Customer Retention Manager jobs in Albany, GA

Vyve is a leading broadband Internet provider serving largely non-urban communities in 16 states. A technology leader in the cable and broadband sectors, Vyve Broadband offers an extensive range of broadband, fiber connectivity, cable television and voice services for commercial and residential customers.

Commercial Services include high-speed Internet with speeds up to Vyve Gig, all-digital, high-definition video and fully featured digital voice.

Vyve Business Services provides optical Ethernet, PRI and hosted voice services to the business community. Together, Eagle, Vyve and Northland serve areas of Alabama, Arkansas, California, Colorado, Georgia, Idaho, Kansas, Louisiana, Nebraska, North Carolina, Oklahoma, South Carolina, Tennessee, Texas, Washington, and Wyoming.

The primary function of the Commercial Retention Representative is to increase commercial revenue by reducing commercial churn through identifying customers who should be on contract or customers who’s contracts are expiring.

These will be prioritized based on maximum ROI. It includes customer visits and out-bound calls to complete signed renewals.

This position reports directly to the Regional Sales Director. Duties and responsibilities include the following :

• Handle and identify Business Solutions opportunities for customer’s that are not on contract and have contracts that will be expiring
• Assist with customer care for Business customers to include account maintenance, account renewals, review contract status and updates
• Demonstrate full understanding of current marketing campaigns, products, offerings and have the ability to communicate them clearly to customers
• Effectively communicate product and service information, feature functionality, billing procedures, and equipment usage to each customer
• Monitor and manage past due accounts
• Attempt to retain or renew customers seeking disconnect, downgrade, or changes to service through examining the needs of customers as they pertain to Vyve products / services
• Frequent and regular communication with management team
• Manage and develop customers through Salesforce Sales Cloud

Knowledge, Skills and Abilities

• Ability to work well in a team environment to meet profit center goals / quotas
• Exhibit strong sales and customer service orientation with an inclination towards helping others and proactively handle customer concerns
• Salesforce Sales Cloud experience a plus
• Capability to stay organized, prioritize multiple tasks in a fast-paced environment and provide follow-through
• Strong attention to detail
• Demonstrate the urgency to effectively resolve customer issues and / or close a sale
• Ability to comprehend, communicate and educate customers regarding features and benefits of Vyve services
• Regularly work in an office setting with and around co-workers and computer equipment
• Operate personal vehicle on a regular basis for business

Qualifications :

Education : High School degree or equivalent required. College degree strongly preferred

Experience : Some sales or wireless experience necessary. Office experience preferred.

Required Skills : Ability to fulfill the job duties, skills and responsibilities listed above

Last updated : 2024-04-06