Customer Retention Manager jobs in Pittsburgh, PA

Company Description

Goodwill of Southwestern Pennsylvania and North Central West Virginia is a nonprofit organization that funds job training, education, and other community programs by selling donated clothing and household items in Goodwill stores and online. We offer life changing work on a mission-minded team. We are 1,000 working as one, and each of us is essential to helping our community thrive. For three years running, Goodwill has been named to Forbes’ list of America’s “Most Inspiring Companies”.

We offer a wide range of career opportunities from entry-level to management in retail, human services, and administrative fields. Learn more about working at Goodwill. You can help. We can show you how.

Job Description

As the Assistant Store Manager, you will display your critical thinking skills by assisting the Store Manager in the operation of the retail store/outlet. Demonstrate your exceptional management abilities by overseeing personnel, and daily operations. Model your active listening and interpersonal skills by providing customer focused service. The Assistant Store Manager you will grow your leadership skills, through a career in retail while adding value to the community!

Duties will also include but are not limited to:

• Provide leadership and direction to staff, program participants, donors, and customers, ensuring that production and quality goals are achieved and sales expectations are met and that the store operates in an efficient manner. 
• Ensure a positive application of organizational policies and procedures by all staff and retail facilities so they operate in such a manner as to reflect a positive internal and external appearance.
• The qualified candidate will have excellent oral/written communication skills; possess organizational, problem solving, and management skills, and be customer/detail oriented. 

External Hiring Range: $15.65 up to $18.00/hour (Additional Bonus Potential)

Retention Bonus: $500 after 90 days, and $500 after 6 months of employment.

Travel: Local travel may will be required. 

Qualifications

• High school diploma or equivalent AND 2 or more years’ experience in Management required.  OR
• Associates' Degree AND 1 year of experience in Management required.
• Internal Candidates will be considered with - High school diploma or equivalent AND 6 months of experience in the Goodwill Team Leader role required.
  • Experience in retail, including fast food, re-sale, or manufacturing/production experience preferred.

REQUIRED CLEARANCES, LICENSES, AND CERTIFICATIONS:

• Candidates are expected to provide current valid clearances (Child Abuse Clearance, FBI Fingerprints Clearance, and PATCH)

Additional Information

To apply to this position, copy & paste this link into your address bar:

https://bit.ly/3DL8t2p