Customer Information Center Supervisor jobs in San Jose, CA

Customer Information Center Supervisor supervises a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Configures the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Supervisor monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Supervisor reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Typically requires a bachelor's degree. Typically reports to a manager. The Customer Information Center Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Customer Information Center Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)

A
Service Coordinator, Compressor Technique-Fremont, CA
  • Atlas Copco Compressors LLC -North America Customer Center
  • Fremont, CA FULL_TIME
  • Service Coordinator, Compressor Technique-Fremont, CA
    Functional area: Service
    Country: United States
    City: Fremont
    Company name: Atlas Copco Compressors LLC
    Date of posting: Mar 19, 2024

    Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.

    Join us on our journey for a better tomorrow.

    Your Role

    Service Scheduling - Receive incoming calls for service of compressed air equipment and installation of prime equipment, and schedule service contract customers. Work with the Service Manager to coordinate the activities of the Service Department and maximize Service Technician utilization. Confirm service schedules with customers. Serve as the information liaison between the Service Manager, Service Technicians, and customers - providing regular updates to customers regarding service that is in process. Manage and control work in progress. Report problems that service technicians are having to the Service Manager.

    Service Administration - Secure purchase orders for service work, and verify terms and conditions with customers. Maintain (edit as needed) scheduled service orders in MAM and/or VisiTour (including both manual orders and service contracts). Track and file relevant paperwork. Order, track, follow up and expedite parts as needed. Track and file relevant paperwork. Complete administrative requirements for element return function.


    To succeed, you will need

    Position requirements -


    * Must have excellent organizational skills.
    * Strong verbal and written communication skills;
    bilingual is desirable. * Strong experience in a customer service-related role, ability to handle difficult customer situations professionally.
    * Must be detail oriented and have excellent problem-solving skills.
    * Ability to collaborate well within own team and across different functions within the organization. * Must be able to manage multiple priorities with flexibility and have a strong commitment to customer service. * Self-motivated with a positive attitude.
    * Strong aptitude for learning new processes, systems and applications.
    * Ability to work under pressure, within a fast pace environment.
    * Must be proficient in Microsoft Office, including Word and Excel.
    * Must be able and willing to work overtime if required

    Experience - Minimum of two years of experience in a customer facing role.

    Education - High School diploma, some college preferred.


    In return, we offer you

    Drive your Career, Explore Opportunities, Realize your Passion . . .

    Attractive benefits Include:


    *Excellent compensation package, including a flexible benefits plan, and generous 401 (k) retirement plan
    *Health insurance/ Dental insurance/ Vision insurance *Competitive Paid time off
    *Life & Disability insurance

    Annual Bonus
    *$65,000 - $85,000 / year. Geographically adjusted Salary based on knowledge, skills and experience.

    City
    Fremont


    Recruiter
    joseph.coleman@atlascopco.com

    Diverse by nature and inclusive by choice
    Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.

    Atlas Copco Compressors LLC is an equal opportunity employer and complies with all applicable federal, state and local fair employment practices laws. Atlas Copco Compressors LLC strictly prohibits and does not tolerate discrimination against employees, applicants or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex, gender (including gender nonconformity and status as a transgender or transsexual individual), age, physical or mental disability, citizenship, past, current or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state or local law. All Atlas Copco Compressors LLC employees, other workers and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits and termination of employment.


    Atlas Copco Compressors LLC -North America Customer Center is an equal opportunity employer and does not discriminate in hiring or employment related decisions because of race, color, sex, religion, national origin, age, disability, sexual preference, genetic information, protected veteran status or any other protected class. Job promotions at Atlas Copco will be based on such factors as quality of work, prior job performance, attendance, safety record, and ability to work well with others. Accessibility Notice: If you need reasonable accommodation for any part of the employment process due to a physical or mental disability, please send an email to: acnacareers.hr@us.atlascopco.com or call 973-397-3400. Reasonable accommodation requests will be considered on a case-by-case basis.

