Customer Retention Manager jobs in Birmingham, AL

Who We Are:

Collegiate Admission & Retention Solutions (CARS) helps Colleges and Universities improve student outcomes and enhance administrative efficiency. We accomplish this through people, process and technology solutions that improve student retention, optimize enrollment yield and reduce costs through centralization and technology leverage.

We are a team of dedicated people working exclusively in the higher education community, and our senior management team has well over one-hundred years of combined experience in college administration, management and compliance.

What is a Student Success Coach?:

Our Coaches reach out proactively to 100% of our client students via phone to determine educational objectives, solve issues and determine student specific risk factors. Student concerns are then addressed one-on-one and worked with throughout the term. The coaches also support students through incoming contact, phone, email and text.

Student Success Coaches will be responsible for facilitating the successful transition of new students from the admissions process into their initial school term and thereafter. This position will also identify student risk indicators as students are entering and continuing their program of study with our client schools.

Additional responsibilities will include:

- respond rapidly and properly to student inquiries and concerns utilizing voice and electronic communication;

- follow-up with students in a timely manner until issues are resolved;

- maintain student information as dictated by the client college in their student data system;

- be proactive when assisting students and offer suggestions and solutions to any issues or concerns they may express;

- touch base with students that are not active in their classes or have other risk factors to prevent withdrawals;

- serve as liaison between students and client school departments;

- be proficient in all aspects of using the RSVP software;

- be cross-trained in other departments to assist with qualification and financial aid questions and verification

Our Retention Team:

We are currently recruiting several Student Success Coaches to join our growing team in our Retention department.

Coaches must be comfortable spending the majority of the day on the phone, retaining and reiterating specific product knowledge, and learning specific systems for various departments. Candidates must possess excellent verbal and written communication skills with a friendly attitude, attention to detail and a willingness to work as part of a team.

College degree is preferred and background check is required.

Full time positions are available. ALL candidates must have night time and weekend availability. Candidates should be motivated and have reliable transportation.

We are a 7-day a week operation and all candidates must be able to work 2 nights a week as well as 2 weekends (Saturday & Sunday) a month.

Starting pay: $16.00/hr

The Student Success Coach will be trained in the company's Lead Qualification, Placement Verification, and Financial Aid departments to have a complete understanding of the student's educational cycle.

We are currently offering a signing bonus! For any applicant that is hired and completes 60 days of employment, a $200 signing bonus will be offered. This is an in-office position.

Job Type: Full-time

Pay: From $16.00 per hour

Benefits:

• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Night shift
• Weekends as needed

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: In person