Customer Information Center Supervisor jobs in Washington, DC

Customer Information Center Supervisor supervises a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Configures the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Supervisor monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Supervisor reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Typically requires a bachelor's degree. Typically reports to a manager. The Customer Information Center Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Customer Information Center Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)

Recently Added Customer Information Center Supervisor jobs

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Housekeeping Supervisor
  • Housekeeping Supervisor
  • Washington, DC FULL_TIME
  • Competitive Benefits:
    Free Parking (if available)
    Medical, Dental, Vision Benefits 
    Competitive Pay Rates 
    401k Plan and after 1 year up to 3% Match 
    Paid Time Off (Vacation, Holidays, Sick and more)
    Complimentary Room Nights
    Restaurant Discount- 50% off F&B 
    Complimentary Meal during your shift 
    Life Insurance and AD&D 
    Complimentary Short-Term Disability 
    Long-Term Disability 
    Pre-tax commuter benefits 
    Flexible schedules 
    Tuition Reimbursement up to $500 per year 
    A clear career pathway - career advancement opportunities

    Relationship Hospitality. It’s in the genes. Some just have it; a natural desire to deliver meaningful and heartfelt experiences. It’s a calling. At Rosewood Hotel Group we work instinctively and from the heart, to master and elevate our craft. Together, we push the boundaries to impart magic into every day. We care for people, and make it our purpose to build long-lasting, genuine relationships. Here, we do what we were born to do.

    Housekeeping Supervisor At Rosewood Washington DC Hotel 


    The Housekeeping Supervisor is responsible for assisting in the overall management of the Housekeeping Department. 

    Responsibilities:

    Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.

    Ensure that housekeeping `standards are maintained at a superior level on a daily basis.

    Assist with ensuring room setups are to Rosewood standards.

    Assign rooms and cleaning projects to housekeeping team.

    Assist room attendants with cleaning when needed and inspections of all guest rooms.

    Assist with VIP arrivals and requests as assigned.

    Train and educate housekeeping team on housekeeping cleanliness standards. 

    Monitor and manage housekeeping responsibilities that include linen, rooms, floors, public areas, offices and storerooms.

    Inventory, issue and manage use of linen, amenities, cleaning supplies and other housekeeping supplies.

    Maintain cleanliness and safety of work areas.

    Ensure guest complaints are resolved in a timely manner.

    Responsible for lost and found.

    Maintain accurate records of linen and guest laundry sent out and returned from dry cleaning and laundry company.

    Support and uphold hotel philosophy concerning hiring, employee relations, supervision, and disciplinary action.

    Interact in courteous and professional manner with all guests, associates and community members.

    Respond in courteous, professional and timely manner in order to resolve all guest and staff concerns.

    Apply principles of logical thinking to a wide range of nonstandard intellectual and practical problems in order to perform and direct many varied and complex tasks.

    Perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure.

    All other duties as required.


    Qualifications:

    Experience:  Minimum 1 year of supervisory experience; previous experience in a housekeeping department for a luxury or ultra-luxury hotel is preferred.

    Education:   High school diploma preferred; 

    Schedule: Flexible availability is required for this position to include days, evenings, weekends and holidays

    General Skills:    Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.

    Technical Skills:    Thorough knowledge of hotel and housekeeping department operations; thorough knowledge of computerized hotel systems; ability to access, input, analyze and retrieve information from computers; ability to maintain excellent relations with associates; ability to maintain associate and guest confidentiality at all times; ability to accept responsibility for actions of others; ability to manage by example; exceptional oral communication skills to ensure ability to negotiate. and educate guests and staff to achieve results beneficial to operation of hotel; ability to converse calmly with upset guests, co-workers, superiors and associates in sometimes intense emotional situations; ability to focus and maintain attention to performance of tasks despite frequent stressful, emergency, critical or unusual interruptions; ability to memorize, recollect and quickly retrieve dates, names, times and other data; ability to add and subtract three digit numbers; ability to perform mathematical operations with units of measure including, but, not limited to dollars, cents, feet, inches, cups, pounds and ounces; ability to work and complete assignments on time despite frequent stressful, emergency, critical or unusual interruptions; ability to participate in all departmental and hotel-wide meetings.

    Language:    Required to speak, read and write English, with fluency in other languages preferred.

    Physical Requirements:    Must be able to exert physical effort in transporting up to 40 pounds, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding.

    Licenses & Certifications:      None required.

    Hourly Rate: $24/hour


    Rosewood Washington DC requires all employees to be fully vaccinated against COVID-19, and applicants are required to submit proof of vaccination prior to starting employment. In accordance with the law, Rosewood Washington DC will accommodate employees who cannot be administered the COVID-19 vaccine for medical or religious reasons, and applicants should contact the Director of Talent and Culture if they have questions about this requirement or wish to request an accommodation.

