Customer Information Center Supervisor jobs in Rockford, IL

Customer Information Center Supervisor supervises a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Configures the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Supervisor monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Supervisor reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Typically requires a bachelor's degree. Typically reports to a manager. The Customer Information Center Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Customer Information Center Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)

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RN Supervisor
  • The Bay at Beloit Health and Rehabilitation Center
  • Beloit, WI FULL_TIME
    • -> Sign-on bonus!
    • -> Competitive Compensation Package!

    At !!facility name!!, we're dedicated to our team and the care for our residents. Apply today for the RN Supervisor role and experience the "!!facility name - short!!" difference for yourselves!

    RNs - We're looking for you!

    The RN Supervisor (RN) oversees patient-care operations, assigning and monitoring staff nurses, and identifying and implementing quality improvements

    We understand that you have many great choices. Why choose to work as an RN (Registered Nurse) at !!facility name - short!!?

    Benefits:

    • Competitive Rates!
    • Sign-on Bonus
    • Great perks and employee-focused events!
    • Generous Benefits Package
    • Career Advancement Opportunites!
    • Warm and professional environment

    Qualifications:

    • Registered Nurse (RN) in the state of WI
    • Long-term care experience preferred
    !!facility name!!
    !!facility name line 1!!
    !!facility name line 2!!

    !!facility name!! is an equal-opportunity employer.

  • 15 Days Ago

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Packaging Supervisor
  • Savencia Cheese USA Career Center
  • Lena, IL FULL_TIME
  • Summary/Objective This position is responsible for the SRC, Goat or CDB packaging including supervising hourly employees in a manufacturing environment. This position plans and assigns work, implement...
  • 2 Months Ago

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Customer service supervisor
  • Binny's Beverage Depot
  • Marengo, IL FULL_TIME
  • Job Details Description The Customer Service Manager reports to and assists the General Manager and Assistant Store Manager, in daily operations, including motivating and inspiring the team to achieve...
  • 11 Days Ago

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Call Center Customer Service Representative
  • SwedishAmerican at the Plaza
  • Rockford, IL FULL_TIME
  • Office/Clerical Support SwedishAmerican at the Plaza CALL CENTER Full Time · Day Shift · M-F 8-5. Sa 8-12 Call Center Customer Service Representative Join the REMARKABLE team at SwedishAmerican! As a ...
  • 4 Days Ago

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Clinical Supervisor - Hybrid
  • Beloit Comprehensive Treatment Center
  • Beloit, WI FULL_TIME
  • Overview ⭐️JOIN OUR TEAM!⭐️ EARLY MORNINGS = GREAT WORK/LIFE BALANCE! Seeking: Clinical Supervisor - ICS, LPC, LCSW FT Hours: Monday - Friday: 5:00am - 1:30pm Hybrid Flexibility: Those approved to ope...
  • 10 Days Ago

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Automotive Customer Service Rep
  • Midas Service Center
  • Sterling, IL FULL_TIME
  • Welcome to Midas Service Center with locations in Sterling, IL and Dixon, IL! Are you ready to embark on a fulfilling career in customer care with us? We are currently seeking enthusiastic individuals...
  • 2 Days Ago

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0 Customer Information Center Supervisor jobs found in Rockford, IL area

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2nd Shift Pickle Packer
  • The Kraft Heinz Company
  • Woodstock, IL
  • General information All posting locations: Woodstock, Illinois, United States of America Job Function: 06 - Manufacturin...
  • 3/18/2024 12:00:00 AM

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Warehouse Operations Worker
  • SYSCO
  • Rockford, IL
  • Company: US1079 Buckhead Meat Midwest, Inc.-Ohio Division Zip Code: 60140 Minimum Years of Experience: 0-1 Years Employm...
  • 3/18/2024 12:00:00 AM

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Maintenance Supervisor
  • The Judge Group
  • Rockford, IL
  • A Client of ours is seeking a Maintenance Supervisor for second shift in Chicago, IL area!Key Responsibilities:Manage th...
  • 3/18/2024 12:00:00 AM

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BEER-WINE-LIQR/LEAD CLERK
  • Kroger
  • Crystal Lake, IL
  • Job Description Create an outstanding customer experience through exceptional service. Establish and maintain a safe and...
  • 3/16/2024 12:00:00 AM

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Class A CDL Delivery Truck Driver
  • Performance Foodservice
  • Rockford, IL
  • Company Description Performance Foodservice, PFG's broadline distributor, maintains a unique relationship with a variety...
  • 3/16/2024 12:00:00 AM

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Maintenance Planner
  • Rust-Oleum
  • Rockford, IL
  • Job Description The primary result expected from the Maintenance Planner will be to initiate scheduling of maintenance p...
  • 3/15/2024 12:00:00 AM

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Forklift Operator
  • SYSCO
  • Rockford, IL
  • Company: US1292 Buckhead Meat Midwest Inc.-Illinois Division Zip Code: 60140 Employment Type: Full Time Travel Percentag...
  • 3/15/2024 12:00:00 AM

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Child Care Worker - Crisis Nursery (overnight)
  • Children's Home + Aid
  • Rockford, IL
  • ** Child Care Worker - Crisis Nursery (overnight)** **Job Category****:** Family Support Services **Requisition Number**...
  • 3/15/2024 12:00:00 AM

Rockford is a city in Winnebago County in the U.S. state of Illinois, in far northern Illinois. Located on the banks of the Rock River, Rockford is the county seat of Winnebago County (a small portion of the city is located in Ogle County). The largest city in Illinois outside of the Chicago metropolitan area, Rockford is the third-largest city in the state and the 171st most populous in the United States According to 2010 U.S. Census Data, the City of Rockford had a population of 152,871, with an outlying metropolitan area population of 348,360. The City of Rockford's population is 147,051...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Information Center Supervisor jobs
$72,464 to $101,472
Rockford, Illinois area prices
were up 1.3% from a year ago