Customer Retention Manager jobs in Abilene, TX

Customer Retention Manager manages all customer retention activities. Takes initiatives in customer satisfaction via process improvement plans and efficient reporting and flow of information. Being a Customer Retention Manager maintains industry relationships and develops budgets and controls costs. Responsible for leading a team of retention members. Additionally, Customer Retention Manager requires a bachelor's degree in area of specialty. Typically reports to a head of a unit/department. The Customer Retention Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Retention Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

Recently Added Customer Retention Manager jobs

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Manager, Supporter Engagement and Retention
  • International Rescue Committee
  • Abilene, TX FULL_TIME

  • Requisition ID: req42313

    Job Title: Manager, Supporter Engagement and Retention

    Sector: Fundraising

    Employment Category: Regular

    Employment Type: Full-Time

    Compensation: USD 58,000.00 - 70,000.00 Salary

    Location: New York, NY HQ USA

    Job Description


    The International Rescue Committee (IRC) responds to the world’s worst humanitarian crises and helps people survive, recover, and rebuild their lives. At work today in over 40 countries and 28 U.S. cities, we restore safety, dignity, and hope to millions who are uprooted and struggling to endure.

    The IRC’s External Relations team is comprised of colleagues and teams delivering marketing, fundraising, brand stewardship, and communications to support this work. As part of External Relations, the Mass Markets USA (MMUSA) program raises $70 million in unrestricted revenue annually in the U.S. market and plays a strategic role in the creation of IRC’s brand, awareness, and support for its advocacy goals.
    MMUSA is seeking a Manager, Supporter Engagement and Retention to inspire, engage, and steward supporters and donors by developing content, creating thoughtful supporter journeys, and supporting overarching mass marketing campaigns.

    This exciting position will help us build an extraordinary supporter experience that shows impact, expresses gratitude, and forms a relationship between the supporter, our organization, and the clients we serve.

    Job Overview:
    We seek a data-driven and creative storyteller and marketer who is interested in humanitarian causes.
    Reporting to the Associate Director of Supporter Engagement and Retention, you will support the execution and optimization of marketing content and campaigns – across MMUSA donor audiences and throughout the donor lifecycle. As a key member of the MMUSA team, you will serve the team to grow and steward donors by providing conversion-inspiring content that has strategic and tactical fundraising goals.

    You will develop emotional content that gains attention and conveys need, impact, relevancy, timeliness, and authenticity. And you will help develop and send communications to donors, helping them connect to their impact and encouraging them to continue to help. You are an outstanding writer with a confirmed ability to produce content that sways hearts and minds and encourages people to support our work.

    Major Responsibilities:
    • Help shape content, stories, and impact reporting that can be delivered to donors
    • Identify conversion-inspiring and supporter-centric content (for example, photos, videos, case studies)
    • Develop engaging copy that inspires people to become donors and encourages them to stay with the IRC
    • Support the integration of content across email, direct mail, SMS, and other communications - particularly during major fundraising campaigns and emergencies
    • Develop and write emails (with a particular emphasis on triggered email automations), SMS text messages, and other donor-centric communications, including assets that onboard, retain, and offboard supporters
    • Be ready to engage supporters in a moment’s notice during rapid response moments and humanitarian emergencies; Support rapid response and emergency campaigns by streamlining content and project leading shared assets
    • Use data and analytics to inform content creation, campaign planning, and supporter journeys
    • Develop and implement A/B and longitudinal testing plans for content and copy
    • Support quality assurance testing to ensure program materials are perfect, including copy, tracking, landing pages, and metadata
    • Support audience management by building audiences, queries, and segmentation to optimize fundraising results
    • Be an IRC brand ambassador, ensuring copy is on-brand, effective, and highlights the dignity and resilience of the people we serve

