Customer Retention Manager jobs in Olympia, WA
Customer Retention Manager manages all customer retention activities. Takes initiatives in customer satisfaction via process improvement plans and efficient reporting and flow of information. Being a Customer Retention Manager maintains industry relationships and develops budgets and controls costs. Responsible for leading a team of retention members. Additionally, Customer Retention Manager requires a bachelor's degree in area of specialty. Typically reports to a head of a unit/department. The Customer Retention Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Retention Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Recently Added Customer Retention Manager jobs
Customer Compliance Project Manager
- State of Washington
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Multiple Locations Statewide, WA
OTHER
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Our ideal candidate is a seasoned professional who is deeply immersed in Agile methodologies and has a proven track record of managing complex IT projects using Agile frameworks. They should have vast experience in facilitating Agile processes and collaborating with multiple stakeholders to deliver value and quality. They have comprehensive knowledge of various software development tools and platforms and are familiar with system security and compliance standards.
They have excellent communication and interpersonal skills, and are capable of making independent decisions, solving problems, and implementing effective project management strategies. They have formal project management training, PMP certification, and the ability to engage and lead a team of technical and business staff.* This is a non-permanent position with an anticipated end date of December 31, 2025. *This position is for an experienced IT Project Manager with a very strong emphasis on Agile methodologies. The role involves managing complex IT projects, defining project scope, developing, and managing schedules, and overseeing resources.
Key responsibilities include leading teams, translating complex technical and business concepts into understandable language, managing project risks, and providing regular status updates. The role requires significant experience in Agile/Scrum methodologies. PMP certification is preferred. Strong communication skills, the ability to engage and lead a team of technical and business staff, and a highly organized approach to work are essential.
Some of your duties may include:- Initiate Complex Projects: Work with the Business Sponsor to define scope, develop and receive approval on the Project Charter, and facilitate decision making regarding the technical solution.
- Determine Resource Needs: Allocate resources to the project team and define team members’ roles and responsibilities.
- Develop Project Management Plan: Implement the plan which defines project governance.
- Provide Leadership and Direction: Create a collaborative culture, resolve issues, direct the work of project team members, and ensure Business Sponsor engagement.
- Manage IT Project Risk: Implement a process to report risks, identify and track project risk, and develop mitigation strategies.
- Develop and Maintain Project Schedule: Define the Work Breakdown Structure (WBS), develop the project schedule, and monitor work effort.
- Decision Making: Determine resources necessary for project completion, resolve issues, and make adjustments to keep the project on track.
To request a detailed position description, click here.- Bachelor’s Degree in Computer Science or closely related field and five (5) years’ experience managing high value IT projects of increasing size and complexity.
- A combination of education and/or relevant IT experience totaling nine (9) years.
****************************************************************************************************************************************************************************************************************************************************************************************************************************************************************AND- Experience using industry standard project management processes as defined in the Project Management Book of Knowledge (PMBOK).
- Experience managing projects that followed an industry standard Software Development Lifecycle (SDLC).
- Experience using, business and management principles involved in planning, resource allocation, leadership techniques, and coordination of people and resources.
- Project Management Training/Certification (PMP).
*A Master's degree or above will substitute for one (1) year of required experience.
Additional Requirement of Employment:- Must be able to pass an Unemployment Insurance (UI) Claim & Benefit Information Review.
- Position may require frequent and/or occasional travel to field offices within the state, and/or occasional travel for meetings and/or training.
Please submit only the required documents as noted below and ensure all Personal Identifying Information (PII) such as Social Security numbers etc. are edited out of your materials for privacy.
Please submit your Cover Letter and Resume with your Online Application through the "Add Attachments" field. A resume will not substitute for the "work experience" section of the application or vice versa. Applications with blank fields, or supplemental question responses with comments such as "see attachments" may be considered incomplete.Our agency's mission and values drive every decision that we make, determine how we interact with others, and are at the core of who we are. We value Access, Love, Belonging, Equity, and Stewardship. We understand that a work environment that respects your work/life balance is key; that's why many of our positions are eligible for flexible work schedules and teleworking opportunities. Through support, value, and trust, our employees are empowered to grow and develop into their best self.
Opportunity for All
We strive to create a working environment that includes and respects cultural, ethnic, racial, religious, sexual orientation, and gender identity diversity. Women, racial and ethnic minorities, people with disabilities, people over 40 years of age, people with religious beliefs, veterans or people with military status, and people of all sexual orientations and gender identities are encouraged to apply.
The Employment Security Department is an equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities.
If you are a person needing assistance in the application process, if you need this job announcement in an alternate format, or if you have general questions about this opportunity, please contact thomas.digiorgio@esd.wa.gov or the Talent Acquisition Team.
If you are having technical difficulties creating, accessing, or completing your application, please contact careershelp@des.wa.gov or (360) 664-1960 or toll free (877) 664-1960, Washington Relay 711.