  • 1 Day Ago
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PROGRAM ANALYST
  • Defense Technical Information Center
  • Fort Belvoir, VA FULL_TIME
  • The Defense Technical Information Center (DTIC) is the central facility for the acquisition, preservation, protection, retrieval, and dissemination of scientific and technical information supporting t...
  • 8 Days Ago
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DEPUTY PROGRAM MANAGER
  • Defense Technical Information Center
  • Fort Belvoir, VA FULL_TIME
  • The Defense Technical Information Center (DTIC) is the central facility for the acquisition, preservation, protection, retrieval, and dissemination of scientific and technical information supporting t...
  • 2 Days Ago
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SUPV IT CYBERSECURITY SPECIALIST (PLCYPLN/INFOSEC)
  • Defense Technical Information Center
  • Fort Belvoir, VA FULL_TIME
  • The Defense Technical Information Center (DTIC) is the central facility for the acquisition, preservation, protection, retrieval, and dissemination of scientific and technical information supporting t...
  • 3 Days Ago
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Service Technician, Compressor Technique - Frederick, MD
  • Atlas Copco Compressors LLC -North America Customer Center
  • Frederick, MD FULL_TIME
  • Service Technician, Compressor Technique - Frederick, MD Functional area: Service Country: United States City: Frederick Company name: Atlas Copco Compressors LLC Date of posting: Mar 3, 2024 Our solu...
  • 19 Days Ago
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IT CYBERSECURITY SPECIALIST (ENTARCH/INFOSEC)
  • US Defense Technical Information Center
  • Fort Belvoir, VA FULL_TIME
  • Duties Guide and facilitate the creation of data management best practices across the organization. Identify gaps in data, and look for ways of obtaining the data for the gaps or finding indirect ways...
  • 11 Days Ago
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0 Customer Information Center Supervisor jobs found in Washington, DC area

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General Maintenance Worker (NARA I)
  • EMCOR
  • Washington, DC
  • About Us: EMCOR Government Services offers an experienced single-source solution for meeting the routine and mission-cri...
  • 4/15/2024 12:00:00 AM
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Front Desk Agent - The Ritz-Carlton, Was...
  • free-classifieds-usa.com
  • Washington, DC
  • ****Front Desk Agent - The Ritz-Carlton, Washington, DC - (22007343)**** * Price: Check with seller * Published date: Ja...
  • 4/14/2024 12:00:00 AM
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Certified Nursing Assistant (CNA)
  • Senior Lifestyle
  • Washington, DC
  • Company Description Do you have HEART? We are looking for individuals who can embrace our mission to purposely brighten ...
  • 4/12/2024 12:00:00 AM
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Certified Nursing Assistant (CNA)
  • Senior Lifestyle
  • Washington, DC
  • Company Description Do you have HEART? We are looking for individuals who can embrace our mission to purposely brighten ...
  • 4/12/2024 12:00:00 AM
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Certified Nursing Assistant (CNA)
  • Senior Lifestyle
  • Washington, DC
  • Company Description Do you have HEART? We are looking for individuals who can embrace our mission to purposely brighten ...
  • 4/12/2024 12:00:00 AM
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Memory Care Certified Nursing Assistant (CNA)
  • Senior Lifestyle
  • Washington, DC
  • Company Description Do you have HEART? We are looking for individuals who can embrace our mission to purposely brighten ...
  • 4/12/2024 12:00:00 AM
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Counter Exchanger Checker Processor
  • Treasury
  • Washington, DC
  • ** Counter Exchanger Checker Processor** **Department of the Treasury** This position is located in the Office of Curren...
  • 4/12/2024 12:00:00 AM
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Massage Therapist
  • Marriott International
  • Washington, DC
  • Job Description POSITION SUMMARY Provide massage services to guests using props and/or products. Provide body treatments...
  • 4/11/2024 12:00:00 AM
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About Washington, District of Columbia

Washington, D.C. is located in the mid-Atlantic region of the U.S. East Coast. Due to the District of Columbia retrocession, the city has a total area of 68.34 square miles (177.0 km2), of which 61.05 square miles (158.1 km2) is land and 7.29 square miles (18.9 km2) (10.67%) is water. The District is bordered by Montgomery County, Maryland to the northwest; Prince George's County, Maryland to the east; Arlington County, Virginia to the south; and Alexandria, Virginia to the west. The south bank of the Potomac River forms the District's border with Virginia and has two major tributaries: the An...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Information Center Supervisor jobs
$82,187 to $115,090
Washington, District of Columbia area prices
were up 1.3% from a year ago
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