Customer Information Center Supervisor jobs in Utica, NY

Customer Information Center Supervisor supervises a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Configures the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Supervisor monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Supervisor reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Typically requires a bachelor's degree. Typically reports to a manager. The Customer Information Center Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Customer Information Center Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)

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Center supervisor
  • UHaul
  • Gouverneur, NY FULL_TIME
  • Full description

    Are you a people person who loves to help others?

    Then consider becoming U-Haul's newest Assistant General Manager!

    As Assistant General Manager you will frequently be responsible for the day-to-day operations of your center, working as part of an excellent team and learning valuable skills to get your career moving

    Minimum Requirements : High School Diploma or equivalentDriver's license and ability to maintain clean driving recordLeadership experience in any formCustomer service experienceAbility to work a variety of shiftsWork Environment : The work involves moderate risks or discomforts which require special safety precautions, e.

    g. working around moving parts, machines, fumes, or irritant chemicals.

    May be required to use protective clothing, or gear such as masks, goggles, gloves, or shields.

    Physical Demands : The work requires some physical exertion such as long periods both indoors and outdoors of remaining stationary, traversing spaces, repositioning to reach and use tools, and moving a minimum of 50 lbs assisted or unassisted.

    AMERCO and its family of companies, including U-Haul, have strived to create a culture of health and wellness.

    As of February 1, 2020, and consistent with applicable state law, no AMERCO or U-Haul company will hire individuals in states where it may lawfully decline to hire individuals who use nicotine products.

    By continuing with this application, you are indicating that, if hired, you consent to nicotine screening in the future.

    This policy will not apply to team members hired before February 1, 2020.

    U-Haul is an equal opportunity employer.

    All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law.

    Individual accommodations are available on requests for applicants taking part in all aspects of the selection process.

      Last updated : 2024-04-23

  • Just Posted

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Health Information Management Administrator I
  • Central New York Psychiatric Center -
  • Marcy, NY FULL_TIME
  • Central New York Psychiatric Center – Marcy, New York Health Information Management Administrator I- Qualifications and Skills Candidates must be certified by the American Health Information Managemen...
  • 10 Days Ago

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Nursing Supervisor
  • Cooperstown Center
  • Cooperstown, NY FULL_TIME
  • Cooperstown Center is hiring an LPN Supervisor in Cooperstown, NY. Duties: Conduct facility rounds. Monitor assignments of aides for proper work flow. Intervene in resident conflicts, outburst, and be...
  • 15 Days Ago

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Nurse Supervisor
  • Cooperstown Center
  • Cooperstown, NY FULL_TIME
  • Registered Nurse (RN) Supervisor Cooperstown Center for Rehabilitation and Nursing is seeking an experienced Registered Nurse (RN) Supervisor the weekends in our skilled nursing facility in Cooperstow...
  • 15 Days Ago

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Nurse Supervisor
  • Triboro Center
  • Morris, NY FULL_TIME
  • Registered Nurse (RN) Supervisor - WeekendsTriboro Center is seeking a Registered Nurse (RN) Supervisor to work the weekends to work at our Skilled Nursing Facility in the Bronx, NY.Everyone that come...
  • 15 Days Ago

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RN- Supervisor
  • Oneida Center
  • Rome, NY FULL_TIME
  • Oneida Center is hiring a Registered Nurse (RN) Supervisor to work Weekends in Utica, NY. Now Offering $12,000 Tuition Reimbursement Program!!Duties: Complete resident care requirements by scheduling ...
  • 15 Days Ago

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0 Customer Information Center Supervisor jobs found in Utica, NY area

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Switchboard Operator - 29018
  • Exela Technologies
  • Clinton, NY
  • Job Description Job Description Why Exela? Help us revolutionize the way that business around the world gets done. As a ...
  • 4/24/2024 12:00:00 AM

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Bakery Associate
  • Walmart
  • New Hartford, NY
  • **Job Title: Bakery Associate** **Job Summary:** As a Bakery Associate at Walmart, you play a vital role in providing cu...
  • 4/24/2024 12:00:00 AM

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Medical Office Assistant III
  • Bassett Healthcare Network
  • Cooperstown, NY
  • The best thing about this role Are you looking to make a difference by improving the health of our patients? Here you wi...
  • 4/24/2024 12:00:00 AM

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Bakery Associate
  • Walmart
  • Manlius, NY
  • **Job Title: Bakery Associate** **Job Summary:** As a Bakery Associate at Walmart, you play a vital role in providing cu...
  • 4/24/2024 12:00:00 AM

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LABORATORY ASSISTANT - (Utica, NY)
  • Mohawk Valley Health System
  • Utica, NY
  • Job Summary Under the direction of the Director of Laboratory Services, Laboratory Manager, and Laboratory Supervisor. R...
  • 4/24/2024 12:00:00 AM

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Call Center Supervisor
  • CABVI
  • Utica, NY
  • Job Description Job Description CABVI is seeking a Call Center Supervisor to oversee call center operations with and wit...
  • 4/20/2024 12:00:00 AM

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Office Assistant 1 (Stores/Mail) I NY HELPS
  • SUNY Polytechnic Institute
  • Utica, NY
  • Job Description: As an Office Assistant 1 (Stores/Mail), you would spend most of your work time performing general offic...
  • 4/20/2024 12:00:00 AM

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Receptionist
  • VestraCare
  • Boonville, NY
  • Receptionist STARTING RATE: $15.00 SHIFT: Part-Time, 9am - 5pm e/o weekend JOB SUMMARY: Greets visitors to facility ensu...
  • 4/20/2024 12:00:00 AM

Utica (/ˈjuːtɪkə/ (listen)) is a city in the Mohawk Valley and the county seat of Oneida County, New York, United States. The tenth-most-populous city in New York, its population was 62,235 in the 2010 U.S. census. Located on the Mohawk River at the foot of the Adirondack Mountains, Utica is approximately 95 miles (153 kilometers) northwest of Albany, 55 mi (89 km) east of Syracuse and 240 miles (386 kilometers) northwest of New York City . Utica and the nearby city of Rome anchor the Utica–Rome Metropolitan Statistical Area, which comprises all of Oneida and Herkimer counties. Formerly a rive...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Information Center Supervisor jobs
$72,514 to $101,544
Utica, New York area prices
were up 1.5% from a year ago