Customer Retention Manager jobs in Boulder, CO

DEPARTMENT: Student Services

REPORTS TO: Associate Dean of Enrollment Services

SUPERVISES: N/A

FLSA: Exempt X Non-Exempt

TRAVEL: Travel is required

SALARY: $35,000.00 - $45,000.00 (Salary is commensurate with education and experience)

Excellent benefit package including retirement and health insurance is available.

SICK LEAVE: __10 hours/month ANNUAL LEAVE: _15 hours/month__

COLLEGE-WIDE __X___CAMPUS: _X _RANGELY _ ___CRAIG

ABOUT COLORADO NORTHWESTERN COMMUNITY COLLEGE:
Colorado Northwestern Community College (CNCC) fosters educational excellence and student
success, prepares students for local and global citizenship, anticipates and responds to the needs of
surrounding communities, and contributes to evolving regional economic development. CNCC is a
small, rural community college located in Northwest Colorado with campuses located in Rangely, CO
and Craig, CO. CNCC offers an exceptional experience to employees with outdoor activities, wildlife,
and small rural communities.

The College has various unique programs including Aviation Technology (Flight), Aviation
Maintenance Technology, National Park Service Academy and the Paleontology Plan of Study. We also
offer great opportunities for our students in Nursing, Dental Hygiene, Emergency Medical Services and
Automotive Technology. The college provides AA, AS, AAS, and certificate programs so students have
excellent choices in their degree plans.

GENERAL SUMMARY:
Purpose of the position is to coordinate an effective advising process for Colorado Northwestern
Community College. Incumbent will facilitate an approach to advising that is both broadly collaborative
(with faculty, student success committee, and within learning support activities) and that ensures the
quality and consistency of advising in alignment with the mission, vision, and strategic goals of the
college. This position will coordinate support options available to students and career information into
the advising and transfer process, to develop and implement proactive measures that enhance the
likelihood that students will meet their educational goals. This position serves as a vital component of
the CNCC student success effort and takes a proactive approach to coordinating and enhancing the
effectiveness of the advising program, alert processes and student support resources. This position
would be responsible for advising and retention with the goal of improving current retention, graduation
rates, and overall student satisfaction.

PRIMARY DUTIES:
Effective implementation of CNCC Advising and Student Support Efforts:

1. Coordinate all aspects of the advising process
2. Contribute to the development and improvement of the advising and student support processes.

3. Assign students to faculty advisors.
4. Carry an advising load.
5. Maintain current knowledge of curricular requirements and state transfer policies (60 60,

Pathways, Degrees with designation etc.); develop a thorough understanding of CNCC degree,
graduation and other policies as they impact student success.

6. Facilitate student transition to workforce or other institutions of higher learning.
7. Assist in the design and implementation of the pre-registration and orientation programs and

services as they relate to student advising.
8. Serve on the Student Success Committee, Campus Assessment Resource & Evaluation (CARE)

Team, and other committees as needed.
9. Serve as an app administrator for EAB Navigate
10. Manage grade check process, early alerts and progress reports
11. Assist with managing and organizing the college and career fair
12. Attend system meetings and functional groups that pertained to advising and retention.
13. Coordinate the communication for each semester start, add/ drop and withdraw days to all on-

campus and CCC Online students.
14. Other duties as assigned

1. Education and Training: Bachelor’s Degree
2. Prior Related Experience: Previous Advising and Retention and/or CCCS experience
3. Licensure/Certification: Valid driver’s license and the ability to travel
4. Equipment/Software Skills: Computer proficiency including knowledge of the Microsoft

Office Suite
5. Other Qualifications:

• Knowledge of academic environments

• Ability to maintain confidentiality
• Attention to detail
• Willingness to develop new skills as needed
• Strong professional communication, interpersonal, and organizational skills
• Excellent customer services skills
  

PREFERRED QUALIFICATIONS:

• Education and Training: Master’s Degree
• Equipment/Software Skills: Previous BANNER, DegreeWorks and/or Navigate software

experience

APPLICATION INSTRUCTIONS:

All interested and qualified applicants are asked to submit a cover letter, resume and three letters of
recommendation, along with a completed Colorado Northwestern Community College application for
exempt employment to the Department of Human Resources.

Colorado Northwestern Community College is an Equal Opportunity Employer

Colorado Northwestern Community College prohibits all forms of discrimination and harassment
including those that violate federal and state law, or the State Board for Community Colleges and
Occupational Education Board Policies 3-120 and 4-120.

The College does not discriminate on the basis of sex/gender, race, color, age, creed, national or ethnic
origin, physical or mental disability, veteran status, pregnancy status, religion, genetic information,
gender identity, or sexual orientation in its employment practices or educational programs and
activities. Colorado Northwestern Community College will take appropriate steps to ensure that the lack
of English language skills will not be a barrier to admission and participation in vocational education
programs.

The College has designated Jennifer Rea, Associate Dean of Students and Campus Life, as its Title
IX/EO Coordinator and Brett Caskey, Vice President of Student Services as its ADA/Section 504/Title
II with the responsibility to coordinate its civil rights compliance activities and grievance procedures. If
you have any questions regarding Title IX/EO please contact Jennifer Rea, at (970) 675-3229 or
jennifer.rea@cncc.edu and for questions regarding ADA/Section 504/Title II please contact Brett
Caskey at 970-675-3213 or brett.caskey@cncc.edu. Reasonable accommodations are available. To
request a reasonable accommodation, please contact Angela Miller, Human Resource Manager, at
970.675.3253 or angela.miller@cncc.edu.

You may also contact the Office for Civil Rights, U.S. Department of Education, Region VIII, Federal
Office Building, 1244 North Speer Boulevard, Suite 310, Denver, CO 80204, telephone (303) 844-3417.

Title IX/EO Coordinator
Name: Jennifer Rea
Address: 500 Kennedy Drive, Rangely, CO 81648
Phone: 970.675.3229

Deputy Title IX Coordinator
Name: Angela Miller
Address: 500 Kennedy Drive Rangely, CO 81648
Phone: 970.675.3235

Deputy EO Coordinator
Name: Angela Miller
Address: 500 Kennedy Drive Rangely, CO 81648
Phone: 970.675.3235

ADA/Section 504/Title II Coordinator
Name: Brett Caskey
Address: 500 Jennedy Drive Rangely, CO 81648
Phone: 970.675.3213