Customer Retention Manager jobs in Albuquerque, NM

Customer Retention Manager manages all customer retention activities. Takes initiatives in customer satisfaction via process improvement plans and efficient reporting and flow of information. Being a Customer Retention Manager maintains industry relationships and develops budgets and controls costs. Responsible for leading a team of retention members. Additionally, Customer Retention Manager requires a bachelor's degree in area of specialty. Typically reports to a head of a unit/department. The Customer Retention Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Retention Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Recruitment and Retention Manager
  • B & D Industries
  • Albuquerque, NM FULL_TIME
  • Summary
    This job requires a risk-taking, socially poised, and influential leader to manage recruitment and retention needs. This position is expected to be responsible for facilitating a process for finding and hiring the best talent in the industry. They must possess considerable skill in interviewing techniques, a good knowledge of all clerical and specialized functions in the company, a basic understanding of the company's organizational structure, extensive knowledge of personnel policy and procedure, and knowledge of federal, state, and local laws regarding employment practices. Major responsibilities will include partnering with the HR Manager on recruiting strategies, developing employee retention efforts, and organizing team-building events on a regular basis. The ability to understand, quickly react, and motivate others to adapt to the company's ever-changing environment is a critical key to success. In general, the core of this position requires a motivating team builder and organization developer.

    Responsibilities
    •    Develop and implement comprehensive recruitment strategies to attract a diverse pool of qualified candidates for various positions within the organization.
    •    Partner with leadership team to understand staffing needs, create job descriptions, and establish selection criteria.
    •    Utilize a variety of sourcing methods, including job boards, social media, networking, and employee referrals, to identify and engage potential candidates.
    •    Conduct initial screening interviews to assess candidates' skills, experience, and cultural fit.
    •    Coordinate and manage the interview process, including scheduling interviews, collecting feedback, and facilitating communication with candidates.
    •    Collaborate with the HR team to ensure a seamless onboarding experience for new hires.
    •    Design and implement retention programs and initiatives to enhance employee engagement and satisfaction.
    •    Conduct regular assessments of employee engagement and retention metrics, analyze trends, and recommend strategies for improvement.
    •    Identify opportunities for process improvements and enhancements to recruitment and retention practices.
    •    Collaborate with multiple departments to maintain current knowledge of all work environments.
    •    Participate in developing department goals, objectives, and systems.
    •    Maintain working knowledge of how to interpret and utilize Predictive Index assessments and readbacks.
    •    Create, write, and manage job postings in Applicant Stack and on social media by working with the Business Development team.
    •    Effectively utilize creative methods to source hard-to-find talent with a commitment to staying apprised of the latest technology available for recruitment and retention.
    •    Act in a manner of integrity that shows support for the company, its values, and employees, while maintaining a constant focus on meeting requirements and exceeding expectations for recruiting and retention efforts.
    •    Develop new strategies and programs to attract candidates.
    •    Train hiring managers and B&D leadership on best practices for interviews.
    •    Ability to successfully contribute to the strategic direction of the company through innovation and continuous improvement.
    •    Strict adherence to professional ethics.
    •    Ability to prioritize tasks and to delegate them when appropriate.
    •    Strong supervisory and leadership skills.
    •    Collaborate with other HR team members to conduct employee 90 Day and Annual reviews.
    •    The job requires intermediate computer proficiency and advanced critical thinking skills.
    •    Physical demands include long hours sitting, using a computer, standing, pulling/pushing, walking, lifting, and climbing.
    •    Other duties, activities, and responsibilities may vary and change as assigned.

    Education and Experience
    •    Preferred PHR or/and SHRM certification
    •    Bachelor's degree or equivalent in Human Resources, Business, Organizational Development and/or equivalent industry training
    •    Relevant work experience may substitute for the degree
  • 1 Month Ago

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Customer Service Manager
  • Aqua Techs Pools and Spas LLC
  • Albuquerque, NM FULL_TIME
  • Benefits/Perks Bonus based on performance Competitive Compensation Comfortable work environment Job Summary We are seeking an office manager to join our team. In this role, you will coordinate all adm...
  • 2 Days Ago

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Connected Customer Manager
  • Floor & Decor
  • Albuquerque, NM FULL_TIME
  • Purpose: The Connected Customer Manager position is responsible ensuring an exceptional experience for both our customers and associates. This includes maintaining inventory, front end operations, hir...
  • 13 Days Ago

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REMOTE Customer Care Manager
  • Magical Destinations Travel
  • Albuquerque, NM FULL_TIME
  • Growing your career as a Full or Part- Time Remote Customer Care Manager is an incredible opportunity to develop valuable skills.If you are strong in leadership, and persuasion and have the right dete...
  • 17 Days Ago

