Customer Information Center Supervisor supervises a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Configures the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Supervisor monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Supervisor reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Typically requires a bachelor's degree. Typically reports to a manager. The Customer Information Center Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Customer Information Center Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
Market Chief Information Officer will create, support, and direct development of local information systems short- and long-range plans in concert with hospital goals and objectives for all CHS14 Carolina market hospitals based on and in collaboration with CHS corporate IT architecture and direction. The Market CIO will recruit and retain staff with appropriate skills to design, implement, and support complex hospital and physician practice information technology and systems. This person will be in charge of directing the evolution of the information systems staff organization in concert with hospital, division, and corporate goals and objectives. This person will also ensure on-time and on-budget performance of information systems operations and projects, and compliance with regulations and hospital and corporate policies. The Market CIO uses metrics to demonstrate value and quality of information systems and projects, defines appropriate service levels and regularly reports on system availability and performance.
Company Description:
Lake Norman Regional Medical Center has been serving the needs of the greater Lake Norman, Iredell and surrounding counties since 1926. The 123-bed, acute-care hospital offers comprehensive medical services and is located in Mooresville, NC. The medical campus includes 24-hour emergency medicine, women’s services and The Stork Landing Maternity Center, an outpatient imaging center with a focus on women’s health, cardiology and interventional cardiology, and surgical services including robotics and minimally invasive procedures, surgical weight loss, orthopedics and orthopedic spine, and an outpatient surgery center.
We are committed to excellence in customer service. This is evidenced the moment you walk through our front door and is demonstrated by the care and respect we give our patients, their families, and the community we serve. The physicians and staff at Lake Norman Regional Medical Center strive to bring the very best to your care - dedication, understanding, and experience.
The benefits of working at Lake Norman Regional Medical Center are long and robust. Our benefit programs of “My Health, My Reward, My Future” include:
The Values of “I CARE – Integrity, Compassion, Accountability, Respect and Excellence” are the heartbeat of our organization. These values are evident in how we serve our patients, their families, our co-workers and the community.
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0 Customer Information Center Supervisor jobs found in Salisbury, NC area