Customer Information Center Supervisor jobs in Temple, TX

Customer Information Center Supervisor supervises a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Configures the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Supervisor monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Supervisor reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Typically requires a bachelor's degree. Typically reports to a manager. The Customer Information Center Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Customer Information Center Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)

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Center supervisor
  • Biolife Plasma Services
  • Temple, TX FULL_TIME
  • I further attest that all information I submit in my employment application is true to the best of my knowledge.

    Job Description

    About BioLife Plasma Services

    Every day at BioLife, we feel good knowing that what we do helps improve the lives of patients with rare diseases. While you focus on our donors, we’ll support you.

    We offer a purpose you can believe in, a team you can count on, opportunities for career growth, and a comprehensive benefits program, all in a fast-paced, friendly environment.

    BioLife Plasma Services is a subsidiary of Takeda Pharmaceutical Company Ltd.

    OBJECTIVES / PURPOSE

    Responsible for the general supervision of employees assigned to the production areas. Is able to perform all technical tasks required within the production areas.

    Provides assistance to management to achieve business goals.

    All listed duties must comply with federal, state, local and company-specific regulations related to quality of product, employee and donor safety and to the proper performance of day-to-day activities.

    ACCOUNTABILITIES

    • Operations Lead (70%)
    • Ensures that all center employees comply with all federal, state, local and company-specific rules, regulations, and practices related to quality, to the safety of products, donors, and employees and to the proper performance of day-to-day activities.
    • Effectively schedules employee hours to meet the needs of the business.
    • Understands Inventory Control and general accounting concepts to maintain good inventory practices within the center.
    • Effectively manages the production areas, motivates and encourages employees to meet their performance goals, and comply with company quality standards and procedures.
    • Addresses donor and employee concerns in a timely manner.
    • Properly documents and counsels employees on non-conforming events, working with management to determine root cause.
    • Perform all non-core area tasks, and those limited to CS and above.
    • Maintain qualifications and perform all duties (core and elective) for Medical History, Phlebotomy, and Sample Processing areas.
    • People development (30%) :
    • Provides regular feedback to employees and management regarding center and employee performance.
    • Ensures that employees are committed to customer service expectations.
    • Fosters teamwork. Works collaboratively with staff, peers, and management to achieve business goals. Communicates continuously and resolves conflicts proactively.
    • Participates in the employment application pre-screening and interviewing process for center staff.
    • Initiates employee disciplinary action in accordance with company policies and procedures, as necessary.

    DIMENSIONS AND ASPECTS

    Technical / Functional (Line) Expertise

    • Good verbal communication and customer service skills.
    • Attention to detail and ability to work independently
    • Demonstrated technical competence
    • Maintain general cleanliness of work area and assist other work areas as needed to ensure a clean and professional environment.
    • Ability to read and follow Standard Operating Procedures (SOPs) and to maintain complete and accurate rec ords.
    • Requires obtaining and maintaining Cardiopulmonary Resuscitation (CPR) and AED certification.

    Leadership

    • Integrity
    • Fairness
    • Honesty
    • Perseverance
    • Putting the patient at the center
    • Building trust with society
    • Reinforcing our reputation
    • Developing the business

    Decision-making and Autonomy

    • Refers to management team for escalated donor / employee concerns (internal)
    • Refers to Center Manager for guidance decisions (internal)
    • Advises and counsels hourly staff on operational, safety, and customer service concerns. (internal)

    Interaction

    • Responsible for providing exceptional customer service to donors (external) and fellow employees (internal)
    • Attend staff meetings and other team meetings as required.
    • Good verbal communication and customer service skills.
    • Ability to multi-task and work as a team player.

    Innovation

    • Coordinates will all other center roles to effectively problem solve, ensure safety of staff and donors, and provide an exceptional customer experience.
    • Supports the center management team in identifying operational opportunities for continuous improvement, initiating changes to center processes as needed, through use of company approved procedures (including but not limited to 5S, Value Stream Mapping and Kaizen).

    Complexity

    • Requires frequent leaning, bending, stooping, crouching, and reaching above the shoulders and below the knee. Requires frequent lifting up to 32 pounds, and occasional lifting up to 50 pounds.
    • Must have fine motor coordination, depth perception, and ability to hear equipment sounds from a distance.
    • Production environment requiring the ability to walk and stand for the entire work shift.
    • Due to potential exposure to blood borne pathogens (risk level 1), 90% of production-based work tasks require pro-longed glove wear.

    EDUCATION, BEHAVIOURAL COMPETENCIES AND SKILLS :

    Essential : High School Diploma or equivalent required

    Desired :

    • Experience in a laboratory, hospital, or other regulated environment is a plus.
    • Associates or Bachelor’s degree desirable.

