Customer Information Center Supervisor jobs in Santa Barbara, CA

Customer Information Center Supervisor supervises a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Configures the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Supervisor monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Supervisor reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Typically requires a bachelor's degree. Typically reports to a manager. The Customer Information Center Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Customer Information Center Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)

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#1853 Administrative Assistant to Information Systems (IS) Team and CIO
  • Tri-Counties Regional Center
  • Santa Barbara, CA FULL_TIME
  • **We have an opening on our Santa Barbara Information Systems team for an Administrative Assistant**
    Job Title: Administrative Assistant to IS and CIO
    Requisition #: 1853

    Job Type: Full time, Hourly, Non-Exempt, Confidential
    Location: Santa Barbara

    Salary: $26.12-$29.25

    • Pay rate is based on level of experience equivalent to TCRC

    Please apply using the following link: https://tri-counties.hiringplatform.com/198583-1853-administrative-assistant-is-and-cio/795674-initial-form/en

    Benefits:

    • Health insurance
    • Paid time off
    • Dental insurance
    • Vision insurance
    • Life insurance
    • Retirement plan
    • Referral program
    • Flexible spending account
    • Heath savings account
    • Employee assistance program
    • Employee Tuition reimbursement

    Job Title: Administrative Assistant to Information Systems and CIO

    Job Summary: Within a team environment, will perform a wide array of person centered administrative and operational tasks for the Information Systems team across all offices. Demonstrated ability to handle highly confidential and technical material is essential to this role
    Supervision: Chief Information Officer (CIO) and assignments may be provided by other IS team members.
    Specific Job Duties:
    Administrative
    1. Assist the CIO and IS team daily: receive and return phone calls, email, IS Messaging Channel messages and handle as appropriate, scan and mail letters and other documents, coordinate and schedule appointments and meetings, maintain calendar, receive daily mail, sort and distribute properly.
    2. Assist the CIO with preparation of presentations and handouts for all Board meetings and Board committee meetings.
    3. Plan, schedule and coordinate various meetings, events and other gatherings that require assistance. Prepare and distribute agendas, provide handouts, set up room, coordinate and communicate with speakers, take minutes, coordinate with personnel at offsite venues, order/pick up/layout refreshments, and other relevant logistics.
    4. Perform other administrative support/duties as assigned.
    Asset Management
    1. Overseeing the asset management process throughout the entire lifecycle, from acquisition to disposal of all TCRC equipment, ensuring accurate tracking and maintenance of TCRC IS
    managed assets.
    Staff Onboarding/Separation Coordination
    1. Coordinating the onboarding and separation process of TCRC staff.
    2. Managing equipment requirements based on job duties and ergonomic accommodation needs
    3. Systems and application account creation based on job duties
    4. Preparation of custom account reference documents to facilitate a smooth transition for new and departing employees.
    Publications Management
    1. Maintaining the availability and accuracy of all TCRC brochures in coordination with Media and Communication staff and Facilities department.
    2. Managing inventory levels and coordinating the distribution of brochures as needed.
    3. Responsible for creating and distributing employee badges, ensuring all new and existing staff have the appropriate identification and access in coordination with Facilities department.
    Intranet Web Updates:
    1. Performing basic updates to existing pages on the company’s intranet, ensuring that information is current and accurate.
    Invoice Processing and Budget Tracking:
    1. Processing all IS-related invoices for payment, ensuring timely approvals and accurate financial management within the department.
    Training Material Coordination:
    1. Assisting in the coordination and preparation of technical training and reference materials for the Agency.
    2. Managing logistics for training sessions, including scheduling and resource allocation in coordination with the Organizational Development Department.
    Software Licensing Management
    1. Administration of software licenses, ensuring compliance and renewals are handled efficiently
    Job Requirements
    1. Able to prioritize work and meet deadlines.
    2. Strong planning, organization, and coordinating skills.
    3. Understands a person-centered approach to business operations.
    4. Excellent verbal and written communication skills.
    5. Self-starter, good work ethic, highly motivated and energetic.
    6. Ability to maintain utmost confidentiality.
    7. Demonstrate analytical skills.
    8. Able to work with minimum supervision, open to feedback and eager to take on responsibility.
    9. Possess a high level of emotional intelligence.
    10. Attention to detail, tact, discretion and good judgment.
    11. Ability to work effectively with a variety of different people and at all levels in the organization. Team player.
    12. Ability to work efficiently and handle multiple projects and tasks concurrently.
    13. Thinks ahead, minimizing potential problems.
    14. Highly reliable, excellent attendance and punctuality record.
    Minimum Qualifications:

    • 3 years of strong administrative support experience
    • High school graduate. At least 2 years of college level courses or AA degree preferred.
    • Ability to type a minimum of 45 WPM
    • Proficient computer skills – Word, Excel, E-mail, Internet
    • Knowledge of current standard office methods, procedures, practices, equipment. Able to travel as required with reliable means of transportation
    • Physical Requirements:Adequate manual dexterity and coordination for operation of a computer and other standard office equipment is required for this position. The ability to sit at a workstation for long periods of time, the ability to read, write and comprehend large amounts of written material such as reports and regulations, use the telephone, and communicate via electronic mail are all required on a daily basis. The ability to travel to another work-site location is absolutely required on a daily basis. The ability to stand, sit or walk for moderate distances on uneven terrain is also required on a daily basis. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, feel or operate objects, tools, or control and reach with hands and arms. The employee frequently is required to stand, sit, walk, push, pull, kneel, stoop, bend, and squat. The employee must frequently lift and/or move up to 10 lbs. and infrequently up to 20 lbs. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and the ability to adjust focus. Each of these physical tasks is an essential function of the position.To apply for this job please visit tri-counties.hiringplatform.com.

