Customer Retention Manager jobs in Chattanooga, TN

Based in Columbia, CWS is a leading provider of waste management services throughout the Midlands of South Carolina, Georgia, and Tennessee.

We are looking for an Outside Retention Sales Manager to manage the Chattanooga, TN & Dalton, GA areas and offer a Competitive Base Salary Monthly Car/Cell Phone Allowance Monthly Commissions. Our Outside Sales Rep can earn up to $65k per year and up.

We are committed to providing superior customer service with our emphasis on integrity, reliability and cleanliness. Being the best means we invest in our community, our customers, and our employees by providing access to state-of-the art systems, processes, and the best leadership in the business. We’re bringing the same level of commitment as our company grows and services more businesses in our state. We’re seeking an exceptional sales professional that will help deliver satisfaction to our clients throughout the area. If you are passionate about helping others, seeking a challenging and interesting employment opportunity, CWS may be a perfect fit for you and your goals!

POSITION SUMMARY:

Responsible for retaining and selling to existing Capital Waste Service clients within assigned territory to extend business partnerships, increase customer loyalty, retain customers, and increase profitable revenue. Responsible for achieving budgeted sales and retention goals for accounts as assigned.

MINIMUM REQUIREMENTS:

Education: High School Diploma, GED, and/or equivalent work experience. An Associate’s Degree in Business Administration or Sales and Marketing is preferred.

Years of Experience: At least 3 years of related experience. A minimum of 2 years of experience in Solid Waste and/or a service-related industry is preferred.

PRIMARY DUTIES AND RESPONSIBILITIES:

This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time.

• Establish and maintain a high level of customer satisfaction by meeting customer retention goals, resolving customer issues in a timely manner, and solving accounts receivable and service problems. Communicate to and work with the Sales Manager/General Manager and Outside Sales team to resolve unique customer issues
• Generate revenue through the sale of services to existing accounts. Increase existing account revenue. Meet or exceed all sales activity goals for retention
• Demonstrate basic knowledge of technical equipment
• Acquire fundamental knowledge of existing, customers, pricing, and competition
• Gain an understanding of and execute the division's pricing and service strategies
• Ensure a high level of customer satisfaction through proactive support and active listening
• Educate customers on the value of our services
• Provide internal feedback on how to improve client retention
• Assist with other administrative tasks as needed
• Effectively use Capital Waste Services' sales tools. Prepare timely and accurate sales activity reports
• Acquire a fundamental understanding of appropriate local, state, and Federal regulations
• Demonstrated organizational, oral, written, and listening skills
• Proficient computer skills
• Excellent selling and account management skills
• Ability to communicate professionally with internal and external customers
• Proficient in contract negotiations to retain business.
• This position has no direct reports.

Job Type: Full-time

Pay: $31,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Compensation package:

• Commission pay

Schedule:

• Monday to Friday

License/Certification:

• Driver's License (Required)

Ability to Relocate:

• Chattanooga, TN 37406: Relocate before starting work (Required)

Work Location: In person