Customer Retention Manager jobs in Longview, TX

Job Summary

Altice USA is one of the largest broadband communications and video services providers in the United States, delivering broadband, pay television, telephony services, proprietary content and advertising services to approximately 4.9 million Residential and Business customers across 21 states through its Optimum and Suddenlink brands. From high-speed broadband and ultra-HD video, to digital advertising solutions, local news and voice offerings, we are making connections possible around the country - to businesses, to consumers, to communities, to schools, to hospitals, and everyone in between.

Responsibilities

• Consistently meet or exceed bottom line goals as determined by the Director of Retention.
• Track and monitor sales results for designated product(s), Team Supervisors and/or sales representatives. Communicate stacked ranking results, as appropriate.
• Provide coaching to under-performing and/or Team Supervisors and/or sales representatives.
• Provide recognition to high-performing Team Supervisors and/or sales representatives.
• Responsible for recruitment, development and retention of sales associates.
• Develop a work environment that not only drives increased sales results but also increase employee satisfaction by developing effective strategies that increase employee engagement.
• Promote sales culture and ensure that the staff receives proper training to demonstrate abilities to sell and cross-sell to reach individual and team sales goals.
• Work with Director of Retention to set performance expectations and evaluate performance for Team Supervisors and/or sales representatives.
• Evaluate performance on a constant basis, provide counseling and guidance as needed; annually prepare formal written performance appraisals in an honest and impartial manner, recommend salary increases and promotions as appropriate.
• Develop, review and/or communicate sales promotions, campaigns or marketing materials to increase sales.
• Communicate specific product(s) changes.
• Build relationships with applicable business partners, divisions and departments leading to joint promotions, cross-selling and/or support from business partners.
• Initiate and, coordinate, training in response to skills and knowledge gaps.
• Demonstrate the ability to interface across multiple disciplines within one organization and effectively communicate information, build partnerships, demonstrate the “one team” approach, while achieving timely results.

Qualifications

• Bachelor's degree in business, marketing, sales or related discipline or equivalent work experience required.
• Excellent verbal and written communication skills are essential.
• Must be able to work in a team environment with the ability to interact well, and in a positive manner with subordinates, peers and upper management.
• Excellent organizational, analytical and problem solving skills.
• Requires excellent verbal, written, presentation, and interpersonal skills
• Ability to prioritize and organize effectively
• Ability to work on multiple projects
• Ability to analyze and forecast accurately with attention to detail
• Ability to work independently and with others
• Ability to operate in a fast moving, team-oriented, collaborative environment.
• Ability to mentor, assist and supervise direct reports
• Ability to use a PC keyboard, calculator, fax and other standard office machines
• Ability to travel as needed