    Job Type: Full-time

    Pay: $26.12 - $29.25 per hour

    Work Location: In person

  • 8 Days Ago

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Call Center Supervisor
  • Ultimate
  • Carpinteria, CA FULL_TIME
  • Job Description Call Center Supervisor Needed in Carpinteria, CA (fully on-site)Industry: FinancialDirect HireExempt Pay Range = $67,000 - $75,000 annually Must have experience in Call Centers, prefer...
  • 15 Days Ago

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Supervisor, Customer Services
  • Envoy Air Inc.
  • Santa Barbara, CA FULL_TIME
  • Overview Who we are: Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Co...
  • 13 Days Ago

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BCBA Clinical Supervisor
  • Center for Autism and Related Disorders
  • Santa Barbara, CA PART_TIME,FULL_TIME
  • Up to $30,000 annual bonus potential ($2,500 per month) Free access to medical care via Telehealth for you & your family World class training & mentorship programs Flexible schedules Opportunities to ...
  • 5 Days Ago

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Field Service Technician
  • COMTEC INFORMATION SYSTEMS
  • Goleta, CA FULL_TIME
  • Job Description Field Service Tech Immediate Opening!!!!!! Scale Calibration & Repair Tech Locations: Goleta, CA (CENTRAL COAST TERRITORY) Santa Fe Springs, CA (LA County Territory) Seattle, WA Bellev...
  • 26 Days Ago

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Power BI Developer
  • UCSB Information Technology University of California, Santa Barbara
  • Santa Barbara, CA FULL_TIME
  • Job DetailsPower BI DeveloperUCSB Information Technology University of California, Santa BarbaraSummary of Job Details:Work at a world-class university! Join an exciting team in this high impact role ...
  • 5 Days Ago

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0 Customer Information Center Supervisor jobs found in Santa Barbara, CA area

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Server
  • Chumash Enterprises
  • Santa Ynez, CA
  • Overview: Responsible for taking guest orders and delivering exceptional guest service. Responsibilities: Delivers excep...
  • 4/23/2024 12:00:00 AM

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Medical Receptionist
  • Akeso Occupational Health
  • Oxnard, CA
  • Job Type Full-time Description About Us Our physicians offer a full scope of occupational medicine services designed to ...
  • 4/23/2024 12:00:00 AM

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SECRETARY II
  • VSolvit
  • Oxnard, CA
  • Job Description Job Description VSolvit is seeking the individual that has an Active Secret Clearance and with skills to...
  • 4/23/2024 12:00:00 AM

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Child Development Assistant
  • Ventura County Community College District
  • Camarillo, CA
  • Salary : $48,468.00 - $66,984.00 Annually Location : Districtwide (Ventura County CA), CA Job Type: Classified Job Numbe...
  • 4/22/2024 12:00:00 AM

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Instructor - Administrative Medical Assistant
  • Center for Employment Training
  • Oxnard, CA
  • Job Description Job Description Under the supervision of the Center Director, performs technical training instruction in...
  • 4/21/2024 12:00:00 AM

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Office Assistant
  • Santa Barbara County Education Office
  • Santa Barbara, CA
  • Salary : $48,546.00 - $61,658.64 Annually Location : Santa Barbara - Goleta Job Type: Full-Time Job Number: 2023-00083 D...
  • 4/20/2024 12:00:00 AM

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Community Support Specialist (Administrative Assistant-Entry Level) - R3
  • The Management Trust
  • Ventura, CA
  • Category Administration Description The Management Trust Position Title: Community Support Specialist (Entry Level) Loca...
  • 4/20/2024 12:00:00 AM

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Massage Therapist Part Time
  • Marriott International, Inc
  • Santa Barbara, CA
  • Additional Information Pay: $16.00/Hour Job Number 24067529 Job Category Spa Location The Ritz-Carlton Bacara Santa Barb...
  • 4/18/2024 12:00:00 AM

Santa Barbara (Spanish: Santa Bárbara) is the county seat of Santa Barbara County in the U.S. state of California. Situated on a south-facing section of coastline, the longest such section on the West Coast of the United States, the city lies between the steeply rising Santa Ynez Mountains and the Pacific Ocean. Santa Barbara's climate is often described as Mediterranean, and the city has been promoted as the "American Riviera". As of 2014, the city had an estimated population of 91,196, up from 88,410 in 2010, making it the second most populous city in the county after Santa Maria. The contig...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Information Center Supervisor jobs
$79,750 to $111,678
Santa Barbara, California area prices
were up 2.5% from a year ago