IL
  • Job Description Job Description Job Description: Job Title: Administrative Assistant Duration: 06+ Months Contract, with...
  • 3/15/2024 12:00:00 AM

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Administrative Assistant
  • Integrated Resources, Inc
  • Moline, IL
  • Job Title : Administrative Assistant Location: Moline, IL Duration: 6+months contract with extension Position Title: Adm...
  • 3/15/2024 12:00:00 AM

Rock Island is a city in and the county seat of Rock Island County, Illinois, United States. The original Rock Island, from which the city name is derived, is the largest island on the Mississippi River. It is now called Arsenal Island. The population was 39,018 at the 2010 census. Located on the Mississippi River, it is one of the Quad Cities, along with neighboring Moline, East Moline, and the Iowa cities of Davenport and Bettendorf. The Quad Cities has a population of about 380,000. The city is home to Rock Island Arsenal, the largest government-owned weapons manufacturing arsenal in the U...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Information Center Supervisor jobs
$68,976 to $96,588
Rock Island, Illinois area prices
were up 1.3% from a year ago