Customer Information Center Supervisor supervises a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Configures the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Supervisor monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Supervisor reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Typically requires a bachelor's degree. Typically reports to a manager. The Customer Information Center Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Customer Information Center Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
Windsor Elmhaven is now hiring a Registered Nurse Supervisor! Come join our winning team!
Who we are:
We care! We have a mission to consistently deliver high quality, person-centered care with dignity, respect, compassion and integrity. We strive to enrich and enhance every life we touch.
If you can answer YES, we’d be excited to meet you!
What makes us awesome:
What you will do:
As a RN/ Registered Nurse Supervisor you will plan and deliver nursing care to residents in accordance with current company, federal, state and local standards, guidelines and regulations to ensure that the highest degree of quality care and dignity is maintained at all times. You will also coordinate the administrative and clinical functions to ensure an effective and efficient environment for residents.
Must haves:
Would be great:
What makes us special:
Grow:
CALIFORNIA PAY TRANSPARENCY STATEMENT
Compensation for roles at Elmhaven varies depending on a wide array of factors including but not limited to the location, role, skill set and level of experience. As required by state or local law, Elmhaven provides a reasonable pay scale to include the hourly or salary range that Elmhaven reasonably expects to pay for roles that may be hired in California, as stated below:
Pay Range: $min - $max per hour DOE
Equal Opportunity Employer
All qualified applicants will be considered for employment without regard to their race, color, religion, sex, age, national origin, gender identity, sexual orientation, genetic information, protected veteran status or any other characteristic protected by law, and will not be discriminated against on the basis of disability.
Keywords: EOE, Registered Nurse, RN, RN Supervisor, Supervisor, Nurse, Nursing, Skilled Nursing Facility, Rehabilitation Center, Care Center, Skilled Nursing, SNF
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0 Customer Information Center Supervisor jobs found in Stockton, CA area