Customer Retention Manager jobs in Hollywood, FL

Sick of hopping from job to job? Want to turn your job into a career? At The Health Insurance Guy, LLC (HIG), we create an environment where individuals can achieve financial success, personal and professional growth, and live a life filled with unforgettable experiences. We are not just an insurance marketing organization, we are a catalyst for change, growth, and extraordinary living.

We will turn your retention job into a career growing into an Assistant Manager and eventually Director of Customer Service

$45,000 - $60,000

• Consistently improve cancellation/retention rates and achieve cancellation/retention goals
• Superb listening skills with the ability to overcome customers' initial concerns and objections
• Handle each call with empathy, compassion, and professionalism to ensure the best customer experience possible
• Showcase the ability to keep customers on board through the reiteration of the reasons they purchased insurance policies and the continued benefit that the services provide
• Understanding and interpreting customer data
• CRM and technology aptitude to handle multiple platforms at a high volume and fast pace and ensure detailed and thorough notes are provided for each call
• Influence customers to recognize the value of our policy. Educate the customer to understand the risks associated with canceling their policy
• Problem-solving is a must as you quickly identify the root cause of customer issues, pinpoint strategies to eliminate those issues and work with customers to negotiate mutually beneficial terms
• A deep understanding of the product or service being offered and the industry in which the company operates
• Resell the value of being an insurance policyholder
• Refer to customer scripts when working through difficult situations and refer to a supervisor, if necessary
• Communicate frequent customer suggestions to the team to troubleshoot
• Maintain customer accounts and update them with new account information as needed
• Answer incoming calls on product and service questions, customer complaints, and general customer inquiries
• Create records of customer interactions and follow up to ensure all questions have been answered

• Previous experience working retention for companies like Comcast, AT&T, etc. we want to speak to you!
• Retention/Sales experience of at least 2 years (preferred)
• Customer Service experience of at least 2 years (preferred)
• Strong sales savvy and persuasion skills
• Strong written and oral communication skills
• Talent for multitasking; typing while talking to customers
• Proficient with computers, strong keyboarding skills
• An aptitude for problem-solving and handling objections
• Strong background in call-center environment and sales-focused
• Attention to detail

Benefits:

We believe in investing in our employees' professional development and providing growth opportunities. As a team member, you will have the chance to:

• Gain valuable experience working closely with a dynamic CEO
• Develop a deep understanding of our industry and business operations
• Expand your network by interacting with high-level executives and industry professionals
• Take on additional responsibilities and projects to enhance your skill set
• Participate in training programs and workshops to enhance your personal and professional skills
• Collaborate with cross-functional teams and contribute to strategic initiatives
• Opportunities for personal and professional growth and development
• Competitive salary and performance-based bonuses
• Collaborative and inclusive work environment
• Work-life balance initiatives
• Chance to make a positive impact in the insurance industry