Customer Retention Manager jobs in Port Arthur, TX

SALARY: :$38.1053 - $47.4544, Hourly (DOE&Q) NON-EXEMPT
OPENING DATE: :01/23/2024
CLOSING DATE: :Continuous until filled.:
JOB SUMMARY::
The Business Attraction, Retention, and Expansion (BARE) Manager works under the direction of the Chief Executive Officer (CEO) and performs complex administrative and managerial functions including planning, organizing, and directing the business attraction, retention, and expansion programs with the primary goal of increasing Port Arthur’s global competitiveness, create new jobs, enhance economic growth, and extend PAEDC’s global reach through expert discovery and exploration of new and untapped business opportunities and relationships. Initiates contact and develops relationships with key decision makers in targeted industry companies to generate new business development leads, site selection firms, prospect visitations, and successful location decisions. Possesses extensive economic development contract management/administration. Works with the CEO to develop short- and long-term planning, programs, and budgets. Emphasis is on working in a collaborative setting; dealing with the issues associated with rapid industrial and manufacturing growth and seeking out creative solutions to development related issues.
PRIMARY DUTIES AND RESPONSIBILITIES::
The following list of duties is not intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities. Incumbent may not be required to perform all duties listed and may be required to perform additional, position-specific duties.:

• Assists the CEO with implementing initiatives designed to recruit, retain, expand, and help germinate new businesses and employment to Port Arthur and achieve the PAEDC’s vision.

• Oversees the PAEDC’s business attraction, retention, and expansion programs including developing and implementing programs to support existing businesses to ensure their long-term success in Port Arthur. Also supports the City of Port Arthur’s industrial development activities.

• Develops and maintains a database of existing Port Arthur businesses.

• Designs, coordinates, implements, and oversees a proactive business retention and expansion program activities and events; visits and communicates with businesses owners or businesses’ senior management to increase loyalty and retain Port Arthur’s businesses or services and quickly devise solutions to problems.

• Develops a “toolkit" to help Port Arthur businesses stay and thrive in Port Arthur.

• Develop relationships with community organizations and PAEDC’s stakeholders and synergistically match Port Arthur businesses with resources.

• Plans and executes events such as employer appreciation events, business and industry roundtables, and others.

• Responsible for the day-to-day management and operation of the PAEDC’s three industrial parks.

• Maintains community business and demographic information, including site and building availability, wages, taxes, labor market, transportation, educational attainment, area utility rates, and demographics.

• Pursues and manages Foreign Trade Zone status for PAEDC’s three industrial parks.

• Works to form strong relationships between the business functions including sourcing leads, drafting proposals, negotiating development agreements, and representing the PAEDC to outside stakeholders and partners.

• Cultivates and actively maintains meaningful professional relationships with economic development stakeholders and allies, site consultants (via the Site Selectors Guild), commercial real estate brokers (via the Society of Industrial and Office Realtors and the Industrial Asset Management Council) as well as established and prospective businesses, through various forms of regular contact and communication.

• Manages and coordinates responses to Request for Information (RFI’s) and proposals to prospective clients, responds to inquiries and requests from prospective clients, and facilitates presentations and client site visits.

• Facilitate and manage all aspects of a site location project, from initial contact, research, proposal, presentations, prospect visit, negotiation, location decision and announcement.

• In collaboration with the PAEDC’s CEO, manages, coordinates, and disseminates the PAEDC’s business incentive programs including preparing proposals and contracts, negotiating incentives, obtaining Board of Directors and City Council approvals, and solidifying with an executed agreement.

• Manages all incentive contracts as to compliance and acts as a liaison for the incentive recipient throughout the term of the contract.

• Maintains a BARE Program Dashboard that includes companies/site selectors contacted, number of active projects, and number of proposals submitted.

• Coordinates, oversees, and prepares financial and economic analyses of projects and potential financial incentives including conducting research, and determining potential fiscal/economic impacts.

• Works with and manages interactions with local, state, and federal economic development partners to prioritize and encourage development and infrastructure expansions that align with PAEDC’s strategic goals as well as promote the advantages of Port Arthur as a top venue for global commerce.