Customer Retention Manager jobs in Las Cruces, NM

Customer Retention Manager manages all customer retention activities. Takes initiatives in customer satisfaction via process improvement plans and efficient reporting and flow of information. Being a Customer Retention Manager maintains industry relationships and develops budgets and controls costs. Responsible for leading a team of retention members. Additionally, Customer Retention Manager requires a bachelor's degree in area of specialty. Typically reports to a head of a unit/department. The Customer Retention Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Retention Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Retention representative
  • DISH
  • Mesilla, NM FULL_TIME
  • Company Summary

    DISH, an EchoStar Company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products, and now we are building America’s First Smart Network™.

    Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Infinite, Boost Mobile, DISH Wireless, OnTech and GenMobile.

    Department Summary

    Our award-winning Inside Sales & Retention team successfully influences existing and future customer decision-making by selling the value of DISH’s products and services using a consultative approach.

    This is 100% inbound new and existing customers - no cold calling!

    Job Duties and Responsibilities

    The Bilingual Retention Representative position provides incredible opportunities to develop sales skills and grow a long-term career at a company that generates over $17 billion in revenue.

    DISH provides the training, development and tools to be successful.

    Key Responsibilities

    • Successfully sell DISH and Boost products and services to new and existing customers
    • Assess each customer’s needs and offer the best value
    • Demonstrate the ability and resilience to bounce back from challenges and maintain focus on larger goals
    • Effectively manage time, open to learning new methods and looking to advance as a sales contributor
    • Build and maintain customer relationships
    • Document customer information including demographic, billing, etc.
    • Provide excellent customer service, listen to the customer and ensure their satisfaction

    What’s In It for You?

    Uncapped Commission and No Cold Calling, Ever . At DISH, our Bilingual Retention Representatives handle 100% inbound calls.

    Compensation

    $15.75 / hour base pay plus uncapped commission. Target compensation is $62,000 / year, with the potential to earn significantly more based on performance.

    Top performers make well over six figures annually! You’ll also have the opportunity to promote two levels within your first year with commensurate title and hourly pay increase.

    You’ll also receive :

    • Paid training and ongoing development to maximize your career potential
    • Medical, dental and vision insurance benefits
    • Paid time off, 401(k) with company-matched funds, employee stock purchase plan and tuition reimbursement
    • Complimentary DISH TV programming at your home, plus deeply discounted Sling TV, Boost Mobile and Boost Infinite plans
    • Rewards and Recognition program offering food days, high-value prizes, elaborate trips and so much more

    Skills, Experience and Requirements

    • Excellent verbal, written and interpersonal communication skills
    • High school diploma; college graduates preferred
    • Pre-employment screen, which may include a drug test
    • Must be able to work full-time, on-site in one of our Direct Sales facilities
    • Must have open availability to work provided schedules
    • Have a smartphone or other device with an active network connection

    Environment

    • On-site location
    • Desk position
    • Full-time schedule provided post-offer - variable hours which include weekends and holidays
    • Ability to bid on available work schedules based on performance, attendance and quality assurance

    Salary Ranges

    Compensation : $15.75 / Hour

    Benefits

    We also offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan;

    all benefits can be viewed here : DISH Benefits .

    The base pay range shown is a guideline. Individual total

    compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.

    Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check.

    This will be posted for a minimum of 3 days or until the position is filled.

    Last updated : 2024-02-09

  • 1 Month Ago

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Bilingual Sales and Retention Account Executive
  • Dev
  • Las Cruces, NM FULL_TIME
  • Company DescriptionJobs for Humanity is partnering with DISH to build an inclusive and just employment ecosystem. Therefore, we prioritize individuals coming from the following communities: Refugee, N...
  • 18 Days Ago

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Customer Support Manager
  • GTM Companies
  • Las Cruces, NM FULL_TIME
  • Global TekMed Companies (GTM) is a conglomerate of industry-leading businesses spanning multiple markets, including Sales, Marketing, IT, Management, Accounting, and more. Our primary focus is support...
  • 20 Days Ago

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Customer Support Manager
  • Wonder Works Construction Corp.
  • Las Cruces, NM FULL_TIME
  • Company DescriptionWonder Works is one of the most respected Development and Construction firms in the Tri-State area that have earned its reputation by building with integrity and quality since 1987....
  • 24 Days Ago

