Customer Information Center Supervisor jobs in Springfield, MO

Job Title:                             Supervisor II – ERP Systems

Department:                       Information Technology 

Pay Grade:                          P140

FLSA Status:                       Exempt

Reports to:                          Manager IV – Software Support

GENERAL PURPOSE

Responsible for serving as a resource for users of the district enterprise resource planning (ERP) system; analyzing problems and issues related to the ERP information system and related software; developing and maintaining process workflows with the ERP. Supervising ERP technical support staff; facilitating collaboration between departments that utilize the ERP; and assisting users with the use of the District ERP.  The District ERP system includes human capital management, financial information systems, purchasing and distribution systems, etc.

ESSENTIAL JOB FUNCTIONS

• Administer the ERP software environments to ensure the effective use in supporting the human resource, business services, risk management, and the purchasing and distribution departments.
• Develop and maintain process workflow within the ERP information system to ensure clarity of process, a transparent view of steps needed for completion of a process, and clear tasks are assigned to the appropriate staff.
• Facilitate a variety of collaborative meetings and trainings on the use and implementation of the ERP information system.
• Develop database queries to support data integrations across a variety of enterprise level software systems.
• Develop and maintain solutions to automate routine processes to support District operations.
• Collaborate with multiple departments and the information technology department staff on a variety of projects related to the ERP information system. 
• Demonstrate a high level of expertise and professionalism building relationships with stakeholders specifically the human resources and business services departments.
• Supervise ERP support staff to ensure effective and timely customer service related to the District ERP information system.
• Assigns technical support staff responding to customer work orders and inquiries based on assessment of requests and priority to provide appropriate solutions and/or technical assistance required to resolve customer issues.
• Prepare various documents providing written reference, documenting activities, and/or conveying information.
• Research applications, vendors, consultants and emerging technology to recommend products that meet district requirements for capabilities and costs and provide technical assistance to district staff.
• Respond to direct inquiries from departments and school personnel regarding district supported software to resolve problems, provide information and/or assign IT personnel to address.
• Perform other related duties as required/assigned.

QUALIFICATIONS AND REQUIREMENTS

Education and Experience

• Bachelor’s Degree from an accredited college or university preferred.
• Minimum of four (4) years of job related experience with increasing levels of responsibility is required.

Certificates, Licenses and Other Special Requirements

• Microsoft MCSA SQL Server or similar certification preferred.
• Must pass a Criminal Background Clearance, the results of which must be satisfactory to the District, required.

Knowledge, Skills, and Abilities

• Knowledge of basic math, including calculations using fractions, percentages, and/or ratios; read a variety of manuals, write documents following prescribed formats, and/or present information to others; and solve practical problems.
• Knowledge based competencies required to satisfactorily perform the functions of the job include current, legacy and emerging operating systems; enterprise computing and equipment; business continuity and disaster recovery best practices; application program interfaces (API); data security processes and methodology.
• Skill to perform multiple, technical tasks with a need to routinely upgrade skills in order to meet changing job conditions.
• Skill based competencies required to perform the functions of the job, including strong customer service skills, pleasant and tactful demeanor and professional appearance and conduct.
• Ability to read technical information, compose a variety of documents, and/or facilitate group discussions or training.
• Ability to analyze situations to define issues, draw conclusions and create action plans.
• Ability to schedule a number of activities, meetings, and/or events; gather, collate, and/or classify data; and use job-related equipment.
• Ability to work with a significant diversity of individuals and/or groups; work with data of widely varied types and/or purposes; and utilize job-related equipment.
• Ability to collaborate and communicate effectively with internal and external stakeholders.
• Ability to apply critical thinking/problem solving to improve work processes.
• Ability to convey technical information to non-technical audiences.
• Ability to maintain confidentiality; set priorities; meet deadlines and schedules; work with detailed information; and adapt to changing priorities.
• Ability to work as part of a team; adapt to changing priorities; and apply logical processes and analytical skills.
• Ability to set high expectations for self and others; set and monitor progress toward goals; and utilize and offer effective feedback for continuous improvement.

Working Conditions and Physical Requirements

• Work environment is primarily inside, where the noise and temperature levels are moderate.
• The work is light work that requires exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force to move objects.
• Must possess the physical ability to perceive the nature of sounds, make rational decisions through sound logic and deductive processes, express or exchange ideas by the spoken word, substantial movements (motions) with the hands, wrists, and/or fingers, and discern letters or numbers at a given distance.
• Additionally, the following physical abilities are required: balancing, climbing, crawling, crouching, feeling, grasping, handling, hearing, kneeling, manual dexterity, mental acuity, reaching, repetitive motion, speaking, standing, stooping, talking, visual acuity and walking.