Customer Retention Manager jobs in Salt Lake City, UT

Customer Retention Manager manages all customer retention activities. Takes initiatives in customer satisfaction via process improvement plans and efficient reporting and flow of information. Being a Customer Retention Manager maintains industry relationships and develops budgets and controls costs. Responsible for leading a team of retention members. Additionally, Customer Retention Manager requires a bachelor's degree in area of specialty. Typically reports to a head of a unit/department. The Customer Retention Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Retention Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Customer Success Manager (Support & Retention)
  • Chargezoom
  • Utah, UT FULL_TIME
  • Chargezoom, a fast-growing SaaS fintech startup, specializes in delivering automated payment solutions. Our mission is to simplify internal financial processes and enable main-street businesses to save time, money, and achieve their goals through our intelligently designed software products and accounting software integrations. We are currently searching for a highly motivated and experienced Customer Success Manager to join our Retention Team.
    We strive to only promote from within, so every team member that joins starts preparing for the next step from day one.

    Responsibilities
    Provide product support for customers after their first 90 days
    Engage with users who are experiencing issues to help resolve
    Educate clients on the Chargezoom platform features using GAAP best practices
    Provide clients with platform demos for specific features that may solve a pain point
    Ensure customers set their automations up in the most efficient way possible
    Identify gaps in the experience that causes confusion or possible churn
    Work proactively with customers who have decreased usage on the platform
    Collaborate with Product and Engineering team on escalations
     
    Requirements
    2 years of customer-facing experience, preferably at a SaaS company
    Track record for building and nurturing relationships with multiple stakeholders and customers
    Thoughtful verbal and written communication through a variety of channels
    Passion for supporting customers and helping them achieve their goals
    Experience working in HubSpot CRM or Help Desk tools is a plus
     
    What Success Looks Like
    Ability to work in a very fast paced, ever changing environment
    Strong communication skills, both written and verbal
    Work from a place of empathy and patience, both internally and externally
    Must be coachable, willing to learn, and grow
    Strong collaboration and cooperation skills
    Confident and comfortable to share ideas and perspectives up stream
     
    Perks
    Wake up each morning proud of the place you work and the amazing companies you get to partner with
    Join the team at a time when you can help shape the future of the company
    Medical, Dental, insurance fully paid
    Employee Stock Options (be an owner in the company)
    A performance culture that rewards results and promotes those that perform, quickly
    Equipment provided to set up a successful work environment
    Engaging Team-building activities
    Being part of an organization that truly believes in promoting from within, at Chargezoom your growth potential is uncapped!

    Compensation:
    On-target earnings (OTE): $70,000 - $98,000
    Base Salary: $60,000 - $72,000
    Monthly bonus based on NRR (net revenue retention)
  • 23 Days Ago

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Customer Retention Specialist (Seasonal)
  • Moxie Pest Control
  • Salt Lake, UT FULL_TIME
  • Moxie Pest Control is growing fast! With growth comes the need for superior leadership and vision. We are looking for Seasonal Account Managers to provide accurate, clear and concise info to our custo...
  • 3 Days Ago

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Senior Director, Contact Center Operations
  • Golden Customer Care
  • Salt Lake, UT FULL_TIME
  • We’re Looking For A: Sr. Director, Contact Center Operations to lead all aspects of the Golden Customer Care’s contact center, from its daily operations to its long-term strategic success. Ensures tha...
  • 10 Days Ago

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Patient Care Advocate
  • Oakland Manager LLC
  • South Jordan, UT FULL_TIME
  • Summary The Patient Care Associate (PCA) is responsible for delivering an exceptional customer experience. This role ensures all sales are compliant with state regulations and that customer needs are ...
  • Just Posted

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Customer Service Representative - Part Time
  • Williams-Sonoma Inc. Customer Care Centers
  • Salt Lake, UT PART_TIME
  • Williams-Sonoma Inc. Customer Service Representatives – Work from Home in Utah! Now hiring part-time staff until July 2024 Why you and why us? Who are our Customer Service Representatives? They are pe...
  • 6 Days Ago

