Customer Retention Manager jobs in Allentown, PA

Customer Retention Manager manages all customer retention activities. Takes initiatives in customer satisfaction via process improvement plans and efficient reporting and flow of information. Being a Customer Retention Manager maintains industry relationships and develops budgets and controls costs. Responsible for leading a team of retention members. Additionally, Customer Retention Manager requires a bachelor's degree in area of specialty. Typically reports to a head of a unit/department. The Customer Retention Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Retention Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Virtual Assistant
  • Quality Customer Care
  • Allentown, PA FULL_TIME
  • Customer Quality Care is in need of Virtual Assistants that can market and advertise for vacation packages while managing customer queries. You will also be asked to process Itineraries, modifications, and escalate complaints across a number of communication channels. Friendly approach to clients advising on their needs and request.

    Responsibilities

    • Maintaining a positive, empathetic and professional attitude toward customers at all times.
    • Responding promptly to customer inquiries.
    • Communicating with customers through various channels.
    • Acknowledging and resolving customer issues with Vendor/Suppliers
    • Knowing our products inside and out so that you can answer questions.
    • Keeping records of customer interactions, transactions, comments and complaints.
    • Communicating and coordinating with colleagues as necessary.
    • Providing feedback on the efficiency of the customer service process.
    • Managing a team of junior customer service representatives.
    • Ensure customer satisfaction and provide professional customer support.

    Qualifications

    • Comfortable using computers.
    • Experience working with customer support.
    • Knowledge of Social Media Platforms
    • Hospitality is a PLUS
    • Spanish Speaking PLUS
    • High Speed Internet
    • Computer/Tablet/Smart Phone

    Industry

    • Marketing and Advertising
    • Customer Service
    • Leisure, Travel & Tourism

    Employment Type

    • Part-time
    • Full-time

  • Just Posted

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Supervisor
  • Oakland Manager LLC
  • Bethlehem, PA FULL_TIME
  • Summary The Retail Supervisor is responsible for creating and ensuring an exceptional customer experience for our customers. This role ensures all sales are compliant with state regulations, and that ...
  • 9 Days Ago

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PT Patient Care Advocate
  • Oakland Manager LLC
  • Bethlehem, PA FULL_TIME
  • We are excited to invite candidates to apply to our Bloc Dispensary in Bethlehem, PA! Our Team is seeking ambitious positive individuals who are like-minded in their commitment to cannabis, understand...
  • 9 Days Ago

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Patient Care Advocate
  • Oakland Manager LLC dba Justice Grown
  • Bethlehem, PA FULL_TIME
  • The Patient Care Advocate (PCA) is responsible for creating an exceptional customer experience for our medical dispensary patients. This role ensures all sales are compliant with state regulations, th...
  • 24 Days Ago

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Service & Retention Specialist
  • PPL Center & Lehigh Valley Phantoms
  • Allentown, PA FULL_TIME
  • SUMMARY:The Service & Retention Specialist is responsible for supporting the day-to-day operations of the Lehigh Valley Phantoms Premier Members, Membership events and benefits, as well as overall eff...
  • 27 Days Ago

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Information Technology - Document Retention Intern
  • First Hope Bank
  • Blairstown, NJ INTERN
  • The IT – Documents Retention Intern plays a pivotal role in supporting various departments within the bank. They gain hands-on experience while contributing to the bank's success through research, pro...
  • 11 Days Ago

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0 Customer Retention Manager jobs found in Allentown, PA area

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Customer Service Representative
  • The J.G. Wentworth Company
  • King of Prussia, PA
  • Job Description Job Description Customer Service Representative Location: Chesterbrook, PA- Hybrid work schedule JG Went...
  • 3/28/2024 12:00:00 AM

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NetSuite Systems Analyst
  • Veritas Medical Solutions
  • Harleysville, PA
  • COMPANY DESCRIPTION Are you looking to make a difference and be part of a solution for cancer patients all over the worl...
  • 3/28/2024 12:00:00 AM

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Patient Care Coordinator
  • option companion care
  • Lansdale, PA
  • Job Description Job Description Job Summary We are seeking a Patient Care Coordinator to join our team. In this role, yo...
  • 3/27/2024 12:00:00 AM

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Account Specialist Customer Care (Sun-Thursday: day shift) Hazleton, PA, United States
  • Highwood USA
  • Hazleton, PA
  • **Account Specialist Customer Care (Sun-Thursday: day shift)** Hazleton, PA, United States Full Time **Position Summary:...
  • 3/26/2024 12:00:00 AM

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Patient Care Coordinator ( Homecare) Bi-lingual
  • All American Home Care LLC
  • Allentown, PA
  • All American Home Care LLC is an EEO employer - M/F/Vets/Disabled JOB SUMMARY: •Providing coordinated care to patients b...
  • 3/25/2024 12:00:00 AM

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Health and Nursing Services Supervisor
  • Carbon Lehigh Intermediate Unit 21
  • Schnecksville, PA
  • Health and Nursing Services Supervisor JobID: 855 + Position Type: SUPERVISOR/ HEALTH AND NURSING SERVICES SUPERVISOR + ...
  • 3/25/2024 12:00:00 AM

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Customer Service Representative
  • Infinia Search Inc
  • Chesterbrook, PA
  • Job Description Job Description Customer Service Specialist – Chesterbrook, PA. We’re actively seeking a high-energy, Cu...
  • 3/25/2024 12:00:00 AM

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Client Partner (Healthcare Domain)
  • Genzeon
  • Exton, PA
  • Genzeon has an exciting role of Client Partner on remote basis and happy to discuss about this opportunity (details belo...
  • 3/25/2024 12:00:00 AM

Allentown (Pennsylvania Dutch: Allenschteddel) is a city located in Lehigh County, Pennsylvania, United States. It is Pennsylvania's third most populous city and the 231st largest city in the United States. As of the 2010 census, the city had a total population of 118,032 and is currently the fastest growing city in all of Pennsylvania. It is the largest city in the metropolitan area known as the Lehigh Valley, which had a population of 821,623 residents as of 2010[update]. Allentown constitutes a portion of the New York City Combined Statistical Area and is the county seat of Lehigh County. ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Retention Manager jobs
$87,814 to $119,273
Allentown, Pennsylvania area prices
were up 1.5% from a year ago

Customer Retention Manager in Troy, NY
Making security moreaccessible than ever before, and backed by 24/7 customer support, ADT iscommitted to providing superior customer service with a focus on speed andquality of responsiveness, helping customers feel safer and empowered.
December 08, 2019
Customer Retention Manager in Las Vegas, NV
Optimity are looking for a technically minded project manager with relevant experience within a network technology service provider, to join a busy provisioning and projects team based in the heart of Shoreditch.
January 31, 2020
Customer Retention Manager in Pittsburgh, PA
The most common pitfall for businesses around the world is that they think that if they have a great product or service, then customer retention will follow naturally.
January 15, 2020