Customer Retention Manager jobs in Lynchburg, VA

Description

The Manager of Team Member Retention & Experience will be responsible for managing and maintaining Employee Engagement while Carrying the Culture of Flow. This is an opportunity to shape the future of Flow through monitoring the productivity, recognition and engagement of the employees of Flow, specifically within the Northern Group encompassing Charlottesville, Virginia. Our General Managers are naturally operations-focused; this role is to assist the Group President and regional team in being people-focused. This position plays a critical role in reducing turnover and helping reward our people through the development of flourishing and fulfilling careers.

Daily responsibilities will include but will not be limited to:

• Coordinate with Director of Team Member Experience to identify organizational/group needs and opportunities for:

- Measuring and Increasing Employee Engagement
- Monitoring Employee Productivity and Success
- Reducing Turnover by Increasing Retention
- Championing Recognition and Rewards

• Lead Training and Onboarding within the Group in coordination with Flow Management Services
• Report monthly and weekly meetings - all store, managers, shop, etc
• Coordinate store events around holidays and team-building opportunities.
• Partner with Events Team within Marketing to identify, create, and fill service opportunities within the local community.
• Facilitate monthly employee experience surveys with the People and Culture Team.
• Collaborate with the Group President and General Managers to conduct performance reviews and monitor the ongoing development of high performing team members.
• Identify high performing managers with potential for growth and guide them toward additional training allowing them to rise within the company.
• Build rapport with all team members to deliver a positive employee experience through proactive communication and efficient process management.
• Promote and champion the Thrive@Flow programs and partners.
• Triage employee issues with and on behalf of the Group President and General Managers.
• Conduct exit interviews with every departing employee.
• Assist the Group President & People and Culture Team in other projects, as assigned.

Required Expertise:

• At least 3 years of demonstrated employee development experience.
• Experience with project management.
• Excellent organizational skills and ability to juggle multiple demands in a fast-paced environment.
• Strong written and oral communication skills with the ability to communicate effectively in meetings, email and in formal discussions.

Flow Automotive Companies is committed to being on the cutting edge of the transportation industry and needs like-minded individuals to join our team. Our growth has been driven by a strategy to attract and develop high achieving people of outstanding character who are committed to operational excellence and to providing extraordinary personal service. Flow operates 44 automotive franchises representing 21 manufacturers in 10 cities and employs over 1,500 people in North Carolina and Virginia.

Flow provides competitive earning opportunities and a comprehensive benefits plan including:

• Medical, dental, and life insurance (including dependent coverage)
• Paid time off
• Paid volunteer time
• State of the art fitness facility on site
• 401(k) Retirement Plan and Financial Wellness Program
• Thrive@Flow Wellness Program with on-site nurse
• Employee pricing for automotive service and vehicle purchases
• Scholarship program for children of employees

Applicants must pass a pre-employment drug screening.

Flow Automotive Companies is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Qualifications