Customer Retention Manager jobs in Kansas City, KS

Kicksite’s mission is to Make Businesses Better through revolutionizing the way martial art studios, gyms, and other fitness-focused businesses operate. Kicksite is a leading provider of website solutions dedicated to empowering our clients to establish and enhance their online presence. Our team is committed to delivering exceptional customer service and innovative solutions to help our clients succeed in the digital landscape. 

We are seeking a dedicated and proactive Customer Success and Retention Specialist to join our team. The primary responsibility of this role is to engage with existing website clients, address their inquiries, assist with basic website updates, and implement strategies to enhance customer retention and satisfaction. If you are passionate about customer success and have a knack for building strong relationships, we want to hear from you!

Learn more about what makes Kicksite special here! 

What You’ll Do:

• Serve as the primary point of contact for existing website clients, addressing their inquiries and concerns promptly and professionally via email, phone, or video call.
• Assist clients with basic website updates, such as content edits, image uploads, and minor design modifications, using Wordpress.
• Proactively reach out to clients to gather feedback on their experience with our services, identify areas for improvement, and ensure their ongoing satisfaction.
• Develop and implement proactive retention strategies to minimize customer churn and increase client loyalty.
• Examine customer usage data and behavior to identify patterns and opportunities for upselling or cross-selling additional services.
• Keep accurate records of client interactions, inquiries, and resolutions. 
• Collaborate with the sales and marketing teams to support customer engagement initiatives, such as client newsletters, webinars, or customer appreciation events.

What You Bring to the Team:

• Proven experience in a customer-facing role, preferably in customer success, account management, or client services.
• Strong communication skills, both written and verbal, with the ability to articulate technical concepts in a clear and concise manner.
• Excellent interpersonal skills and the ability to build rapport and establish trust with clients.
• Detail-oriented with strong organizational and time management skills.
• Familiarity with website development, content management systems (CMS), and Wordpress is a plus, but not mandatory.
• Ability to work independently and collaboratively in a fast-paced, team-oriented environment.
• Experience with CRM software (e.g., HubSpot).

About Us: 

Kicksite is a cutting-edge technology company located in Overland Park, KS that is doing exciting things for business owners all over the globe. Founded on nearly a decade of setting a new standard, Kicksite was developed by fitness enthusiasts, for fitness enthusiasts. Every enhancement developed is based on the value it provides Kicksite users. We admire the positive impact you have on your students and on our society. Respect, loyalty, integrity, perseverance, sportsmanship, honesty…. the list goes on and on. At Kicksite, we are THE GOLD STANDARD! 

Benefits & Perks

• Medical, dental, and vision insurance
• Medical HSA
• 3 weeks of PTO starting at 90 Days
• Hybrid Schedule with one day WFH
• Special shutdown days
• 401(K) Retirement Plan with company match
• Fantastic company culture
• All out company events
• Opportunity for advancement 
• Paid Holidays
• Consistent 1:1s, weekly feedback, and daily standups with your team
• Strong manager, warm energy, and enthusiastic coaching 

Kicksite is an equal opportunity employer