Customer Information Center Supervisor jobs in Vallejo, CA

Customer Information Center Supervisor supervises a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Configures the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Supervisor monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Supervisor reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Typically requires a bachelor's degree. Typically reports to a manager. The Customer Information Center Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Customer Information Center Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)

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Production Supervisor for our Customer Packaging Center!
  • Saxco International
  • Fairfield, CA FULL_TIME
  • What is a Production Supervisor?

    The Production Supervisor ensures that the custom packaging center processes run reliably, efficiently, on time, within budget, and to standard. This position has primary responsibility for production in our Fairfield, CA, facility.

    Providing strong leadership and communication to our production team of supervisors and our production team members to deliver world-class results in safety, quality, delivery, and cost. This position will work closely with all warehouse personnel in achieving the objective of zero injuries and 100% compliance.

    PRIMARY RESPONSIBILITIES:

    • Plan production activities toward the accomplishment of company goals and objectives. Manage all transactions using Microsoft Dynamics.
    • Assist in the development of specific short- and long-range plans and goals.
    • Reviews and recommends changes to the Production Manager to best enhance productivity.
    • Develop methods of improvement in the current production practices to promote efficiency and lower costs.
    • Provide leadership to the production team members to deliver world-class business results in safety, quality, and cost.
    • Coach/mentor the production team to develop a pipeline of talent to meet the future needs of the company.
    • Supervise and evaluate the performance of the production team.
    • Provide daily, weekly, and monthly reports.
    • Coordinates the activities of the production team to best utilize personnel. Provides training for department personnel.
    • Work collaboratively with departments to reach goals and objectives.
    • Maintains compliance and company policy, safety standards, and good housekeeping practices.

    ADDITIONAL RESPONSIBILITIES*

    • Project leadership, implementation, or special projects as assigned
    • Participate in cross-functional Continuous Improvement and Six Sigma projects
    • Periodically work beyond normal work week hours, i.e weekends and over 8 hours a day
    • Other duties may be assigned

    MINIMUM REQUIREMENTS

    Education and Experience

    • Bachelor’s Degree or equivalent work experience in warehouse operations and light manufacturing.
    • 10 years of manufacturing/warehousing experience with a minimum of 5

    Preferred Knowledge, Skills, and Abilities

    • A proactive team player with a bias for action; a clear cultural asset who brings high energy and a constructive approach to fostering a collaborative environment.
    • Highly proficient with Microsoft Office – Microsoft Dynamics AX is a plus
    • Demonstrated strength in written and verbal communication, excellent interpersonal and relationship management skills, with the ability to communicate effectively at all levels of the organization.
    • Ability to influence cross-functional change and create/build relationships at all levels of the organization
    • Maintains a high level of integrity and interpersonal communication, presentation, and organizational skills
    • Values accuracy and transparency when generating reports for key business decisions
    • Third-party logistics is a plus
    • Lean warehouse operations and staff, focused on performance metrics and Lean process improvements.
    • Demonstrated skills in problem-solving, statistics, light manufacturing, and quality.
    • Ability to prepare cost estimates, justifications, and financial analyses.
    • Thorough knowledge of related materials and distribution processes.
    • Proven track record of maintaining a high level of employee morale through team building and counseling.
    • Lean Six Sigma green belt or higher is a plus.
    • Customer focused and results-oriented.


    Equal Employment Opportunity Statement:

    Saxco International, LLC is an Equal Opportunity Employer. We are committed to providing all employees and applicants with equal employment opportunities without regard to race, color, religion, sex, pregnancy (including childbirth, lactation, and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. Saxco believes that diversity and inclusion among our workforce are critical to our success as a national company.

    Americans with Disabilities Act (ADA):

    We are committed to providing accommodations to individuals with disabilities in the employment application process.

    California Fair Employment and Housing Act (FEHA):

    Saxco International, LLC provides all prospective and current employees with the opportunity to work in a place free from all forms of harassment and discrimination, including that which is related to an individual's sex, race, religion, disability, age, marital status, sexual orientation, gender identity or expression, ancestry, national origin, veteran status, or any other characteristic protected by law.



