Customer Information Center Supervisor jobs in Staten Island, NY

Customer Information Center Supervisor supervises a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Configures the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Supervisor monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Supervisor reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Typically requires a bachelor's degree. Typically reports to a manager. The Customer Information Center Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Customer Information Center Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)

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JM Shift Leader
  • The Customer Center Management
  • Yonkers, NY FULL_TIME
  •  

    Shift Leader – Jersey Mike’s in Northern Westchester

    Jersey Mike's Subs is growing! 

    Jersey Mike’s Subs, with more than 2,000 locations nationwide, serves authentic fresh sliced/fresh grilled subs on in-store freshly baked bread — the same recipe it started with in 1956. Passion for giving in Jersey Mike’s local communities is reflected in its mission statement: “Giving…making a difference in someone’s life.”

    We are looking for awesome, positive, friendly, motivated, hard workers with leadership skills to keep a crew motivated and on point, delivering best in class customer experience!

    Shift Leader Responsibilities and Duties: Shift Leaders take responsibility for all aspects of the store including but not limited to:

    • Store sales
    • Passion for food and quality of service
    • Inspire team and lead by example with all aspects of the restaurant
    • Maintain immaculate cleanliness of entire location
    • Provide best in class customer satisfaction
    • Team building with positive culture and environment
    • Inventory/ cash management
    • Participate in local marketing initiatives
    • Food cost control
    • Problem solve and troubleshoot issues
    • Embody values and mission of Jersey Mike’s culture

    General Manager Qualifications and Skills:

    • Dependable transportation
    • Willing to complete 10-week off-site training
    • 1 year food experience
    • Strong interpersonal and communication skills
    • Thrive in a fast-paced environment
    • Quick learner who can multi-task
    • Dependable and punctual
    • Focused and task oriented
    • Must be a great leader

    General Manager Benefits

    • Competitive pay
    • Medical/Dental/Vision/Supplemental Benefits
    • FREE food
    • Ongoing training and development
    • Advancement opportunities
    • Employee discounts

    Job Type: Full-time

  • 1 Month Ago

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Gym/Spa Services Specialist
  • The Customer Center Management
  • White Plains, NY PART_TIME
  • Gym/Spa Services SpecialistThis is a great opportunity to work with an amazing Health and Wellness team at a unique full-service facility in White Plains, NY. This role is an administrative and hands-...
  • 1 Month Ago

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Personal Trainer - Class Instructor
  • The Customer Center Management
  • White Plains, NY PART_TIME
  • Job Title: Personal Trainer/Fitness Class InstructorPosition Type: Part-Time (under 30 hours per week)Reports To: General ManagerThe Personal Trainer/Fitness Class Instructor will be an integral part ...
  • 1 Month Ago

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JM Shift Leader
  • The Customer Center Management
  • Mohegan Lake, NY FULL_TIME
  • Shift Leader – Jersey Mike’s in Northern WestchesterJersey Mike's Subs is growing! Jersey Mike’s Subs, with more than 2,000 locations nationwide, serves authentic fresh sliced/fresh grilled subs on in...
  • 1 Month Ago

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Communications Supervisor (Customer Information Representative, II)
  • NYC Careers
  • New York, NY FULL_TIME
  • Communications Supervisor (Customer Information Representative, II) Apply Communications Supervisor (Customer Information Representative, II) Agency: DEPT OF HEALTH/MENTAL HYGIENE Posted on: 03/14/202...
  • 1 Month Ago

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Service Technician, Compressor Technique - White Plains, NY
  • Atlas Copco Compressors LLC -North America Customer Center
  • White Plains, NY FULL_TIME
  • Service Technician, Compressor Technique - White Plains, NY Functional area: Service Country: United States City: White Plains, NY Company name: Atlas Copco Compressors LLC Date of posting: Feb 1, 202...
  • 1 Month Ago

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0 Customer Information Center Supervisor jobs found in Staten Island, NY area

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Administrative Assistant (Special Events and Marketing)
  • Jewish Community Center Of Staten Island
  • Staten Island, NY
  • JOB OBJECTIVE: Assist the Chief of Communications & Fundraising with office support. PERFORMANCE RESPONSIBILITIES: Admin...
  • 4/19/2024 12:00:00 AM

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Grants Coordinator
  • Jewish Community Center Of Staten Island
  • Staten Island, NY
  • JOB OBJECTIVE: To assist with the planning, development and writing of grant proposals to assist with the growth of the ...
  • 4/19/2024 12:00:00 AM

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Bakery Associate
  • Walmart
  • Carteret, NJ
  • **Job Title: Bakery Associate** **Job Summary:** As a Bakery Associate at Walmart, you play a vital role in providing cu...
  • 4/19/2024 12:00:00 AM

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Scholarship Coordinator
  • UCNJ Union College of Union County, NJ
  • Elizabeth, NJ
  • Job Announcement Position Information Position Title Scholarship Coordinator Campus Elizabeth Department Financial Aid F...
  • 4/19/2024 12:00:00 AM

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Coordinator of College Life
  • UCNJ Union College of Union County, NJ
  • Elizabeth, NJ
  • Job Announcement Position Information Position Title Coordinator of College Life Campus Elizabeth Department College Lif...
  • 4/18/2024 12:00:00 AM

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Student Services Associate- Part Time Evenings
  • UCNJ Union College of Union County, NJ
  • Elizabeth, NJ
  • Job Announcement Position Information Position Title Student Services Associate- Part Time Evenings Campus Elizabeth Dep...
  • 4/18/2024 12:00:00 AM

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Client Svc II Rep- Front Desk Receptionist
  • Canon USA & Affiliates
  • New York, NY
  • **About the Role** Advanced proficiency in site operations and procedures with ability to assign tasks to colleagues and...
  • 4/16/2024 12:00:00 AM

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Scheduling Coordinator
  • REHOBOTH ELDERLY CARE AND COMPANIONSHIP LLC
  • Baldwin, NY
  • Job Description Job Description Home Care Coordinator Duties consist of · Coordination of all cases includes the followi...
  • 4/15/2024 12:00:00 AM

Staten Island (/ˌstætən ˈaɪlənd/) is one of the five boroughs of New York City, in the U.S. state of New York. Located in the southwest portion of the city, the borough is separated from New Jersey by the Arthur Kill and the Kill Van Kull and from the rest of New York by New York Bay. With an estimated population of 479,458 in 2017, Staten Island is the least populated of the boroughs but is the third-largest in land area at 58.5 sq mi (152 km2). The borough also contains the southern-most point in the state, South Point. The borough is coextensive with Richmond County and until 1975 was refe...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Information Center Supervisor jobs
$82,852 to $116,021
Staten Island, New York area prices
were up 1.6% from a year ago