Customer Retention Manager jobs in Amarillo, TX

Cenikor's Value Proposition - What's In It for You?:

• PURPOSE in your work - service to others, giving back to your community, helping to save lives, being fulfilled at work.
• COMPETITIVE PAY, BENEFITS, PAID TIME OFF, $2k - $4k TUITION REIMBURSEMENT, up to 10% 401K and BONUSES - we hire and reward high performers.
• STABILITY and GROWTH - more than 55 years in business - our strong financial processes support our drive to serve more people and ensure stability for our team members.
• CONTINUOUS LEARNING and PROFESSIONAL DEVELOPMENT - we are committed to developing our leaders in their desired career path and promoting from within. We have Cenikor Career Pathways Program that you can join after 90 days of employment. We also have an annual leadership development program with assigned mentors to help you achieve your professional goals.
• The work we do isn't easy. If you like to work hard, to serve others and to have FUN with your team while achieving goals, Cenikor will be the right place for you!

Full Time and Part Time position are eligible for retention bonus.

SCHEDULE: Multiple Shifts

ESSENTIAL FUNCTIONS:

1. Provide health services and professional nursing care for clients, including routine treatment per procedure or as prescribed. Coordinate client care with nurse manager and/or physician supervision.
2. Maintain processes with insurance department to ensure quality length of stay and maximize revenue.
3. Receive, update and pass on shift report per standards and timeframes as required.
4. Assist with obtaining medical history information from clients and family members at time of admission.
5. Administer prescribed medications and treatments in accordance with approved nursing techniques and monitor for compliance.
6. Act as charge nurse in absence of RN or Interim RN Manager, including handling client and facility issues and communicating with appropriate management/physician as necessary.
7. Provide information to clients regarding medication, nutrition, STD's and hygiene in an individual or group setting.
8. Oversee routine laboratory work, such as urinalysis, blood draw as required and maintain accurate records of specimens.
9. Observe clients, record significant conditions and reactions, and notifies physician, nursing supervisor, and facility director of issues as appropriate. Monitor vital signs upon admission, during treatment and upon discharge.
10. Document and upload medications, physician's orders, treatment plans, and nursing assessments, and progress notes to Welligent and CMBHS.
11. Document alternative group notes in Welligent.
12. Maintain patient records by obtaining, recording, and updating personal and financial information utilizing appropriate computer software for reporting and appropriate billing and authorization purposes.
13. Develop medical components of treatment plan and completes nursing assessments. Track infections, STD's and positive VDRL, HIV, verifying or referring for treatment. Administer specified medication, and notes time and amount on patients' charts. Attend staff meetings on clients' progress.
14. Administer CPR in emergency situations.
15. Answer phones in nurse station as needed, taking messages and transferring calls as necessary.
16. Adhere strictly to HIPAA regulations in regards to client confidentiality. Maintain strict confidentiality on all Foundation matters and refer questionable issues to your supervisor.
17. Responsible for knowing 3rd party payor process related to verification, authorization and reauthorization as well as client responsibility and collections. Work with insurance billing department to actively manager 3rd party payor clients to ensure quality care and fiscal responsibility.
18. Work in conjunction with all facility staff to facilitate a safe environment for client recovery.
19. Uphold the core principles of Cenikor's culture and help create a positive working environment for all team members.
20. Perform additional duties as assigned and consistent with the non-exempt functions as defined in this job description.

QUALIFICATIONS FOR THE POSITION:

Skills, Knowledge and Abilities:

• Knowledge of pharmacology as it relates to individuals with substance abuse and mental health disorders.
• Experienced in providing medical care to a diverse population.
• Excellent assessment and communication skills.
• Possesses good time management skills needed to meet aggressive deadlines and prioritize multiple tasks.
• Patience, perseverance, and resilience in a challenging environment. ? Excellent documentation skills.
• Ability to consistently uphold the Core Principles of Cenikor's Culture:
  • Demonstrate mission of service to our clients o Positive, respectful communication with both staff and clients
  • Demonstrate self-motivation and perseverance to achieve goals
  • Role model appropriate, professional behaviors including appropriate client boundaries
  • Work effectively as part of a team, helping to set up others for success

Education:

• High School Diploma or GED required
• Graduate of an accredited practical nursing program required

Experience:

• Minimum of one (1) year nursing experience required
• Experience providing care for individuals with alcohol and substance abuse, mental health and chemical dependency treatment preferred
• Experience with CMBHS or other electronic health record system preferred

Licensure Required:

• Current LVN licensure required
• Current certification in CPR and First Aid required

IMPORTANT NOTES:
Drug Free Workplace
Equal Opportunity Employer