Customer Retention Manager jobs in Alexandria, LA
Customer Retention Manager manages all customer retention activities. Takes initiatives in customer satisfaction via process improvement plans and efficient reporting and flow of information. Being a Customer Retention Manager maintains industry relationships and develops budgets and controls costs. Responsible for leading a team of retention members. Additionally, Customer Retention Manager requires a bachelor's degree in area of specialty. Typically reports to a head of a unit/department. The Customer Retention Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Retention Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Recently Added Customer Retention Manager jobs
Customer Accounts Manager
- Talent Acquisition/Human Resources, The Aaron's Family of Companies
-
Natchitoches, LA
FULL_TIME
- Average Annual Total Compensation $29,640 This is a non-exempt role, paid an hourly wage. The average pay reflected includes base wages for average hours scheduled and average incentive compensation for this role over a twelve month time period. All average pay/compensation amounts are estimates and are not guarantees of any specific hourly wage or incentive compensation amount, nor of future performance. Aaron’s Customer Account Managers drive the success of our stores by leading the customer accounts department with the primary goal of achieving company standards for collections and lease renewals. As a Customer Account Manager, you will strategically influence team performance to help our customers achieve their goals of ownership and assume a wide variety of job functions at the direction of the General Manager.Skills for Success Customer Account Managers can connect and relate well to people, demonstrate empathy, listen attentively, and successfully navigate difficult conversations. Strong leadership, multi-tasking, organizational, and negotiation/persuasion skills are essential. Like all Aaron’s team members, Customer Account Managers share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life. The Work Attainment and upkeep of customers’ accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments Assist General Manager with operational functions which include account recommendations, payment frequency and payment history to monitor accuracy Second up to the General Manager Build authentic customer relationships to support customers in their ownership goals and drive sales Manage the collections process by counseling customers to gain timely lease/merchandise renewals Review and close lease agreements, which includes confirming customer identification, collecting money and obtain customer signatures on lease agreements Contact customers who have not renewed merchandise agreements Maintain customers contact over the phone and through home visits Update customers information and maintain accuracy Manage entire accounts staff to achieve daily, weekly and monthly accounts department goals Clean and certify merchandise in the cleaning station for all merchandise personally returned Complete and maintain weekly vehicle maintenance sheet and route sheets daily Load, secure and protect product in company vehicle Safely operate company vehicle Assist the Sales Team as needed Any other reasonable duties requested by management Requirements United States at least 21 years old with a valid state Driver’s License and compliance with the Company’s Driver Qualification Policy; including satisfactory MVR (driving record). Canada at least the age of 18. Must meet DOT requirements to obtain certification in required states (United States) Ability to work schedule of hours varying from 8 am to 9 pm Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly Two years of college or two years of previous management experience preferred High School diploma or equivalent preferred Excellent interpersonal and communication skills High energy with the ability to effectively perform all functions of the store and multitasking effectively Proper telephone etiquette Uphold the Aaron’s Brand and protect company assets Maintain a professional appearance Proficient computer skills
- 1 Month Ago
Assistant Manager, Customer Service & Customer Field Services
- City of Alexandria, LA
-
Alexandria, LA
FULL_TIME
- The purpose of this classification is to develop, monitor and review internal control procedures and to assist in managing, overseeing, and directing the daily operations of the customer service and c...
- 22 Days Ago
Central Louisiana - flexible schedule - outpatient - $125k retention bonus
- Curare Physician Recruiting
-
Alexandria, LA
FULL_TIME
- Central Louisiana organization seeks a Family Medicine provider to join an established and outstanding program. This is the area's preferred multi-specialty medical group and employs over 700 physicia...
- 20 Days Ago
Assistant Manager, Customer Operations - Alexandria Commons
- Old Navy
-
Alexandria, LA
FULL_TIME
- About the RoleIn this role, you will set the tone for the store team and help bring our brand to life for our customers and employees. Your leadership role is critical in supporting the execution of t...
- 14 Days Ago
Customer Advocate
- Community Choice Financial Family of Brands
-
Alexandria, LA
FULL_TIME
- Who We Are To continue providing even more financial solutions and rewarding career opportunities to support the communities where we live and work, the TMX Finance Family of Companies is now part of ...
- 13 Days Ago
Customer Service
- Allstar Recovery, LLC
-
Natchez, MS
FULL_TIME
- Customer Service Effectively manage incoming calls from clients and debtors Identify and assess clients’ needs to achieve satisfaction Complete computer updates and records Provide accurate, valid and...
- Just Posted
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0 Customer Retention Manager jobs found in Alexandria, LA area
Armed Security Officer - ST Frances Cabrini Hospital
- Christus Health
-
Alexandria, LA
- Description Summary: Uniformed position at all times. Armed Security Officer’s duties include being a visible deterrent ...
- 4/18/2024 12:00:00 AM
Regional Radiation Safety Officer - ST Frances Cabrini Hospital
- Christus Health
-
Alexandria, LA
- Description Summary: The Regional Radiation Safety Officer establishes and maintains current management processes to ens...
- 4/18/2024 12:00:00 AM
Retail Key Holder Part-Time
- Office Depot
-
Alexandria, LA
- Job Description At Office Depot Inc., the Service Advisor - Key Carrier (KC) is a part-time role providing "total soluti...
- 4/18/2024 12:00:00 AM
Director of Institutional Research and Effectiveness
- Louisiana State University
-
Alexandria, LA
- About Us: Louisiana State University of Alexandria is a publicly supported institution that provides undergraduate level...
- 4/17/2024 12:00:00 AM
Automotive Service Manager
- Bridgestone America, Inc.
-
Pineville, LA
- **Automotive Service Manager** Employee: Regular : Full time Location: Pineville , LA Team: Retail : 2021_30193 Zip Code...
- 4/17/2024 12:00:00 AM
Security Officer Armed
- Christus Health
-
Alexandria, LA
- Description Summary: Uniformed position at all times. Armed Security Officer’s duties include being a visible deterrent ...
- 4/15/2024 12:00:00 AM
Travel Nurse RN - Case Management - $1,736 per week
- Hiring Now!
-
Alexandria, LA
- Trustaff is seeking a travel nurse RN Case Management for a travel nursing job in Alexandria, Louisiana. Job Description...
- 4/15/2024 12:00:00 AM
About Alexandria, Louisiana
Alexandria is the ninth-largest city in the state of Louisiana and is the parish seat of Rapides Parish, Louisiana, United States. It lies on the south bank of the Red River in almost the exact geographic center of the state. It is the principal city of the Alexandria metropolitan area (population 153,922) which encompasses all of Rapides and Grant parishes. Its neighboring city is Pineville. In 2010, the population was 47,723, an increase of 3 percent from the 2000 census....
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Retention Manager jobs
$76,513 to $103,924
Alexandria, Louisiana area prices
were up 1.2% from a year ago
were up 1.2% from a year ago
What does a Customer Retention Manager do?
Customer Retention Manager in Troy, NY
Making security moreaccessible than ever before, and backed by 24/7 customer support, ADT iscommitted to providing superior customer service with a focus on speed andquality of responsiveness, helping customers feel safer and empowered.
December 08, 2019
Customer Retention Manager in Las Vegas, NV
Optimity are looking for a technically minded project manager with relevant experience within a network technology service provider, to join a busy provisioning and projects team based in the heart of Shoreditch.
January 31, 2020
Customer Retention Manager in Pittsburgh, PA
The most common pitfall for businesses around the world is that they think that if they have a great product or service, then customer retention will follow naturally.
January 15, 2020