This recruitment may be used to fill additional agency-wide positions in accordance with Article 4 of the WFSE Collective Bargaining Agreement.Candidates who are offered a job with ESD must possess work authorization which does not require sponsorship by the employer for a visa now or in the future.**This Organization Participates in E-Verify**
- 3 Days Ago
Customer Relations Program Manager
- State of Washington Office of the Secretary of...
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Olympia, WA
FULL_TIME
- Description The Office of the Secretary of State (OSOS) offers some of the most unique and diverse job opportunities in state government. Its critical responsibilities include: ensuring a fair and acc...
- 8 Days Ago
Customer Relations Program Manager
- State of Washington
-
Thurston, WA
FULL_TIME
- The Office of the Secretary of State (OSOS) offers some of the most unique and diverse job opportunities in state government. Its critical responsibilities include: ensuring a fair and accurate electi...
- 10 Days Ago
Customer Service - Self Storage Manager
- Public Storage
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Olympia, WA
FULL_TIME
- Company DescriptionPublic Storage is the self-storage industry leader and we are Hiring Now!Earn $19.50 Per HourOur BenefitsTotal Rewards package available to our team:We work Flexible and Full-Time S...
- 7 Days Ago
Customer Service Manager (WMS Band 2)
- State of Washington Liquor and Cannabis Board
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Olympia, WA
FULL_TIME
- Description WSLCB Vision Safe communities for Washington State Mission Promote public safety and trust through fair administration, education and enforcement of liquor, tobacco cannabis and vapor laws...
- 26 Days Ago
Customer Service Manager (WMS Band 2)
- State of Washington
-
Thurston, WA
FULL_TIME
- WSLCB VisionSafe communities for Washington State MissionPromote public safety and trust through fair administration, education and enforcement of liquor, tobacco cannabis and vapor lawsThis recruitme...
- 26 Days Ago
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0 Customer Retention Manager jobs found in Olympia, WA area
Area Business Director, Denver
- Sanofi Group
-
Olympia, WA
- Sanofi Group Area Business Director, Denver Olympia , Washington Apply Now Travel: Ability to travel up to 75% of the ti...
- 4/24/2024 12:00:00 AM
DSHS ESA Management Analyst 3
- State Of Washington
-
Olympia, WA
- DSHS ESA Management Analyst 3The Division of Child Support (DCS) is seeking a Management Analyst 3 to be a part of impor...
- 4/24/2024 12:00:00 AM
Area Business Director, San Francisco
- Sanofi Group
-
Olympia, WA
- Sanofi Group Area Business Director, San Francisco Olympia , Washington Apply Now Travel: Ability to travel up to 75% of...
- 4/24/2024 12:00:00 AM
Area Business Director, Houston-Louisiana
- Sanofi Group
-
Olympia, WA
- Sanofi Group Area Business Director, Houston-Louisiana Olympia , Washington Apply Now Travel: Ability to travel up to 75...
- 4/24/2024 12:00:00 AM
Associate Director of Operations
- View Moreicons
-
Olympia, WA
- Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain e...
- 4/23/2024 12:00:00 AM
Logistics & Customer Support Coordinator
- karier.co
-
Tacoma, WA
- **Logistics & Customer Support Coordinator** CharterUP - Atlanta, GA 30326+3 locations Job details Salary $67,500 a year...
- 4/22/2024 12:00:00 AM
Customer Service Specialist
- Rollins, Inc.
-
Tacoma, WA
- ** Customer Service Specialist** **Job Category****:** Customer Service **Requisition Number****:** CUSTO022460 Showing ...
- 4/22/2024 12:00:00 AM
Customer Service Lead Onsite position in Food Distribution
- Epic Internal
-
Lacey, WA
- Job Description Job Description Are you ready to Jump Start your Career and become and EPIC employee!? Looking for an Bi...
- 4/21/2024 12:00:00 AM
About Olympia, Washington
Olympia is the capital of the U.S. state of Washington and the county seat of Thurston County. European settlers claimed the area in 1846, with the Treaty of Medicine Creek initiated in 1854, and the Treaty of Olympia initiated in January 1856.
Olympia was incorporated as a town on January 28, 1859, and as a City in 1882. The population was 46,479 as of the 2010 census, making it the 24th largest city in the state. The city borders Lacey to the east and Tumwater to the south. Olympia is a cultural center of the southern Puget Sound region. Olympia is located 60 miles (100 km) southwest of Seat...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Retention Manager jobs
$91,711 to $124,567
Olympia, Washington area prices
were up 2.9% from a year ago
were up 2.9% from a year ago
What does a Customer Retention Manager do?
Customer Retention Manager in Troy, NY
Making security moreaccessible than ever before, and backed by 24/7 customer support, ADT iscommitted to providing superior customer service with a focus on speed andquality of responsiveness, helping customers feel safer and empowered.
December 08, 2019
Customer Retention Manager in Las Vegas, NV
Optimity are looking for a technically minded project manager with relevant experience within a network technology service provider, to join a busy provisioning and projects team based in the heart of Shoreditch.
January 31, 2020
Customer Retention Manager in Pittsburgh, PA
The most common pitfall for businesses around the world is that they think that if they have a great product or service, then customer retention will follow naturally.
January 15, 2020