    Qualifications:
    • Education: Bachelor’s Degree preferred
    • At least 3 years of professional experience in individual fundraising (nonprofit or digital agency/marketing experience a plus) with increasing revenue responsibility
    • Copywriting skills, specifically in mass marketing/direct response/individual fundraising, are required
    • Experience in identifying, shaping, and developing content that is effective for fundraising
    • Experience in email marketing; Experience using HTML and building emails is a plus
    • Project management experience in mid to large sized fundraising programs
    • Outstanding organizational skills in order to work across many contending priorities successfully in a fast-paced environment
    • Ability to work effectively and adaptively in a highly interdependent team

    Demonstrated Skills and Competencies:
    • Proven CRM experience is required; Salesforce experience preferred
    • Proficiency in all Microsoft Office applications
    • Experience with email marketing and automation platform; Familiarity with digital advertising and direct mail
    • Familiarity with A/B, multivariant, and long-term testing
    • Loves collaboration and brainstorming and can work well with colleagues across the organization
    • Is passionate about marketing, as well as our cause, and seeks to help transform the lives of people affected by humanitarian crises
    • Is a creative problem solver who’s able to navigate complexity and ambiguity to get to the heart of and cultivate an outstanding story

    Working Environment:
    This role is remote full-time with East Coast hours and eligible for U.S. residents only. Applicants have a home or alternate workspace from which they can effectively complete their work from during regularly scheduled hours. Some travel (once every 2-3 months) is required to meet at off-site retreats and other meetings.

    IRC is an Equal Opportunity Employer
    IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law.

    Gender Equality
    IRC is committed to narrowing the gender gap in leadership positions. We offer benefits that provide an enabling environment for women to participate in our workforce including parental leave, gender-sensitive security protocols and other supportive benefits.

    Standards of Professional Conduct
    The IRC and IRC workers must adhere to the values and principles outlined in IRC Way - Standards for Professional Conduct. These are Integrity, Equality, Service, and Accountability. In accordance with these values, the IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti Workplace Harassment, Fiscal Integrity, and Anti-Retaliation.

    COVID-19 Vaccination Requirement:
    In accordance with IRC’s duty to provide and maintain a workplace that is free of known hazards and our commitment to safeguard the health of our employees, clients, and communities, IRC requires new hires to furnish proof of vaccination against COVID-19 in order to be considered for any in-office or hybrid positions. All IRC US offices require full vaccination to attend any in-office functions (e.g., meetings, trainings).

    Commitment to Diversity and Inclusivity:
    IRC is committed to building a diverse organization and a climate of inclusivity. We strongly encourage applications from candidates who can demonstrate that they can contribute to this goal.

    Equal Opportunity Employer:
    We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

    US Benefits:
    We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days (depending on role and tenure), medical insurance starting at $145 per month, dental starting at $7 per month, and vision starting at $5 per month, FSA for healthcare, childcare, and commuter costs, a 403b retirement savings plans with up to 4.5% immediately vested matching contribution, plus a 3-7% base IRC contribution (3 year vesting), disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.

    Compensation:
    Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.
    #LI-GR1
    #LI-REMOTE

  • 1 Month Ago
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A
Customer Service Store Manager
  • Ace Cash Express
  • Brownwood, TX FULL_TIME
  • ACE Cash Express has several openings for Retail Store Managers. In this position you will have the opportunity to provide the highest level of customer service in a sales-oriented environment. Retail...
  • 12 Days Ago
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D
Customer Service Manager
  • DXP Enterprises, Inc
  • Abilene, TX FULL_TIME
  • Responsibilities of the Customer Service Manager include, but are not limited to: Profit and loss of the facility Supervision of the inside sales team Respond to customer inquiries regarding products ...
  • 2 Days Ago
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Customer Onboarding Manager
  • Tekmetric
  • San Angelo, TX FULL_TIME
  • What You’ll Do Become a Tekmetric Product Expert Provide detailed account walkthroughs and assist many new customers with implementation. Clearly communicate account setup requirements and expectation...
  • 8 Days Ago
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V
Customer Service Manager
  • Vexus Fiber
  • Abilene, TX FULL_TIME
  • Job Title: Customer Service Manager At Vexus Fiber we are In it to Win it! If you find a reward in customer service and serving your community, apply today to start your career as a Customer Service M...
  • 1 Month Ago
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Customer Service Manager
  • Vexus Fiber
  • San Angelo, TX FULL_TIME
  • Job Title: Customer Service Manager At Vexus Fiber we are In it to Win it! If you find a reward in customer service and serving your community, apply today to start your career as a Customer Service M...
  • 1 Month Ago
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0 Customer Retention Manager jobs found in Abilene, TX area

