Customer Retention Manager jobs in Dayton, OH
Customer Retention Manager manages all customer retention activities. Takes initiatives in customer satisfaction via process improvement plans and efficient reporting and flow of information. Being a Customer Retention Manager maintains industry relationships and develops budgets and controls costs. Responsible for leading a team of retention members. Additionally, Customer Retention Manager requires a bachelor's degree in area of specialty. Typically reports to a head of a unit/department. The Customer Retention Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Retention Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Recently Added Customer Retention Manager jobs
Retention Specialist (Part-Time)
- Goodwill Easterseals Miami Valley
-
Dayton, OH
PART_TIME
-
Do you have a desire to work for an organization driven by empowerment and full inclusion? Goodwill Easterseals Miami Valley is one of the largest employers in the region; with the mission to empower those with disadvantages and disabilities to improve their quality of life. We employ over 600 associates just in our retail stores alone. GESMV also offers over 40 programs and services to the community ranging from job readiness programs to assistive technology services. We offer part-time and full-time positions, with a variety of schedules and hours available. We are always looking for driven, enthusiastic people to join our team.
Retention Specialist
Summary
The Retention Specialist will communicate directly with program participants, employers, and others on the job sites who have direct and indirect contact with individuals on those sites. This position will focus on the program participants' ability to maintain employment and meet employer standards and expectations, while also maintaining a healthy balance of personal and work needs. This position is also responsible for making efforts to market all services available through the Agency when contacting employers or community members.
Essential Duties & Responsibilities
- Maintain necessary records, submit weekly reports, and provide input to referral sources regarding individual retention progress. Provide weekly and monthly reports in required case management system.
- Develop an Individual Service Plan for each participant based upon the Needs Assessments and updates a minimum of quarterly.
- Apply intensive motivational and follow-along services to encourage satisfactory work performance to meet or exceed employer standards.
- Communicate regularly and effectively to referral sources and support network for the program participants.
- Assist program participants in developing work appropriate relationships with supervisors, managers, and peers on the work site.
- Maintain a liaison relationship with referring agencies regarding applicant’s progress.
- Establish and maintain active relationship with participant’s employer, specifically their direct supervisor(s), to proactively identify and correct issues regarding the participant’s performance or additional training needs.
- Demonstrate knowledge of a broad range of occupations and jobs as well as local employment, vocational, and educational resources.
- Maintain interactive and positive contact with employer to determine additional or future personnel needs and share information with the employment specialist teams.
- Other duties as assigned.
- Bachelor's Degree in Vocational Rehabilitation, Business Education, Social Science, or related field. Minimum of one-year experience in field of vocational rehabilitation or job development. Experience in the field may be substituted for Bachelor’s Degree.
- Involvement in implementation and development of training programs for adults with disabling and disadvantaging conditions. Leading candidates will have a strong background in instructing, vocational rehabilitation, vocational assessment, and job placement services.
- Knowledge of business and industry hiring practices.
- Must have working knowledge of Microsoft Office products.
- Ability to market Goodwill Easterseals and explain the mission to the general public.
- Must be able to take initiative, make decisions, and work well with little supervision.
Must maintain a valid driver's license and a driving record acceptable to Goodwill's liability insurance provider.
Must have access to reliable transportation and utilize own transportation routinely for field based assignment.
Must maintain the ability to pass a criminal background check and random drug screens.
The above duties and responsibilities are essential job functions subject to reasonable accommodation. The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job and/or apply for the position, absent undue hardship.
This job description is not to be interpreted as an all-inclusive list of duties, responsibilities, or requirements. Employees may be required to perform additional job- related tasks as assigned, subject to reasonable accommodation.
Goodwill Easterseals Miami Valley is firmly committed to Equal Employment Opportunity (EEO) and Affirmative Action (AA) compliance with all Federal, State, and local laws that prohibit employment discrimination on the basis of age, sex, color, race, creed, national origin, religion, marital status, citizenship status, ancestry, sexual orientation, gender identity and/or expression, genetic information, disability status, protected veteran status, membership or activity in a local human rights commission, status with regard to public assistance, or any other classification protected by applicable law. This policy applies to all employment decisions, including, but not limited to recruiting, hiring, training, promotions, pay practices, benefits, disciplinary actions, and terminations. - 22 Days Ago
Retail Merchandiser - Retention Bonus!
- Anderson Merchandisers LLC
-
Greenville, OH
FULL_TIME
- WE ARE LOOKING FOR GREAT PEOPLE TO JOIN OUR TEAM- just like you!Our associates have a lot in common. They have great interpersonal skills, enjoy working independently, are self-motivated, and have a r...
