Customer Information Center Supervisor jobs in Wichita Falls, TX

Customer Information Center Supervisor supervises a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Configures the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Supervisor monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Supervisor reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Typically requires a bachelor's degree. Typically reports to a manager. The Customer Information Center Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Customer Information Center Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)

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Weekend RN Supervisor
  • Graham Oaks Care Center
  • Graham, TX FULL_TIME
  • We’re seeking a Weekend RN Supervisor to join our growing team! Reliability, trustworthiness and consistency with regard to attendance is extremely important to this job. The ability to regularly and timely attend work, cooperative and politely work and deal with others, and to effectively multi-task and work in a stressful environment are also essential functions to this job.

    Benefits:

    • Health/Dental/Vision Insurance
    • Ancillary policies including AD&D, STD, Cardiac, Cancer, Critical Illness, Hospital Confinement
    • Whole and Term Life Insurance
    • Tuition Reimbursement
    • Paid Time Off
    • Immediate 401(k)
    • Unparalleled Corporate Support

    Responsibilities: 

    • Supervise staff through appropriate assignment and delegation of duties, within resident census.
    • Properly monitor the administration of resident medication and medication reorders.
    • Implement resident care plans in compliance with Company and federal guidelines and physician's orders.
    • Perform and supervise treatments.
    • Accurately and promptly transcribe physician orders, contacting physician with the change of condition report.
    • Timely and accurate documentation of residents' charts.  Complete Nursing assessment as required.
    • Participate in shift reports.
    • Assume responsibility of staff nurse when necessary.
    • Implement established nursing policy and procedures, educating support staff regarding the care needs of residents.
    • Maintain a safe working environment, complying with infection control and body mechanic procedures.
    • Respond to the need for staffing shortages by arranging for replacement staff.
    • Manage investigations for resident variances, contact family, completing resident incident and variance reports.
    • Manage lab orders, lab results, contacting a physician for follow-up orders
    • Must work a minimum of eight (8) consecutive hours each day

    Requirements: 

    • Registered Nurse with required state licensure.
    • Excellent technical, assessment, and documentation skills.
    • Leadership qualities and good communication skills.
    • Ability to organize workflow, respond to emergencies, and note detail.

    We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

  • Just Posted

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Weekend RN Supervisor
  • University Park Nursing & Rehab Center
  • Wichita Falls, TX FULL_TIME
  • We’re seeking a Weekend RN Supervisor to join our growing team! Reliability, trustworthiness and consistency with regard to attendance is extremely important to this job. The ability to regularly and ...
  • 4 Days Ago

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Field Report Specialist
  • Millennium Information Services
  • Goree, TX FULL_TIME
  • Millennium information Services, Inc. is a leader in the insurance outsourcing arena. We provide high quality inspections and process solutions to the property and casualty industry. We have a short-t...
  • 27 Days Ago

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Information Systems Security Manager
  • Cherokee-Federal
  • Wichita Falls, TX FULL_TIME
  • Information Systems Security Manager Please Note: This position is pending a contract award. If you are interested in a future with Cherokee Federal, APPLY TODAY! Although this is not an approved posi...
  • Just Posted

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Intelligence & Information Security
  • US Navy Reserve
  • Seymour, TX FULL_TIME
  • ABOUT At any given moment, hundreds of complex networked computer systems are operating in tandem to keep ships and submarines operating at their best. The specialized training you'll receive in this ...
  • 27 Days Ago

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INFORMATION TECHNOLOGY SPECIALIST IT
  • US Air Education and Training Command
  • Sheppard AFB, TX FULL_TIME
  • Duties SystemSystems administrator for the commercial network of the Force Support Squadron (FSS) information systems, enduring FSS information systems, ensuring FSS local and wide area network (LAN/W...
  • 2 Months Ago

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0 Customer Information Center Supervisor jobs found in Wichita Falls, TX area

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Picker / Packer
  • Walmart
  • Wichita Falls, TX
  • **Job Title: Picker/Packer** **Job Summary:** As a Picker/Packer at Walmart, you will play a critical role in the fulfil...
  • 4/24/2024 12:00:00 AM

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Production Manager
  • Covercraft Industries Llc
  • Wichita Falls, TX
  • Do you thrive in a fast-paced manufacturing environment? Covercraft Industries is seeking a results-oriented Manufacturi...
  • 4/24/2024 12:00:00 AM

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Nurse III
  • Texas Health & Human Services Commission
  • Wichita Falls, TX
  • *All shifts available. Unit selection will be discussed during interview* Under the direct supervision of the Chief Nurs...
  • 4/24/2024 12:00:00 AM

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RN House Supervisor Nights
  • Acadia Healthcare Inc.
  • Wichita Falls, TX
  • Overview FT RN House Supervisor - 7p-7a Red River Hospital in Wichita Falls, TX Red River Hospital is a private 96-bed a...
  • 4/24/2024 12:00:00 AM

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Fuel Compliance Officer - 12 Month Roster
  • Department Of The Treasury
  • Wichita Falls, TX
  • DutiesWHAT IS THE SMALL BUSINESS SELF EMPLOYEDDIVISION DIVISION?A description of the business units can be found at: htt...
  • 4/23/2024 12:00:00 AM

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Certified Sterile Processing Technician - Part-Time
  • Surgery Partners
  • Wichita Falls, TX
  • JOB SUMMARY The position is responsible for cleaning, packaging, sterilizing and stores the supplies, instruments and eq...
  • 4/23/2024 12:00:00 AM

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Computer Engineer- Direct Hire (9 Month Register)
  • Internal Revenue Service
  • Wichita Falls, TX
  • DutiesWHAT IS THE IT (INFORMATION TECHNOLOGY)DIVISION?A description of the business units can be found at:Vacancies will...
  • 4/22/2024 12:00:00 AM

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Internal Revenue Agent (Senior Revenue Agent (Examiner) -12 MONTH ROSTER
  • Department Of The Treasury
  • Wichita Falls, TX
  • Duties WHAT IS THE SBSE - SMALL BUSINESS SELF EMPLOYED DIVISION? A description of the business units can be found at: ht...
  • 4/22/2024 12:00:00 AM

Wichita Falls (/ˈwɪtʃɪtɑː/ WITCH-i-taw) is a city in and the county seat of Wichita County, Texas, United States. It is the principal city of the Wichita Falls Metropolitan Statistical Area, which encompasses all of Archer, Clay, and Wichita Counties. According to the 2010 census, it had a population of 104,553, making it the 38th-most populous city in Texas. In addition, its central business district is 5 miles (8 km) from Sheppard Air Force Base, which is home to the Air Force's largest technical training wing and the Euro-NATO Joint Jet Pilot Training program, the world's only multinationa...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Information Center Supervisor jobs
$66,680 to $93,375
Wichita Falls, Texas area prices
were up 1.2% from a year ago