Customer Retention Manager jobs in Columbus, GA

Customer Retention Manager manages all customer retention activities. Takes initiatives in customer satisfaction via process improvement plans and efficient reporting and flow of information. Being a Customer Retention Manager maintains industry relationships and develops budgets and controls costs. Responsible for leading a team of retention members. Additionally, Customer Retention Manager requires a bachelor's degree in area of specialty. Typically reports to a head of a unit/department. The Customer Retention Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Retention Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Assistant Director, Ticket Sales & Retention
  • Auburn
  • Auburn, AL FULL_TIME
  • Position Details
    Position Information

    Requisition Number S3301P
    Home Org Name Athletic Ticket Office
    Division Name Director Intercollegiate Athletics
    Position Title Assistant Director, Ticket Sales & Retention
    Job Class Code BB44A
    Appointment Status Full-time
    Part-time FTE
    Limited Term No
    Limited Term Length
    Job Summary
    Auburn University Athletics is excited to begin the search for an Assistant Director of Ticket Sales & Retention! This individual will serve as an active member of the outbound ticket sales team for Auburn University Athletics. The Coordinator of Ticket Sales is responsible for selling a full menu of ticket options to athletics events and soliciting contributions to Tigers Unlimited Foundation.

    Why should YOU consider a career with Auburn University?
    • Auburn University was named by Forbes Magazine as one of the state of Alabama's best employers, with employees staying an average of ten years!
    • Competitive employee benefits state retirement plan.
    • Tuition assistance for you and your dependents.
    • Generous leave policies (including paid parental leave!)
    • The satisfaction of knowing YOU are a part of providing the premier academic experience at Auburn and the life-changing work our students and employees perform.

    Learn more about Auburn's impact, generous employee benefits, and thriving community by visiting aub.ie/working-for-auburn.

    It's a Lifestyle: The Auburn/Opelika area is a page right out of Southern Living magazine with an idyllic small-town feel, perfecting a unique balance between a close-knit community and driving consistent growth and development. Paralleling the exponential growth of Auburn University, the Auburn/Opelika area boasts services and amenities that cater to any interest. We're proud of our top school systems, city services, award-winning restaurants, and the infectious spirit of life in a college town. You can find us nestled halfway between the beach and the mountains in a lower-cost-of-living area, two hours outside of Atlanta or Birmingham. If you're new to Auburn, we'd love to introduce you. If you're already acquainted with Auburn, we'll keep it simple: it's time to come home!

    Our Commitment: Auburn University is committed to a diverse and inclusive campus environment. Visit auburn.edu/inclusion to learn more about our commitment to expanding equity and inclusion for all.
    Essential Functions
    • Conducts daily outbound calls to prospects for full season, mini plans, group, and single game tickets for football, men's and women's basketball, baseball, softball and gymnastics and makes follow up calls to ticket holders who communicate concerns and issues they've experienced.
    • Calls current and previous ticket buyers to execute renewal plans and strategies and cold-calls new leads to generate sales.
    • Cultivates current and past groups and new prospects to generate sales.
    • Contacts area businesses, youth organizations, and other large groups to promote the group ticket program.
    • Works all home football game days and other athletic home events as determined by the Manager for Ticket Sales and Assistant Athletics Director for Ticketing to service ticket buyers.
    • Achieves and exceeds weekly, monthly, and annual sales goals by performing daily outbound calls and setting face-to-face meetings and tours.
    • Provides superior customer service to prospects, ticket buyers and donors throughout the season while maintaining an account list of ticket holders to ensure high customer satisfaction and retention rates.
    • Develops relationships across the department within all Auburn Athletics external units and Tigers Unlimited Foundation.
    • Works closely with the Manager of Tickets sales to create new revenue generating ideas.
    • Job requires ability to work a flexible schedule, including weekends, holidays, and evening hours. May need the ability to travel as needed to complete job duties and responsibilities. May perform other duties as assigned.
    • Supervisory Responsibility: May be responsible for training, assisting or assigning tasks to others and asked to provide input to performance reviews of other employees
    Minimum Qualifications

    Minimum Qualifications
    Education:
    Bachelor's degree

    Experience:
    1 year of experience in ticket sales, or customer service experience.

    Minimum Skills, License, and Certifications

    Minimum Skills and Abilities
    • Knowledge of sales and customer services best practices and demonstrated track record in sales and building quality relationships.
    Minimum Technology Skills
    Minimum License and Certifications
    Desired Qualifications

    Desired Qualifications
    • Experience preferred with a major Division 1 university or professional sports
    Posting Detail Information

    Salary Range $32,100-$44,900
    Job Category Athletics Support
    Working Hours if Non-Traditional 7:45a - 4:45p, M-F, nights and weekends as needed
    City position is located in: Auburn
    State position is located: AL
    List any hazardous conditions or physical demands required by this position
    Posting Date 01/09/2024
    Closing Date
    EEO Statement
    Auburn University is committed to an inclusive and diverse campus environment. Women, underrepresented groups, individuals with disabilities and veterans are encouraged to apply.



