Customer Information Center Supervisor jobs in San Francisco, CA

Customer Information Center Supervisor supervises a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Configures the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Supervisor monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Supervisor reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Typically requires a bachelor's degree. Typically reports to a manager. The Customer Information Center Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Customer Information Center Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)

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Summer Newsroom Internship
  • The Information
  • San Francisco, CA FULL_TIME
  • The Information was founded in late 2013 with a simple idea: write deeply reported articles about the technology industry that you won't find elsewhere. Since then, we've moved markets, gotten the early scoop on billions of dollars of acquisitions, and told you what's happening inside companies like Apple, Meta and Google. As a subscription-only publication, we aim high and take on challenging stories and adhere to the highest of journalistic standards. We've attracted hundreds of thousands of active readers who look to us for breaking news stories and impactful features, and we continue to invest aggressively in our team.

    The Information is open applications for our Summer 2024 Reporting Intern. This is an ideal opportunity for a college or graduate student who plans to become a full-time business, tech or financial reporter. You will spend the summer reporting and writing stories, supported by our team. This is a paid position, based in San Francisco or New York. 

    Candidates must be able to generate ideas, develop sources on a beat and have some experience in reporting for a college newspaper or other news outlet. They should be interested in breaking news, reading financial statements, quickly getting to speed on a tech sector or company and honing their reporting skills, particularly on the phone. To support our mission of writing deeply reported, exclusive news, our editorial team provides training and one-on-one coaching to help reporters develop top-rate beat reporting skills.

    Reporters typically publish a range of articles for our website and email subscribers, from earnings briefs to features, interviews and newsletters. We are a collegial newsroom, which means interns have the opportunity to collaborate with highly experienced reporters and write about a variety of companies and topics, from social media to venture capital to e-commerce and advertising. 

    We strongly encourage people from traditionally underrepresented communities to apply, particularly people of color. We are committed to diversity and to building an inclusive environment for people of all backgrounds and ages.

    If you are interested in applying, please send a resume, clips and cover letter that tells us about the articles you have included in your application. The deadline to apply for the internship is  November 21. Start date to be determined upon acceptance.

  • 8 Days Ago

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Program Coordinator
  • Lavender Youth Recreation & Information Center (LYRIC)
  • San Francisco, CA FULL_TIME
  • Organization Description Founded in 1988, the Lavender Youth Recreation & Information Center (LYRIC) has a mission to build community and inspire positive social change through support and services fo...
  • 20 Days Ago

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Information and Referral Specialist
  • Multicultural Center of Marin
  • San Rafael, CA TEMPORARY
  • Title: Information and Referral Specialist Reports to: Office Manager Classification: Part-time 8 hours on Friday (Temp) Compensation: $20.50 The Multicultural Center of Marin seeks an Information and...
  • 26 Days Ago

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Drop-In Supervisor at Homeless Center (bilingual)
  • Mission Neighborhood Health Center
  • San Francisco, CA FULL_TIME
  • The Mission Neighborhood Health Center (MNHC) is a non-profit, multi-site community health organization offering comprehensive health services in the Mission and Excelsior Districts of San Francisco. ...
  • 13 Days Ago

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Chief Information Technology Officer, Full time, Days
  • MarinHealth Medical Center
  • Center, CA FULL_TIME
  • ABOUT MARINHEALTH a UCSF Affiliate Come and be a part of our healing team at the award-winning MarinHealth! Ranked in the top 3% of general hospitals in the country, we have made great strides since r...
  • Just Posted

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Project Coordinator, Information Technology, Full-Time, Days
  • MarinHealth Medical Center
  • San Rafael, CA FULL_TIME
  • ABOUT MARINHEALTH a UCSF Affiliate Come and be a part of our healing team at the award-winning MarinHealth! Ranked in the top 3% of general hospitals in the country, we have made great strides since r...
  • 4 Days Ago

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0 Customer Information Center Supervisor jobs found in San Francisco, CA area

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Clinical Team Leader (Clinical Supervisor)
  • Felton Institute
  • San Francisco, CA
  • Job Description Job Description Clinical Team Leader (Clinical Supervisor) (re)MIND® San Francisco Agency Overview Found...
  • 4/25/2024 12:00:00 AM

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Junior Management Assistant (1840) - Multiple Departments Citywide (C00194)
  • City and County of San Francisco
  • San Francisco, CA
  • Are you interested in supporting City departments problem-solve key City services like homelessness, environmental susta...
  • 4/25/2024 12:00:00 AM

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Commercial Property Manager (Assistant)
  • TalentWoo
  • San Francisco, CA
  • Our client is seeking an Assistant Property Manager with experience managing commercial buildings to step up and into th...
  • 4/24/2024 12:00:00 AM

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Recruiting Administrative Assistant
  • G2 Secure Staff
  • San Francisco, CA
  • Job Description Job Description DESCRIPTION: G2 is seeking a candidate for the Recruiting Administrative Assistant role ...
  • 4/22/2024 12:00:00 AM

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Bilingual Senior Administrative Assistant
  • Felton Institute
  • San Francisco, CA
  • Job Description Job Description Bilingual Sr. Administrative Assistant (Spanish) CYFTAY DIVISION Agency Overview Founded...
  • 4/22/2024 12:00:00 AM

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Senior Trial Support Specialist
  • Lieff Cabraser Heimann & Bernstein
  • San Francisco, CA
  • Job Description Job Description Lieff Cabraser Heimann & Bernstein, LLP, a leading firm in plaintiffs’ class action and ...
  • 4/21/2024 12:00:00 AM

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Corpsmember Development Coordinator
  • San Francisco Conservation Corps
  • San Francisco, CA
  • Job Description Job Description Job Summary The Educations and Training Coordinator (Corpsmember Development Coordinator...
  • 4/21/2024 12:00:00 AM

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Front Desk Supervisor
  • Spire Hospitality
  • San Francisco, CA
  • A historic landmark dating back to 1908, The Barnes Union Square Hotel is a guest's urban retreat paired with refined el...
  • 4/21/2024 12:00:00 AM

San Francisco is located on the West Coast of the United States at the north end of the San Francisco Peninsula and includes significant stretches of the Pacific Ocean and San Francisco Bay within its boundaries. Several picturesque islands—Alcatraz, Treasure Island and the adjacent Yerba Buena Island, and small portions of Alameda Island, Red Rock Island, and Angel Island—are part of the city. Also included are the uninhabited Farallon Islands, 27 miles (43 km) offshore in the Pacific Ocean. The mainland within the city limits roughly forms a "seven-by-seven-mile square", a common local collo...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Information Center Supervisor jobs
$92,303 to $129,257
San Francisco, California area prices
were up 4.5% from a year ago