    1st Shift: 6:00 - 2:30. Company retains the right to switch schedules at any time based on business needs.
    Full-time exempt position
  • 1 Month Ago

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Information Technology Specialist
  • CAREER CENTER
  • Pinole, CA FULL_TIME,CONTRACTOR,PART_TIME
  • Full Job Description Active (Full Time): As a part of a team of soldiers, you secure your future with a career in the Active Duty Army (full-time), pay for college, guaranteed healthcare with family b...
  • 2 Months Ago

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Health Information Assistant
  • Windsor Rosewood Care Center
  • Pleasant Hill, CA FULL_TIME
  • Windsor Rosewood Care Center is now hiring a Health Information Assistant! Come join our winning team! We offer Bridge Toll Reimbursement, you shouldn't have to pay a toll to come to work! Who we are:...
  • 22 Days Ago

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Permit Center Supervisor
  • City of Fairfield
  • Fairfield, CA FULL_TIME
  • A national search is underway to attract highly qualified candidates to join the City's Building Division! This recruitment is being led by Public Service Search, LLC.Click here to view the job brochu...
  • 19 Days Ago

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Supervisor, HR Service Center
  • pacificgastest.valhalla.stage
  • Concord, CA FULL_TIME
  • Requisition ID # 82962 Job Category : Customer Support / Operations Job Level : Supervisor Business Unit: Human Resources Job Location : Concord Department Overview The Human Resources Solution Center...
  • 13 Days Ago

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Information Technology Analyst IV (Database Engineer)
  • Solano County Department of Information Technology
  • Fairfield, CA FULL_TIME
  • Job DetailsSolano County Department of Information TechnologyFairfield, California Information Technology Analyst IV (Database Engineer) Salary: $113,188.57 to $137,581.41The county offers an excellen...
  • Just Posted

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0 Customer Information Center Supervisor jobs found in Vallejo, CA area

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Stocker
  • Restaurant Depot
  • Concord, CA
  • Stocker FULL-TIME $16.40/hr Responsible for providing prompt and courteous customer service, stocking products on shelve...
  • 4/26/2024 12:00:00 AM

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Bakery Associate
  • Walmart
  • Pinole, CA
  • **Job Title: Bakery Associate** **Job Summary:** As a Bakery Associate at Walmart, you play a vital role in providing cu...
  • 4/26/2024 12:00:00 AM

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Prep-Cook
  • Pacific Catch, Inc.
  • Walnut Creek, CA
  • ** Prep-Cook** **Job Category****:** Restaurant **Requisition Number****:** PREPC01347 Showing 1 location **Job Details*...
  • 4/26/2024 12:00:00 AM

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Member Services Rep
  • YMCA
  • Berkeley, CA
  • We are seeking staff for our dynamic fitness branch membership team! Our fitness centers are community hubs where people...
  • 4/25/2024 12:00:00 AM

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Front Office & Eligibility Coordinator (temporary)
  • LifeLong Medical Care
  • San Pablo, CA
  • Overview: Supporting Community Healthcare is a rewarding role. LifeLong Medical Care is looking for a Front Office & Eli...
  • 4/24/2024 12:00:00 AM

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Bakery Associate
  • Walmart
  • San Pablo, CA
  • **Job Title: Bakery Associate** **Job Summary:** As a Bakery Associate at Walmart, you play a vital role in providing cu...
  • 4/24/2024 12:00:00 AM

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Program Assistant
  • Lao Family Community Development, Inc.
  • San Pablo, CA
  • Job Description Job Description Lao Family Community Development, Inc. (LFCD) is a community development non-profit agen...
  • 4/23/2024 12:00:00 AM

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Member Services Representative
  • YMCA
  • San Pablo, CA
  • We are seeking staff for our dynamic fitness branch membership team! Our fitness centers are community hubs where people...
  • 4/22/2024 12:00:00 AM

Vallejo (/vəˈleɪ(h)oʊ/ və-LAY-(h)oh; Spanish: [baˈʎexo]) is a waterfront city in Solano County, California, located in the North Bay subregion of the San Francisco Bay Area. Vallejo is geographically the closest North Bay city to the inner East Bay, so it is sometimes associated with that region. Its population was 115,942 at the 2010 census. It is the tenth most populous city in the San Francisco Bay Area, and the largest in Solano County. Vallejo sits on the northeastern shore of San Pablo Bay, 30 miles north of San Francisco, the northwestern shore of the Carquinez Strait and the southern e...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Information Center Supervisor jobs
$83,073 to $116,331
Vallejo, California area prices
were up 2.5% from a year ago