     

  • 7 Days Ago

A
Service Technician, Compressor Technique - Fremont, CA
  • Atlas Copco Compressors LLC -North America Customer Center
  • Fremont, CA FULL_TIME
  • Service Technician, Compressor Technique - Fremont, CA Functional area: Service Country: United States City: Fremont, CA Company name: Atlas Copco Compressors LLC Date of posting: Feb 1, 2024 Passiona...
  • 12 Days Ago

A
Service Coordinator Manager, Compressor Techniques, Fremont,CA
  • Atlas Copco Compressors LLC -North America Customer Center
  • Fremont, CA FULL_TIME
  • Service Coordinator Manager, Compressor Techniques, Fremont,CA Functional area: Service Country: United States City: Fremont Company name: Atlas Copco Compressors LLC Date of posting: Feb 2, 2024 Our ...
  • 13 Days Ago

P
Center Swim Instructor Supervisor
  • PCC Center
  • Redwood, CA OTHER
  • Title: Swim Instructor Supervisor Classification: M4Pay Range: $19.10-20.26/hour Principal ObjectiveUnder the direct supervision of the Aquatics Coordinator and the Aquatics Manager/Director , the Com...
  • 1 Month Ago

P
Center Lifeguard Supervisor
  • PCC Center
  • Redwood, CA OTHER
  • Title: Lifeguard Supervisor Classification: M4Pay Range: $19.10-20.26/hour Principal ObjectiveUnder the direct supervision of the Aquatics Program Lead and the Aquatics Manage/Director, the Community ...
  • 1 Month Ago

S
Coordinator Student Union Events Information Center
  • Student Union, Inc. of SJSU
  • San Jose, CA FULL_TIME
  • JobID: 343 Position Type: Full Time Staff Date Posted: 6/23/2021 Location: San Jose, CA Job Title: Coordinator, Student Union Events & Information Center Supervisor: Sr. Manager, Leadership and Studen...
  • 10 Days Ago

Filters

Clear All

Filter Jobs By Location
  • Filter Jobs by companies
  • More

0 Customer Information Center Supervisor jobs found in San Jose, CA area

F
Front Desk Clerk - San Jose Marriott - (...
  • free-classifieds-usa.com
  • San Jose, CA
  • ****Front Desk Clerk - San Jose Marriott - (22007875)**** * Price: Check with seller * Published date: January 19, 2022 ...
  • 3/28/2024 12:00:00 AM

H
Front Desk Agent
  • Huntington Hotel
  • San Jose, CA
  • **Position Title:** Guest Services Associate **Immediate Supervisors Title:** Front Office Supervisor **Overall Responsi...
  • 3/28/2024 12:00:00 AM

P
Server
  • Pacific Catch, Inc.
  • Cupertino, CA
  • ** Server** **Job Category****:** Restaurant **Requisition Number****:** SERVE01343 Showing 1 location **Job Details** *...
  • 3/28/2024 12:00:00 AM

P
File Clerk
  • Penske Automotive Group Inc
  • San Jose, CA
  • **Summary** The File Clerk is responsible for general administrative duties including organizing and filing documents an...
  • 3/27/2024 12:00:00 AM

H
Front Desk Agent - $500 Bonus Eligible
  • Huntington Hotel
  • Sunnyvale, CA
  • **Position Title:** Guest Services Associate **Immediate Supervisors Title:** Front Office Supervisor **Overall Responsi...
  • 3/27/2024 12:00:00 AM

P
Prep-Cook
  • Pacific Catch, Inc.
  • Cupertino, CA
  • ** Prep-Cook** **Job Category****:** Restaurant **Requisition Number****:** PREPC01344 Showing 1 location **Job Details*...
  • 3/26/2024 12:00:00 AM

P
Bartender
  • Pacific Catch, Inc.
  • Mountain View, CA
  • ** Bartender** **Job Category****:** Restaurant **Requisition Number****:** BARTE01340 Showing 1 location **Job Details*...
  • 3/26/2024 12:00:00 AM

N
Front Desk Agent
  • Nobu Hotel Palo Alto
  • Palo Alto, CA
  • Job Description Job Description POSITION SUMMARY: Greets and registers guests, provides prompt and courteous service, an...
  • 3/24/2024 12:00:00 AM

San Jose is located at 37°20′07″N 121°53′31″W / 37.335278°N 121.891944°W / 37.335278; -121.891944. According to the United States Census Bureau, the city has a total area of 180.0 sq mi (466 km2), of which 3.4 sq mi (8.8 km2) (1.91%) is water, making it the fourth-largest California city by land area (after Los Angeles, San Diego and California City). San Jose lies between the San Andreas Fault, the source of the 1989 Loma Prieta earthquake, and the Calaveras Fault. San Jose is shaken by moderate earthquakes on average one or two times a year. These quakes originate just east of the city on...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Information Center Supervisor jobs
$92,346 to $129,314
San Jose, California area prices
were up 2.9% from a year ago