Customer Retention Manager jobs in Louisville, KY

Job Description

Customer Quality Manager – Expert Level

About Metalsa: We are a global company with 60 years of experience in the automotive industry, we manufacture safe and sustainable products for people around the world. We are working for a better future where we enrich communities every day by being committed to people, innovation, and our planet. If you have what it takes to accelerate Metalsa’s vision of future mobility, we want you to join the team! For more information, visit metalsa.com

Objective

• Maintain and improve overall customer relationships with the Elizabethtown plants
• Primary customer liaison understanding customer needs to ensure proper response time throughout all communications.

Technical Skills

• Effectively communicating on technical topics.
• Knowledge of statistics, CMM dimensional data, GD&T, and Blueprint reading.
• Hands-on knowledge of tooling and gauge, problem-solving tools (8D, A3 methodology, DOE, etc.)
• Knowledge of control plans, PFMEA.
• Knowledge and understanding welding: welding symbols and weld section data.
• ISO/ATF auditing skills.
• Knowledge of APQP.

Academic Qualifications

• 2 – 4-year Engineering or Technical Degree (REQUIRED)
• ASQ Certification (Preferred)

Required Experience

• 10 years in Quality, Engineering, or Operations.
• Working with customers, dispute resolution, and relationship building.
• Quality with a Tier 1 or OEM automotive manufacturing company.

Leadership

This role requires an individual who is a motivating force for his/her team, as well as invested in their direct & indirect reports’ development. This role required an individual to have a customer focus, while also maintaining their problem-solving abilities and compassion towards others. Other leadership competencies required for this role are:

Perseverance • Building Interpersonal relationships • Conflict Management • Planning • Self-driven

“A Day in the Life”

The Customer Quality Manager can expect a vast amount of communication as a primary function in this role. This individual will be expected to work directly with external customers: such as Ford and other automotive companies. This could call for minimal local travel – three to five days a month. The manager will spend his/her day-to-day checking in on the customer portals, communicating with liaisons, ensuring the status of any outstanding correctives, and following up with all parts of the process to solve, understand and extinguish concerns. From these efforts, the individual will have the opportunity to improve flow-outs, improve customer scorecards, and enhance the overall relationship between Metalsa and its customers.

What is in it for YOU?
As part of the Metalsa team, you will benefit from great compensation and benefits package!

• Vacation, Personal Time, and Paid Holidays
• Excellent Benefits Plan!Medical, dental, vision, prescription insurance

Paid Short-Term Disability & Long-Term Disability Coverage
Flexible Spending Account (FSA)
Health Reimbursement Account (HRA)

• 401(k) Company Matching
• Tuition Reimbursement Program
• Advancement Opportunities & Training Programs
• Other Discounts & Perks!

Job Type: Full-time

Salary: $85,000.00 - $100,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Job Type: Full-time

Salary: $100,000.00 - $130,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Day shift
• Weekend availability

Supplemental pay types:

• Bonus pay

Education:

• Associate (Preferred)

Experience:

• ISO 9001: 3 years (Preferred)
• Auditing: 5 years (Preferred)
• Management: 10 years (Preferred)
• Automotive engineering: 10 years (Preferred)
• Quality management: 10 years (Preferred)
• OEM: 5 years (Preferred)

License/Certification:

• ASQC Certification (Preferred)

Work Location: In person