Customer Information Center Supervisor jobs in Salisbury, NC

Customer Information Center Supervisor supervises a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Configures the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Supervisor monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Supervisor reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Typically requires a bachelor's degree. Typically reports to a manager. The Customer Information Center Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Customer Information Center Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)

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Market Chief Information Officer
  • Lake Norman Regional Medical Center
  • MOORESVILLE, NC FULL_TIME
  • Market Chief Information Officer will create, support, and direct development of local information systems short- and long-range plans in concert with hospital goals and objectives for all CHS14 Carolina market hospitals based on and in collaboration with CHS corporate IT architecture and direction. The Market CIO will recruit and retain staff with appropriate skills to design, implement, and support complex hospital and physician practice information technology and systems. This person will be in charge of directing the evolution of the information systems staff organization in concert with hospital, division, and corporate goals and objectives. This person will also ensure on-time and on-budget performance of information systems operations and projects, and compliance with regulations and hospital and corporate policies. The Market CIO uses metrics to demonstrate value and quality of information systems and projects, defines appropriate service levels and regularly reports on system availability and performance.

    • Bachelor's degree in a related area 
    • 12 years of experience in Information Technology or Healthcare related experience
    • Minimum of 5 years of Manager experience 

    Company Description: 

    Lake Norman Regional Medical Center has been serving the needs of the greater Lake Norman, Iredell and surrounding counties since 1926. The 123-bed, acute-care hospital offers comprehensive medical services and is located in Mooresville, NC. The medical campus includes 24-hour emergency medicine, women’s services and The Stork Landing Maternity Center, an outpatient imaging center with a focus on women’s health, cardiology and interventional cardiology, and surgical services including robotics and minimally invasive procedures, surgical weight loss, orthopedics and orthopedic spine, and an outpatient surgery center.

    We are committed to excellence in customer service. This is evidenced the moment you walk through our front door and is demonstrated by the care and respect we give our patients, their families, and the community we serve. The physicians and staff at Lake Norman Regional Medical Center strive to bring the very best to your care - dedication, understanding, and experience.

    The benefits of working at Lake Norman Regional Medical Center are long and robust. Our benefit programs of “My Health, My Reward, My Future” include:

    • Competitive compensation
    • Paid time off plans for vacation, holidays and illness
    • Health insurance coverage for medical, dental, vision and prescription medication
    • 401(k) retirement plan
    • Life and disability insurance
    • Flexibility spending accounts
    • Tuition Reimbursement
    • Career growth opportunities
    • Numerous associate recognition programs

    The Values of “I CARE – Integrity, Compassion, Accountability, Respect and Excellence” are the heartbeat of our organization. These values are evident in how we serve our patients, their families, our co-workers and the community.

  • 1 Day Ago

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CNC / Bender Operator / Pressure Tester / Powder coating
  • Customer Driven Staffing
  • Statesville, NC FULL_TIME,OTHER,TEMPORARY
  • 1ST SHIFT OPPORTUNITIES 7:00AM - 3:30PM * CURRENTLY - 5:00AM start times OT Bender Operators / CNC Operators / Pressure tester / Powder coating 2ND SHIFT OPPORTUNITIES 3:30PM - MIDNIGHT *Benders / CNC...
  • 12 Days Ago

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Customer Account Rep-R00020
  • Rent-A-Center
  • Lexington, NC FULL_TIME
  • Rent A Center Ready to do your best work? Interested in a minimum starting hourly rate of $16.50? Why should you apply in just a few clicks? Paid Time Off and Sundays Off -- We are Closed! Full-Time E...
  • 1 Month Ago

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Customer Service Supervisor
  • Ollie's Bargain Outlet
  • Mooresville, NC FULL_TIME
  • Join our team and live the Ollie-tude!: (Ollie’s Core Values) BE A TEAM PLAYER- Associates are expected to be supportive and work together. BE CARING- How do I treat others with courtesy, dignity, and...
  • 1 Month Ago

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Customer Service Associate (Receptionist)
  • Forrest Oakes Healthcare Center
  • Albemarle, NC PART_TIME
  • Looking for qualified Administrative Assistant/Receptionist to join our team! Part-time 3pm-9pm, every other weekend. We are searching for an Administrative Assistant/Receptionist to join our communit...
  • 29 Days Ago

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Customer Service Rep(07472) - 114 E. Center St.
  • Domino's
  • Lexington, NC FULL_TIME
  • Job DescriptionABOUT THE JOBYou got game? You got spring in your step? You want the best job in the world! And schedules that work with you, not against you? That's right, we live to beat the rush and...
  • 17 Days Ago

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0 Customer Information Center Supervisor jobs found in Salisbury, NC area

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Delivery Driver AVL
  • Tryon Distributing Co
  • Charlotte, NC
  • Experience 1 year Location Charlotte Job Description To deliver beer and wine products on assigned route to Tryon custom...
  • 4/24/2024 12:00:00 AM

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Overhead Crane Operator - Truck Loader
  • PrideStaff - Charlotte
  • Matthews, NC
  • Job Description Job Description PrideStaff is seeking a hardworking and reliable Overhead Crane Operator for a Steel Loa...
  • 4/24/2024 12:00:00 AM

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CNA - Greensboro, NC
  • KARE
  • Greensboro, NC
  • Join the KARE Revolution! Our mission is to transform caregivers and nurses like you into KARE Heroes who can save the d...
  • 4/24/2024 12:00:00 AM

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BAKER (FULL & PART-TIME)
  • Morrison Healthcare
  • Salisbury, NC
  • **BAKER (FULL & PART-TIME)** **Location**: Novant Rowan - 612 mocksville avenue, Salisbury, NC *Note: online application...
  • 4/22/2024 12:00:00 AM

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Tarp Installer
  • SKIPS TRUCK & TRAILER REPAIR
  • High Point, NC
  • Job Description Job Description We are seeking a Tarp Installer to join our team! You will be responsible for installing...
  • 4/21/2024 12:00:00 AM

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Warehouse Prep Associate - Tents
  • Party Reflections, Inc.
  • Charlotte, NC
  • Job Description: Warehouse Prep Associate - Tent Qualifications: Must be able to read, write and speak English. Must hav...
  • 4/21/2024 12:00:00 AM

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Delivery Driver CLT
  • Tryon Distributing Co
  • Charlotte, NC
  • Experience 1 year Location Charlotte Job Description To deliver beer and wine products on assigned route to Tryon custom...
  • 4/20/2024 12:00:00 AM

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Delivery Driver/Merchandiser BOONE
  • Tryon Distributing Co
  • Charlotte, NC
  • Experience 1 year Location Charlotte Job Description To deliver beer and wine products and perform merchandising duties ...
  • 4/20/2024 12:00:00 AM

Salisbury (/ˈsɔːlzbəri/ SAWLZ-bər-ee) is a city in the Piedmont of North Carolina; it is the county seat of Rowan County. Located 44 miles northeast of Charlotte and within its metropolitan area, the town has attracted a growing population. This was 33,663 in the 2010 Census (growing 27.8% from the Census in 2000). Founded in 1753, Salisbury is noted for its historic preservation, with five Local Historic Districts and ten National Register Historic Districts. Salisbury is the home to North Carolina soft drink, Cheerwine, regional supermarket, Food Lion and Rack Room Shoes. It is one of two ci...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Information Center Supervisor jobs
$69,486 to $97,304
Salisbury, North Carolina area prices
were up 1.5% from a year ago