Customer Retention Manager jobs in Appleton, WI

Internal/External

External

Position Title

Retention Specialist

TTC Title and Code

Retention Specialist AE107

FTE

100%

Position Information

Total Rewards

Department

School of Health Sciences and Wellness

Department Description

The School of Health Sciences and Wellness has 1200 students and offers 8 undergraduate majors, 8 graduate degree programs, and several certificate programs. Visit www.uwsp.edu/health/ for more information about the School of Health Sciences and Wellness (SHSW).

University Description

Through the discovery and dissemination of knowledge, UW-Stevens Point stimulates intellectual growth, provides a liberal education, and prepares students for a diverse sustainable world. The university is committed to creating a safe, inclusive learning community for all faculty and staff from a variety of backgrounds. Visit https://www.uwsp.edu/join-uw-stevens-point/ for more information about UW-Stevens Point.

The Retention Specialist is responsible for the management of School retention efforts, enrollment management, and academic advising, and is a SHSW liaison with UWSP Admissions and is responsible for management and coordination of healthcare and wellness program recruitment.

On a day-to-day basis, the Retention Specialist is responsible for managing collaborative initiatives that impact outreach and recruitment, retention, and student success. The work of this individual is highly complex and ever-changing to best meet the needs of students in various academic programs. The Retention Specialist collaborates and connects with college and campus constituents and external constituents to leverage program efforts and School initiatives. The Retention Specialist serves as the primary academic adviser to a select group of students and provides advising support when needed for students across the entire School.

Shift: Monday-Friday, 7:45am-4:30pm. Sometimes varied and evening hours may be required to meet the needs of students and recruitment events.

Required Qualifications

• Master's degree
• Professional work experience in advising, career services, admissions, and/or student services in a school, college, or university setting or equivalent skills and experience
• Demonstrated effective written and verbal communication skills

Preferred Qualifications

• Demonstrated effectiveness encouraging and motivating students with a strong commitment to student success
• Excellent interpersonal skills and ability to work collaboratively in a team environment
• Attentive to detail and strong record-keeping and data management skills
• Demonstrated use of technology

The University of Wisconsin-Stevens Point is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with a disability. UW-Stevens Point's mission is, "Through the discovery, dissemination and application of knowledge, UW-Stevens Point fosters intellectual growth, provides a broad-based education, models community engagement and prepares students for success in a diverse and sustainable world."

Individuals with disabilities who need a reasonable accommodation during the application or interview process should contact Human Resources and Affirmative Action at 715-346-2606 or hr@uwsp.edu.

The safety and success of students, faculty, and staff at the University of Wisconsin-Stevens Point is paramount. The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act requires the distribution of an annual security report to all current and prospective students, faculty, and staff. You may obtain the complete report at https://www3.uwsp.edu/protsv/Pages/Clery.aspx

The University of Wisconsin-Stevens Point will not reveal the identities of applicants who request confidentiality in writing, except the identity of the successful candidate will be released. See Wis. Stat. sec. 19.36(7).

An offer of employment will require a criminal background check and authorization to work within the United States as required by the Immigration Reform and Control Act of 1986.

• PTO offering prorated based on start date and hours worked.

How To Apply

This position and instructions on how to apply are located on our website. Please be sure to complete all required fields and include all required documents before submitting your application. To return to a draft application, click on the My Activities link at the top of the screen after logging in. Once you click on Submit Application, you will not be able to edit or attach any application materials. After submitting the application, you will receive an Application Confirmation email from the application system. Refer to the How To Apply document for more information.

Anticipated Appointment Date

June 2024

Terms of Employment

Position Contact

Human Resources Contact