    AUBURN UNIVERSITY IS AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER. It is our policy to provide equal employment opportunities for all individuals without regard to race, sex, religion, color, national origin, age, disability, protected veteran status, genetic information, sexual orientation, gender identity, or any other classification protected by applicable law.
    Special Instructions to Applicants
    Quick Link for Internal Postings https://www.auemployment.com/postings/42691

     

  • 11 Days Ago

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CUSTOMER BUSINESS MANAGER
  • CROSSMARK
  • Camp Hill, AL FULL_TIME
  • Job Posting Overview To be retailer experts and to thoroughly execute client plans. Grow our client's business within each Retailer faster than the category and the Retailer themselves. Responsible fo...
  • 11 Days Ago

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Assistant Manager, Customer Operations
  • Old Navy
  • Columbus, GA FULL_TIME
  • About Old Navy Forget what you know about old-school industry rules. When you work at Old Navy, you’re choosing a different path. From day one, we’ve been on a mission to democratize fashion and make ...
  • 11 Days Ago

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Customer Account Manager
  • Talent Acquisition/Human Resources, The Aaron's Family of Companies
  • Lagrange, GA FULL_TIME
  • Aaron’s Customer Account Managers drive the success of our stores by leading the customer accounts department with the primary goal of achieving company standards for collections and lease renewals. A...
  • 2 Days Ago

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Customer care manager
  • Elevance Health
  • Columbus, GA FULL_TIME
  • Job Description Manager II Customer Care (Call Center) Location : Indianapolis, IN; Midland, GA; Richmond, VA, Wallingford, CT, Cincinnati, OH This position will work a hybrid model (remote and office...
  • 8 Days Ago

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Customer account manager
  • The Aaron's Company
  • La Grange, GA FULL_TIME
  • Aaron’s Customer Account Managers drive the success of our stores by leading the customer accounts department with the primary goal of achieving company standards for collections and lease renewals. A...
  • 8 Days Ago

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0 Customer Retention Manager jobs found in Columbus, GA area

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Enterprise Sales Executive
  • Spectrum
  • Columbus, GA
  • Do you want to partner with clients to deliver a complete portfolio of solutions? You can do that. Do you prefer to have...
  • 3/19/2024 12:00:00 AM

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Enterprise Account Executive
  • Spectrum
  • Columbus, GA
  • Do you want to partner with clients to deliver a complete portfolio of solutions? You can do that. Do you prefer to have...
  • 3/19/2024 12:00:00 AM

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Enterprise Account Executive, Spectrum Enterprise
  • Spectrum
  • Columbus, GA
  • Do you want to partner with clients to deliver a complete portfolio of solutions? You can do that. Do you prefer to have...
  • 3/19/2024 12:00:00 AM

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Front Desk Night Audit: All Hotels
  • Valley Hospitality Services
  • Columbus, GA
  • Overview: Responsible for maintaining daily financial reports and providing exceptional customer service when checking g...
  • 3/19/2024 12:00:00 AM

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Enterprise Account Executive, Spectrum Enterprise
  • Spectrum
  • Columbus, GA
  • Do you want to partner with clients to deliver a complete portfolio of solutions? You can do that. Do you prefer to have...
  • 3/18/2024 12:00:00 AM

S
Business Development Executive
  • Spectrum
  • Columbus, GA
  • Do you want to partner with clients to deliver a complete portfolio of solutions? You can do that. Do you prefer to have...
  • 3/18/2024 12:00:00 AM

F
AREA Store Manager Trainee
  • Farmers Home Furniture
  • Columbus, GA
  • ** If assigned, the applicant must be willing to relocate within 45 miles of the assigned store. The list of stores for ...
  • 3/17/2024 12:00:00 AM

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Board Certified Behavior Analyst (BCBA) $10,000.00 Retention Bonus
  • Proud Moments
  • Columbus, GA
  • Overview: *BCBA Retention Bonus $10,000.00* Grow your career with the industry leader in behavioral health Proud Moments...
  • 3/17/2024 12:00:00 AM

Columbus is one of Georgia's three Fall Line Cities, along with Augusta and Macon. The Fall Line is where the hilly lands of the Piedmont plateau meet the flat terrain of the coastal plain. As such, Columbus has a varied landscape of rolling hills on the north side and flat plains on the south. The fall line causes rivers in the area to decline rapidly towards sea level. Textile mills were established here in the 19th and early 20th centuries to take advantage of the water power from the falls. Columbus was developed along the Chattahoochee River. Interstate 185 runs east of the city, with acc...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Retention Manager jobs
$79,246 to $107,635
Columbus, Georgia area prices
were up 1.5% from a year ago

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