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Lead Board Certified Behavior Analyst- $10,000.00 Retention Bonus
  • Proud Moments ABA
  • Albuquerque, NM FULL_TIME
  • Overview Proud Moments ABA is a behavioral health organization, providing the gold standard of Applied Behavior Analysis (ABA) services for children on the autism spectrum from birth to age 21. Proud ...
  • 14 Days Ago

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Remote - Customer Service Account Manager (NC, NY, NM)
  • Allied National Services
  • Albuquerque, NM FULL_TIME
  • Allied National Services has an immediate need for a Customer Service Account Manager at our corporate office. We are looking for reliable, up-beat, assertive candidates who likes to take on significa...
  • 3 Days Ago

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0 Customer Retention Manager jobs found in Albuquerque, NM area

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10K Sign ON Bonus - Board Certified Behavior Analyst (Bcba)
  • Centria Autism
  • Albuquerque, NM
  • Centria Autism is the largest provider of Applied Behavior Analysis (ABA) for children with Autism Spectrum Disorder (AS...
  • 3/26/2024 12:00:00 AM

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HVAC Customer Service Representative
  • Johnson Controls International
  • Albuquerque, NM
  • What you will do Collaborate to assess PSA performance, adjust leading and lagging financial metrics and augment custome...
  • 3/26/2024 12:00:00 AM

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Senior Civil Engineer
  • Sargent & Lundy
  • Albuquerque, NM
  • Description: Sargent & Lundys Government Services Division provides cutting-edge engineering and consulting to the manag...
  • 3/26/2024 12:00:00 AM

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Bilingual Board Certified Behavior Analyst (Bcba) - Center Based
  • Centria Autism
  • Albuquerque, NM
  • Centria Autism is the largest provider of Applied Behavior Analysis (ABA) for children with Autism Spectrum Disorder (AS...
  • 3/26/2024 12:00:00 AM

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10K Sign ON Bonus - Board Certified Behavior Analyst (Bcba)
  • Centria Autism
  • Albuquerque, NM
  • Centria Autism is the largest provider ofApplied Behavior Analysis (ABA) for children with Autism Spectrum Disorder (ASD...
  • 3/26/2024 12:00:00 AM

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10K Sign ON Bonus - Board Certified Behavior Analyst (Bcba) Center Based
  • Centria Autism
  • Albuquerque, NM
  • Centria Autism is the largest provider ofApplied Behavior Analysis (ABA) for children with Autism Spectrum Disorder (ASD...
  • 3/26/2024 12:00:00 AM

C
Board Certified Behavior Analyst (Bcba) - Center Based
  • Centria Autism
  • Albuquerque, NM
  • Centria Autism is the largest provider ofApplied Behavior Analysis (ABA) for children with Autism Spectrum Disorder (ASD...
  • 3/26/2024 12:00:00 AM

U
Customer Service Advisor
  • University of New Mexico
  • Albuquerque, NM
  • Student Advanced Level Requisition ID req28887 Working Title Customer Service Advisor Pay $16.00 Hourly Campus Main - Al...
  • 3/24/2024 12:00:00 AM

According to the United States Census Bureau, Albuquerque has a total area of 189.5 square miles (490.9 km2), of which 187.7 square miles (486.2 km2) is land and 1.8 square miles (4.7 km2), or 0.96%, is water. Albuquerque lies within the northern, upper edges of the Chihuahuan Desert ecoregion, based on long-term patterns of climate, associations of plants and wildlife, and landforms, including drainage patterns. Located in central New Mexico, the city also has noticeable influences from the adjacent Colorado Plateau semi-desert, Arizona-New Mexico Mountains, and Southwest plateaus and plains ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Retention Manager jobs
$81,927 to $111,277
Albuquerque, New Mexico area prices
were up 2.5% from a year ago

Customer Retention Manager in Troy, NY
Making security moreaccessible than ever before, and backed by 24/7 customer support, ADT iscommitted to providing superior customer service with a focus on speed andquality of responsiveness, helping customers feel safer and empowered.
December 08, 2019
Customer Retention Manager in Las Vegas, NV
Optimity are looking for a technically minded project manager with relevant experience within a network technology service provider, to join a busy provisioning and projects team based in the heart of Shoreditch.
January 31, 2020
Customer Retention Manager in Pittsburgh, PA
The most common pitfall for businesses around the world is that they think that if they have a great product or service, then customer retention will follow naturally.
January 15, 2020