Customer Retention Manager jobs in Cincinnati, OH

At Schneller Knochelmann Plumbing, Heating & Air, or mission is to provide superior plumbing, heating, and air services by offering customers the very best solutions to their problems. Build a world renowned team through education and recognition.

Job Summary:

We re looking for exceptional customer service representatives to help us achieve booked appointment goals and do whatever is necessary to promote outstanding customer satisfaction.

As a customer service representative, you will work as part of a dynamic and passionate team to ensure desired company growth.

Responsibilities

• Convert customer leads into booked service or maintenance appointments.
• Convert incoming customer calls into booked service appointments.
• Deliver call scripts with an authentic cadence; be clear, compelling and personable.
• Respond to customer requests, resolving issues and promoting the brand.
• Be professional and establish customer rapport, encouraging repeat business.
• Participate in training to boost booked calls and practice outbound calling.
• Adhere to the company s plan for resolving customer complaints quickly and favorably.
• Maintain and update customer database with complete and accurate information.

Requirements:

• Proven track record in customer service.
• IT competent; good typist and proficient with phone systems.
• Highly organized with exceptional follow-through abilities.
• Strong verbal and written communications.
• Ability to build trust and demonstrate empathy.
• Passionate about Schneller Plumbing, Heating, and Air; loves the brand.
• Bachelor degree or equivalent is a plus, but not required.
• Engaging personality that blends well with a fast-paced, goal-driven environment.
• Competitive individual contributor who also loves to win as a team.
• Highly motivated, flexible and great attitude on life.

Benefits:

• Paid Vacation
• Sick Time
• Holiday Pay
• Health Insurance
• 401K/IRA Plans
• All Training Included
• Company Parties/Events
• Bonuses!!