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Customer Manager
  • Acosta Group
  • South Jordan, UT FULL_TIME
  • **Overview** The Customer Manager will cover the territory & surrounding area they are hired for in a given market. Develops relationships with store managers/personnel to achieve directed short and l...
  • 10 Days Ago

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0 Customer Retention Manager jobs found in Salt Lake City, UT area

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DENTAL CUSTOMER EXPERIENCE SPECIALIST (Ward, Brighton, MI)
  • MicroDental Laboratories
  • Salt Lake City, UT
  • Education MicroDental Laboratories is a world-class, rapidly growing, global company with strong benefit packages and gr...
  • 3/28/2024 12:00:00 AM

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Civil Engineering Analyst - Land Development
  • Kimley-Horn
  • Salt Lake City, UT
  • Overview: Kimley-Horn is looking for Engineering graduates to join our Salt Lake City, Utah (UT) office in 2024! This is...
  • 3/28/2024 12:00:00 AM

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Civil Engineering Analyst - Surface Water
  • Kimley-Horn
  • Salt Lake City, UT
  • Overview: Kimley-Horn is looking for Engineering graduates to join our Salt Lake City, Utah (UT) office in 2024! This is...
  • 3/28/2024 12:00:00 AM

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Director of Membership
  • Associated Builders and Contractors Utah Chapter
  • North Salt Lake, UT
  • Position Description ABC values the highest levels of personal and corporate standards of behavior characterized by resp...
  • 3/27/2024 12:00:00 AM

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Customer Service Representative
  • Hoj Innovations, LLC
  • Salt Lake City, UT
  • **Customer Service Representative** Salt Lake City, UT **HOJ Dock & Door** is a leader in the material handling industry...
  • 3/27/2024 12:00:00 AM

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Clinical Service Representative
  • Nature's Sunshine Products
  • Lehi, UT
  • Job Description Job Description NSP Professional MISSION: We are a team of innovative, following-gen collaborators dedic...
  • 3/26/2024 12:00:00 AM

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Retail Print and Client Services Supervisor - Key Carrier
  • Office Depot
  • Layton, UT
  • Job Description At Office Depot and Office Max, every leader is responsible for growing total sales and services within ...
  • 3/26/2024 12:00:00 AM

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Clinical Service Representative
  • Nature's Sunshine Products
  • Lehi, UT
  • NSP Professional MISSION: We are a team of innovative, following-gen collaborators dedicated to promoting prosperity and...
  • 3/25/2024 12:00:00 AM

Salt Lake City has an area of 110.4 square miles (286 km2) and an average elevation of 4,327 feet (1,319 m) above sea level. The lowest point within the boundaries of the city is 4,210 feet (1,280 m) near the Jordan River and the Great Salt Lake, and the highest is Grandview Peak, at 9,410 feet (2,868 m). The city is in the northeast corner of the Salt Lake Valley surrounded by the Great Salt Lake to the northwest, the steep Wasatch Range to the east, and Oquirrh Mountains to the west. Its encircling mountains contain several narrow canyons, including City Creek, Emigration, Millcreek, and Par...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Retention Manager jobs
$83,588 to $113,534
Salt Lake City, Utah area prices
were up 2.3% from a year ago

Customer Retention Manager in Troy, NY
Making security moreaccessible than ever before, and backed by 24/7 customer support, ADT iscommitted to providing superior customer service with a focus on speed andquality of responsiveness, helping customers feel safer and empowered.
December 08, 2019
Customer Retention Manager in Las Vegas, NV
Optimity are looking for a technically minded project manager with relevant experience within a network technology service provider, to join a busy provisioning and projects team based in the heart of Shoreditch.
January 31, 2020
Customer Retention Manager in Pittsburgh, PA
The most common pitfall for businesses around the world is that they think that if they have a great product or service, then customer retention will follow naturally.
January 15, 2020