    ADDITIONAL INFORMATION

    • FLSA Classification (US) - Non-Exempt
    • Other duties and responsibilities as assigned.

    EEO Statement

    Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law.

    Locations

    USA - TX - Temple

    Worker Type

    Employee

    Worker Sub-Type

    Regular

    Time Type

    Full time

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    See Biolife Plasma Services Terms & Conditions at https : / / www.biolifeplasma.com / us / legal / terms-and-conditions-of-use and Privacy Policy at https : / / www.

    biolifeplasma.com / legal / privacy-notice and SonicJobs Privacy Policy at https : / / www.sonicjobs.com / us / privacy-policy and Terms of Use at https : / / www.

    sonicjobs.com / us / terms-conditions

    Last updated : 2024-02-25

  • 1 Month Ago

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Housekeeping Supervisor
  • Texas A&M Hotel and Conference Center
  • College Station, TX FULL_TIME
  • About Us: At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that...
  • 9 Days Ago

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Supervisor training
  • Bryan Healthcare and Rehabilitation Center LLC
  • Bryan, TX FULL_TIME
  • Stop in or Call today to see the Great things happening at Bryan Healthcare & Rehab! You don't want to miss this opportunity!! Last updated : 2024-02-24
  • 1 Month Ago

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Data Center Assistant Supervisor-Rockdale
  • Riot Platforms
  • Rockdale, TX FULL_TIME
  • About Riot Platforms Riot is a Bitcoin mining and digital infrastructure company focused on a vertically integrated strategy. The Company has Bitcoin mining data center operations in central Texas and...
  • 12 Days Ago

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Customer Service Supervisor
  • Airtron Heating & Air Conditioning - Austin
  • Holland, TX FULL_TIME
  • Airtron Heating & Air Conditioning in Austin, TX is looking to hire a full-time Customer Service Supervisor to manage all aspects of our customer relations and supervise our team of customer service r...
  • 3 Days Ago

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Supervisor, Customer Services
  • Envoy Air Inc.
  • College Station, TX FULL_TIME
  • Overview Who we are: Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Co...
  • Just Posted

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0 Customer Information Center Supervisor jobs found in Temple, TX area

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CMA - Waco, TX
  • KARE
  • Waco, TX
  • Join the KARE Revolution! Our mission is to transform caregivers and nurses like you into KARE Heroes who can save the d...
  • 3/28/2024 12:00:00 AM

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Ultrasound Technologist
  • Adventhealth Central Texas
  • Killeen, TX
  • Job Description All the benefits and perks you need for you and your family: n nn nn n Benefits from Day One n nn n Paid...
  • 3/28/2024 12:00:00 AM

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CMA - Killeen, TX
  • KARE
  • Killeen, TX
  • Join the KARE Revolution! Our mission is to transform caregivers and nurses like you into KARE Heroes who can save the d...
  • 3/27/2024 12:00:00 AM

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Shelter Monitor
  • The Salvation Army USA Southern Territory
  • Temple, TX
  • Location: Temple Corps - Temple, Texas Position Type: Regular Full-time About this opportunity: Assists residents stayin...
  • 3/27/2024 12:00:00 AM

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Adjunct Professor, English/Integrated Reading and Writing
  • Temple College
  • Temple, TX
  • Location : 2600 South First Street Temple, TX Job Type: Part-Time (Faculty) Job Number: 00255 Division: Liberal Arts Dep...
  • 3/26/2024 12:00:00 AM

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LVN, Home Health Per Diem
  • Centerwell
  • Temple, TX
  • **Become a part of our caring community and help us put health first** As a Home Health LVN, you will: Provide professio...
  • 3/25/2024 12:00:00 AM

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OPERATIONS ASSISTANT MANAGER
  • Dollar Tree
  • Temple, TX
  • Job Description Work where you love to shop! Dollar Tree is hiring in your neighborhood. Avoid long commutes and set you...
  • 3/25/2024 12:00:00 AM

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Police Officer
  • Temple College
  • Temple, TX
  • Salary: $46,000.00 Annually Location : 2600 South First Street Temple, TX Job Type: Full-Time (Staff) Job Number: 00284 ...
  • 3/24/2024 12:00:00 AM

Temple is a city in Bell County, Texas, United States. As of 2016, the city has a population of 73,600 according to a US census estimate. Located near the county seat of Belton, Temple lies in the region referred to as Central Texas and is a principal city in the Killeen–Temple–Fort Hood Metropolitan Statistical Area, which as of 2015 had a population of 450,051. Located off Interstate 35, Temple is 65 miles (105 km) north of Austin and 34 miles (55 km) south of Waco. Temple has developed as a small city with a number of arts and retail amenities not typically associated with a smaller commun...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Information Center Supervisor jobs
$66,474 to $93,085
Temple, Texas area prices
were up 1.2% from a year ago