- Just Posted
McKinney Vento Retention Navigator
- Dayton Public Schools
-
Dayton, OH
FULL_TIME
- Position: McKinney Vento Retention Navigator Reports To: Director of the Office of Federal Programs Location: All Buildings Salary: $25 hour SUMMARY This position is responsible for removing education...
- 7 Days Ago
McKinney Vento Retention Navigator
- Dayton Public Schools
-
Dayton, OH
FULL_TIME
- Position: McKinney Vento Retention Navigator Reports To: Director of the Office of Federal Programs Location: All Buildings Salary: $25 hour SUMMARY This position is responsible for removing education...
- 7 Days Ago
Client Retention Specialist
- Stretto
-
Dayton, OH
FULL_TIME
- The Client Retention Specialist is responsible for developing and maintaining professional relationships with the primary objective of retaining clients and increasing their adoption of additional Str...
- 10 Days Ago
Client Retention Specialist
- Bankruptcy Management Sol
-
Dayton, OH
FULL_TIME
- The Client Retention Specialist is responsible for developing and maintaining professional relationships with the primary objective of retaining clients and increasing their adoption of additional Str...
- 11 Days Ago
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0 Customer Retention Manager jobs found in Dayton, OH area
Product Owner
- Navia Benefit Solutions Inc.
-
Dayton, OH
- This positions Pays $65K- $95K Position Can be remote or Hybrid depending on location About the Company Navia is a natio...
- 4/26/2024 12:00:00 AM
Human Resources Manager (People & Culture)
- HAHN Automation Group
-
Miamisburg, OH
- The People & Culture Manager reports to the Global Director, People & Culture and manages human resource functions—inclu...
- 4/26/2024 12:00:00 AM
Supervisory Internal Revenue Agent -MSP, Temp Prom NTE 1 year, MBE up to 3 years, MBMP 6 mo Roster
- Department Of The Treasury
-
Dayton, OH
- Duties WHAT IS THE TEGE Tax Exempt/Government Entities DIVISION? A description of the business units can be found at: ht...
- 4/26/2024 12:00:00 AM
Licensed Insurance Customer Service Representative
- Wagner Insurance Agency
-
Dayton, OH
- Job Description Job Description Dont stay stuck in the same place, look for something that speaks to you! If you enjoy i...
- 4/25/2024 12:00:00 AM
Customer Support Representative I
- Techmetals, Inc.
-
Dayton, OH
- Job Role Customer Support Representative I Purpose : The Customer Support Representative I position will be responsible ...
- 4/25/2024 12:00:00 AM
Police Officer
- City of Dayton
-
Dayton, OH
- Responsibilities This is general duty police work performing a wide variety of public and protective services to the gen...
- 4/24/2024 12:00:00 AM
Substitute Teachers ($150.00/day) for SY 2023-2024
- Dayton Area School Consortium
-
Dayton, OH
- Position Type: Substitute/Substitute Teacher Date Posted: 10/5/2023 Location: Northridge Local Schools (High-Needs Schoo...
- 4/23/2024 12:00:00 AM
Customer Service Rep
- Global Channel Management Inc.
-
Mason, OH
- About the job Customer Service Rep Customer Service Rep needs 2+ years of experience Customer Service Rep requires: Avai...
- 4/22/2024 12:00:00 AM
About Dayton, Ohio
Dayton (/ˈdeɪtən/) is the sixth-largest city in the state of Ohio and the county seat of Montgomery County. A small part of the city extends into Greene County. The 2017 U.S. census estimate put the city population at 140,371, while Greater Dayton was estimated to be at 803,416 residents. This makes Dayton the fourth-largest metropolitan area in Ohio and 63rd in the United States. Dayton is within Ohio's Miami Valley region, just north of Greater Cincinnati.
Ohio's borders are within 500 miles (800 km) of roughly 60 percent of the country's population and manufacturing infrastructure, making t...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Retention Manager jobs
$84,724 to $115,076
Dayton, Ohio area prices
were up 1.3% from a year ago
were up 1.3% from a year ago
What does a Customer Retention Manager do?
Customer Retention Manager in Troy, NY
Making security moreaccessible than ever before, and backed by 24/7 customer support, ADT iscommitted to providing superior customer service with a focus on speed andquality of responsiveness, helping customers feel safer and empowered.
December 08, 2019
Customer Retention Manager in Las Vegas, NV
Optimity are looking for a technically minded project manager with relevant experience within a network technology service provider, to join a busy provisioning and projects team based in the heart of Shoreditch.
January 31, 2020
Customer Retention Manager in Pittsburgh, PA
The most common pitfall for businesses around the world is that they think that if they have a great product or service, then customer retention will follow naturally.
January 15, 2020