Customer Retention Manager jobs in La Crosse, WI

Our family of resale stores is growing quickly and we are looking for a Customer Expereince Manager to learn and grow with us. The ideal candidate will have retail experience, strong leadership skills, flexible availability, and the desire to learn and grow with a high volume, family owned business.

More details about the position :

As the Customer Experience Manager, you are the face of your store! Your will lead the store's buying, selling, and customer facing operations. You are responsible for making every customer experience GREAT and building a team that represents our customer focused culture every day. This role will include guest service, training, coaching, scheduling, and front end operations.

You are entrepreneurial-minded and see your store as your own and you take pride in maximizing the daily operations of your store and your team. You are passionate about developing a strong team through effective coaching, recruiting, and training. You thrive at making the tough, strategic decisions that drive your business and you consistently strive for excellence.

Your store is always living and promoting Once Upon a Child's mission and standards.

This role will work closely in partnership with the Inventory Leader to run a successful operation.

This is a great opportunity to build your resume and gain valuable leadership skills!

What makes a great Customer Experience Manager?

• You are a day maker!
• You are passionate about results and goal oriented.
• You are innovative and can find solutions to complex problems.
• You believe in the power of your people and are passionate about recruiting and training.
• You train and promote the Once Upon a Child brand and ensure your team is meeting all brand standards.
• You are a scheduling pro.
• Integrity is what you are known for.

If this sounds like you, we want to meet you! Apply today and jumpstart your career!!

Submit a resume or fill out this application: https://docs.google.com/forms/d/e/1FAIpQLSc11lHXQtaonPqmnGlX8fIyG2-MBI3KG5CZHKVg9pxXG1nU-Q/viewform?usp=sf_link

Job Type: Full-time

Pay: $17.00 - $19.00 per hour

Expected hours: 40 per week

Benefits:

• Flexible schedule
• Referral program

Shift:

• 10 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Morning shift
• Night shift

Weekly day range:

• Monday to Friday
• Rotating weekends
• Weekends as needed

Work setting:

• In-person

Application Question(s):

• What do you think makes you a good fit for this role?

Experience:

• Retail management: 1 year (Preferred)
• Retail sales: 1 year (Preferred)

Work Location: In person