Customer Retention Manager manages all customer retention activities. Takes initiatives in customer satisfaction via process improvement plans and efficient reporting and flow of information. Being a Customer Retention Manager maintains industry relationships and develops budgets and controls costs. Responsible for leading a team of retention members. Additionally, Customer Retention Manager requires a bachelor's degree in area of specialty. Typically reports to a head of a unit/department. The Customer Retention Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Retention Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Company Summary
DISH, an EchoStar Company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products, and now we are building America’s First Smart Network™.
Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Infinite, Boost Mobile, DISH Wireless, OnTech and GenMobile.
Department Summary
Our award-winning Inside Sales & Retention team successfully influences existing and future customer decision-making by selling the value of DISH’s products and services using a consultative approach.
This is 100% inbound new and existing customers - no cold calling!
Job Duties and Responsibilities
The Bilingual Retention Representative position provides incredible opportunities to develop sales skills and grow a long-term career at a company that generates over $17 billion in revenue.
DISH provides the training, development and tools to be successful.
Key Responsibilities
What’s In It for You?
Uncapped Commission and No Cold Calling, Ever . At DISH, our Bilingual Retention Representatives handle 100% inbound calls.
Compensation
$15.75 / hour base pay plus uncapped commission. Target compensation is $62,000 / year, with the potential to earn significantly more based on performance.
Top performers make well over six figures annually! You’ll also have the opportunity to promote two levels within your first year with commensurate title and hourly pay increase.
You’ll also receive :
Skills, Experience and Requirements
Environment
Salary Ranges
Compensation : $15.75 / Hour
Benefits
We also offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan;
all benefits can be viewed here : DISH Benefits .
The base pay range shown is a guideline. Individual total
compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.
Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check.
This will be posted for a minimum of 3 days or until the position is filled.
Last updated : 2024-02-09
Clear All
0 Customer Retention Manager jobs found in Las Cruces, NM area