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Quality Specialist
  • CSL
  • Abilene, TX
  • Responsibilities: Mgr Center •Has overall authority for center operations production goals, monitor net yields, and impl...
  • 4/19/2024 12:00:00 AM
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M
Licensed Vocational Nurse-LVN/LPN
  • Management and Training Corporation
  • Anson, TX
  • Job Description Pay Rate: $30/hour + $2 night shift differential Bonus: $5,000 Sign-on and Retention Employment Type: Fu...
  • 4/19/2024 12:00:00 AM
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Customer Experience Associate (Work From Home)>
  • Wisetack
  • Abilene, TX
  • [Customer Service / Remote] - Anywhere in U.S. / $25 per hour / Benefits / Both PT & FT Available - As a Customer Experi...
  • 4/19/2024 12:00:00 AM
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H
Customer Service Representative - Work From Home>
  • Healthon
  • Abilene, TX
  • [Customer Support / Fully Remote] - Anywhere in U.S. / Up to $25 per hour / Both PT & FT Available - As a Customer Servi...
  • 4/19/2024 12:00:00 AM
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T
FT Customer Service Representative - Work From Home>
  • TridentCare
  • Abilene, TX
  • [Call Center / Remote] - Anywhere in U.S. / Competitive pay / Medical, dental & vision / 401k - As a Customer Service Re...
  • 4/18/2024 12:00:00 AM
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FT Work From Home - Customer Service Specialist (Web Chat only)>
  • Umate
  • Abilene, TX
  • [Customer Support / Remote] - Anywhere in U.S. / Up to $45K per year - As a Customer Service Specialist you'll: Provide ...
  • 4/18/2024 12:00:00 AM
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P
Human Resources Manager
  • Pactiv Evergreen
  • Abilene, TX
  • Overview: Pactiv Evergreen Inc. (NASDAQ: PTVE) is a leading manufacturer and distributor of fresh foodservice and food m...
  • 4/15/2024 12:00:00 AM
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L
Executive Director
  • Life Space Communities
  • Abilene, TX
  • Community: Wesley Court Address: 2617 Antilley Road Abilene, Texas 79606 Pay Range $132,600. 00-$192,225. 00+ Annual Liv...
  • 9/20/2023 12:00:00 AM
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About Abilene, Texas

Abilene is located in northeastern Taylor County. The city limits extend north into Jones County. Interstate 20 leads east 149 miles (240 km) to Fort Worth and west 148 miles (238 km) to Midland. Three U.S. highways pass through the city. US 83 runs west of the city center, leading north 24 miles (39 km) to Anson and south 55 miles (89 km) to Ballinger. US 84 runs with US 83 through the southwest part of the city but leads southeast 52 miles (84 km) to Coleman and west with I-20 40 miles (64 km) to Sweetwater. US 277 follows US 83 around the northwest side of the city and north to Anson but he...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Retention Manager jobs
$78,086 to $106,060
Abilene, Texas area prices
were up 1.2% from a year ago
View detail

What does a Customer Retention Manager do?

Customer Retention Manager in Troy, NY
Making security moreaccessible than ever before, and backed by 24/7 customer support, ADT iscommitted to providing superior customer service with a focus on speed andquality of responsiveness, helping customers feel safer and empowered.
December 08, 2019
Customer Retention Manager in Las Vegas, NV
Optimity are looking for a technically minded project manager with relevant experience within a network technology service provider, to join a busy provisioning and projects team based in the heart of Shoreditch.
January 31, 2020
Customer Retention Manager in Pittsburgh, PA
The most common pitfall for businesses around the world is that they think that if they have a great product or service, then customer retention will follow naturally.
January 15, 2020