Customer Retention Manager manages all customer retention activities. Takes initiatives in customer satisfaction via process improvement plans and efficient reporting and flow of information. Being a Customer Retention Manager maintains industry relationships and develops budgets and controls costs. Responsible for leading a team of retention members. Additionally, Customer Retention Manager requires a bachelor's degree in area of specialty. Typically reports to a head of a unit/department. The Customer Retention Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Retention Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
About Our College
Essential Functions:
Student Retention Specialist (SRS) will assist students who have not demonstrated college readiness in mathematics or English language arts and reading and are enrolled in industrial trades programs. SRS will provide instruction that specifically addresses the content areas of TSIA2, and will develop materials, including printable or interactive worksheets, tutorials, and instructional videos. Prior to testing, the SRS will assist students in accessing a full library of materials to address any skill gaps.
Required Qualifications:
Ability to instruct and tutor math concepts as related to the TSIA2 and have a solid command of the concepts/subject matter. Ability to communicate and facilitate learning effectively and work collaboratively. Ability to customize instruction for small student groups. Ability to maintain confidentiality.
*Please note, applicants must be Texas residents or willing to relocate. Galveston College is not registered for employment outside of the state of Texas.*
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