Customer Information Center Supervisor supervises a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Configures the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Supervisor monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Supervisor reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Typically requires a bachelor's degree. Typically reports to a manager. The Customer Information Center Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Customer Information Center Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
The Meadows Center Nursing and Healing is Hiring a RN Supervisor (PM)!
Great Opportunity for Leadership!
At The Meadows Center for Nursing and Healing, the care we provide for our patients is matched by the care we provide for our care providers. We treat everyone in our facility as family, because that’s how we view everyone under our roof.
We're seeking a RN Supervisor to be responsible for supervision of the delivery of care to our residents. The RN Supervisor will assess resident needs, administer nursing care, evaluate nursing care, supervise both LPNs and CNAs.
Some of the RN Supervisor Job Responsibilities Include:
Benefits for the RN Supervisor:
Requirements:
Salary: Competitive Benefits
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0 Customer Information Center Supervisor jobs found in Sarasota, FL area