Customer Retention Manager manages all customer retention activities. Takes initiatives in customer satisfaction via process improvement plans and efficient reporting and flow of information. Being a Customer Retention Manager maintains industry relationships and develops budgets and controls costs. Responsible for leading a team of retention members. Additionally, Customer Retention Manager requires a bachelor's degree in area of specialty. Typically reports to a head of a unit/department. The Customer Retention Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Retention Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Arona Home Essentials has a long legacy as an industry leader, with continued growth regardless of the economy in the Rent-to-own industry. We are built on a foundation of excellence, customer focus, quality products and services. We are dedicated to building a diverse community, one where employees feel a sense of belonging, and are valued for their contributions.
We currently operate 55 stores in 13 states, including Puerto Rico. We are looking to hire a CUSTOMER RETENTION ASSOCIATE to join Team Arona! Visit us online at https://aronarents.com
You will have comprehensive benefits package that includes:
Job Duties
Position Requirements
Customer Retention Associate must have a satisfactory MVR (driving record), D.O.T. physical/certification in states that require it, a valid Driver’s License and comply with the Arona Home Essentials Driver Qualification Policy. All Customer Retention Associates must pass a drug screen and criminal background investigation before beginning employment.
EEOC Statement
Arona Home Essentials is an Equal Opportunity Employer
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