Customer Information Center Supervisor jobs in Shreveport, LA

David Raines Community Health Centers is looking for passionate, qualified applicants to join our team!

The Health Information Clerk, under the direction of the Health Information Coordinator, is responsible for record retrieval and maintenance of all completed patient files, as well as the release of medical information to authorized persons or agencies. This position is a Part-time position (Monday, Wednesday, and Friday only) from 8am - 5pm.

Essential Skills:

• Accurately maintains all patient files; makes sure charts are filed each day and    Individual records are filed in the correct patient folder.
• Makes sure records within the folder are in correct sequence by date of admission and that dividers are correctly placed and labeled between records.  Initials folders to indicate each record filed.   Makes sure charts with multiple volumes are correctly labeled.  Records or verifies patient’s name on their folder.
• Checks that reports are by patient name and number to insure all reports are on the correct chart.
• Retrieves all requested records, including those for quality assurance and patient care purposes, as well as those needed for physician completion.  Sees that records are retrieved promptly upon request in accordance with Policies on Release of Information and departmental policies.
• Pulls charts for the next working day and places them in the receptionist area.  Charts are to be returned to Medical Records daily at the end of the patient’s visit.
• Checks all requests for medical information to verify that the authorization is current and is dated and signed by the patient or authorized representative.  Compares signatures on medical record with that on authorization to verify its validity.
• Verifies that all authorizations meet the requirements outlined in the Release of Medical Information Policy Manual.
• Verifies all requested information is copied from the correct chart; makes sure only requested information with valid authorization is released, with 1005 compliance to Release of Information Manual.
• Investigates reason for request before responding to telephone, personal, or written requests.   Investigates requests from patients for their own medical records.  Calls number back if there is any doubt as to authenticity of call, 100% of the time.
• Notifies Supervisor if any difficulty is encountered in handling of information.  Does not release information at any time in case of doubt, or in case of unusual pressurized requests.
• Promptly responds to requests from outside the clinic.  Ensures all requests are handled courteously, telephones are answered by the third ring, and visitors are promptly greeted and assisted as indicated.
• Must have an attitude that is supportive of DRCHC and all fellow employees.  Cooperates and has a helpful attitude in all working relationships.
• Orders all medical and dental records supplies.
• Oversees medical records and the release of information for all sites.
• Helps front office staff with the completion of Medicaid applications.

Education/Experience Qualifications:

• Associate’s Degree in Medical Records preferred. 
• 3 years of experience in medical records may substitute for a degree.   
• Accredited Records Technician with one year in medical records acceptable. 
• Knowledge of NextGen or other EHS system required. 
• Part-Time position (Monday, Wednesday, and Friday) from 8am - 5pm.

WHO WE ARE? DRCHC exist to provide quality, accessible, affordable and comprehensive health care services to all. We have six center locations and nine school based facilities in five cities throughout Northwest Louisiana and corporate headquarters in Shreveport. DRCHC has a licensed patient pharmacy and a state approved Medicaid application center. We even offer transportation for medical and dental appointments. Our staff work as a team to ensure the mission, vision and purpose of DRCHC is achieved daily.

WHAT WE OFFER? We offer 10 paid holidays each year, paid time off and extended leave days, discounted services, loan repayment options and continuing education days to name a few. Eligibility for all benefits is based on position and job classification.

All applications/resumes are accepted online via www.davidraineschc.org or any of the external posting site such as Glassdoor or indeed.