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Customer Representative
  • HiEmployment
  • Las Cruces, NM FULL_TIME
  • We are seeking a Customer Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.Responsibilities:Ha...
  • 3 Days Ago

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Inbound Customer Service Agent
  • MCI Military Recruitment
  • Las Cruces, NM FULL_TIME
  • POSITION OVERVIEW INBOUND CUSTOMER SERVICE AGENT We are looking for inbound customer service agents to support projects for a wide variety of clients. You will be responsible for answering inbound cal...
  • 18 Days Ago

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0 Customer Retention Manager jobs found in Las Cruces, NM area

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Las Cruces Energy Customer Care Representative (Part-Time)
  • MassMarkets
  • Las Cruces, NM
  • POSITION OVERVIEW ENERGY CUSTOMER CARE REPRESENTATIVE (PART-TIME) Here at MCI, we keep things light. We believe our cust...
  • 3/27/2024 12:00:00 AM

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Las Cruces Energy Customer Care Representative (Part-Time)
  • Mass Markets
  • Las Cruces, NM
  • POSITION OVERVIEW ENERGY CUSTOMER CARE REPRESENTATIVE (PART-TIME) Here at MCI, we keep things light. We believe our cust...
  • 3/27/2024 12:00:00 AM

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Internal Revenue Agent (Reviewer - Examiner) 12 MONTH ROSTER - AMENDED
  • Department Of The Treasury
  • Las Cruces, NM
  • Duties WHAT IS THE WHISTLEBLOWER OFFICE (WBO) DIVISION? A description of the business units can be found at: https://www...
  • 3/27/2024 12:00:00 AM

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Keyholder
  • Torrid
  • Las Cruces, NM
  • Description At Torrid, we celebrate every shape, every size, and every curve of our customer. Our Torrid stores offer an...
  • 3/27/2024 12:00:00 AM

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Human Resources Specialist
  • MassMarkets
  • Las Cruces, NM
  • POSITION OVERVIEW HUMAN RESOURCE SPECIALIST Our team is looking for an experienced human resource specialist to support ...
  • 3/26/2024 12:00:00 AM

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Office Clerk
  • At Home Personal Care Services
  • Las Cruces, NM
  • Job Description Job Description RESPONSIBILITIES 1) Assist the office staff as requested. 2) Comply with any and all HIP...
  • 3/26/2024 12:00:00 AM

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Yard/Warehouse Worker
  • Foxworth-Galbraith Lumber Company, Inc.
  • Las Cruces, NM
  • ** Yard/Warehouse Worker** **Job Category****:** Yard Workers and Warehouse **Requisition Number****:** YARDW03368 Showi...
  • 3/25/2024 12:00:00 AM

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Human Resources Business Partner I
  • MCI Jobs
  • Las Cruces, NM
  • POSITION OVERVIEW: HUMAN RESOURCE BUSINESS PARTNER SUPPORTING MULTIPLE NORTH AMERICA LOCATIONS Grow your skill-sets or s...
  • 3/25/2024 12:00:00 AM

Las Cruces is the seat of Doña Ana County, New Mexico, United States. As of the 2010 census the population was 97,618, and in 2017 the estimated population was 101,712, making it the second largest city in the state, after Albuquerque. Las Cruces is the largest city in both Doña Ana County and southern New Mexico. The Las Cruces metropolitan area had an estimated population of 213,849 in 2017. It is the principal city of a metropolitan statistical area which encompasses all of Doña Ana County and is part of the larger El Paso–Las Cruces combined statistical area. Las Cruces is the economic and...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Retention Manager jobs
$74,064 to $100,597
Las Cruces, New Mexico area prices
were up 2.5% from a year ago

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Making security moreaccessible than ever before, and backed by 24/7 customer support, ADT iscommitted to providing superior customer service with a focus on speed andquality of responsiveness, helping customers feel safer and empowered.
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Customer Retention Manager in Pittsburgh, PA
The most common pitfall for businesses around the world is that they think that if they have a great product or service, then customer retention will follow naturally.
January 15, 2020