Customer Retention Manager jobs in Biloxi, MS

The Blake by QSL Management

The Blake at Biloxi is a resort-style senior living community. We are part of QSL Management which is a fast-growing senior living company with ample opportunities for advancement. Our mission is to provide seniors luxurious and comfortable homes with resort-style hospitality promoting wellness, security, longevity, family, joy, and self-worth. We believe in fostering an environment in which our team members can grow and thrive, and we look for leaders who exemplify our core values of Excellence, Compassion, Respect, Leadership, Integrity, Safety & Joy.

We have an immediate need for a Director of Recruitment & Retention at The Blake at Biloxi.

We offer a competitive hourly wage and an excellent benefits package. Plus we have a great work environment where you can make a difference in the lives of older adults. If this sounds like the opportunity that you've been looking for, apply for this position today!

Primary Responsibilities

Recruitment and Selection: Director of Recruitment & Retention

• Handles full lifecycle recruiting for open positions below Director level positions.
• Champion of Applicant Tracking and Onboarding systems and supports the community in the full use of this technology. The following platforms are included: OnShift, Relias, Efficient Apply and Efficient Hire.
• Establishes relationships with local colleges and various institutions to assist in developing a pipeline of viable candidates.
• Participates in job fairs or conducts them to drive brand recognition in the community and become an employer of choice in the senior living community.
• Conducts the initial phone and/or in-person interviews with prospective candidates.
• Facilitates new hire orientation program and supports training initiatives.
• Ensures company values and mission is included in all recruiting endeavors. Utilizes the QSLM hiring and onboarding policy and procedure to facilitate a successful and positive experience for new team members.

Retention: Director of Recruitment & Retention

• Supports the onboarding process for all new front-line hires to further drive our brand and culture adoption.
• Ensures culture initiatives are followed and maintained such as, welcome gift to new team members, interest sheets for new hires, acknowledge and recognize milestones within the life of the team member; and leads in team member recognition and awards programs, such as "team member of the month", "bright ideas", assisted living appreciation week, nursing appreciation week, etc.
• Initiates and conducts new hire check-in's to ensure all questions have been answered, training has occurred, and adoption of culture is taking place. Prepare weekly reports for community leadership on progress and any opportunities as required by company policy and/or the Executive Director.

Culture: Director of Recruitment & Retention

• Implements corporate initiatives related to awards, recognition and "bright idea" initiatives.
• Recommends community-based initiatives to drive local team member engagement.
• Utilizes the QSLM monthly all-staff training calendar to create agendas and activities for the monthly all-staff training meetings.

Supportive Services: Director of Recruitment & Retention

• Models professionalism, compassion and courtesy at all times
• Assists in the dining room as requested by the Executive Director.
• Supports and participates in team marketing.
• Assists during open house events.

Regulation and Policy Compliance: Director of Recruitment & Retention

• Complies with all QSLM/The Blake policies and procedures.
• Maintains Federal, State, County and City regulations.

Education/Experience/License/Certification

• Must have a caring heart, willing to serve other
• Excellent oral and written communication and language skills to enable them to perform their duties
• Must have and maintain a high level of confidentiality, and interact effectively with community personnel
• Must demonstrate skills and values that naturally support recruiting and team member engagement strategies
• Requires a strong working knowledge and skills related to software programs, such as Excel and Microsoft Word, as well as additional applicant tracking software programs
• A high school diploma or GED is required, as well as experience in the health care industry
• Experience in hospitality or the senior living industry is also highly preferred.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

If this sounds like an opportunity for you, we would love to meet you! Please apply today using our mobile friendly application process.