Customer Retention Manager jobs in San Jose, CA

Customer Retention Manager manages all customer retention activities. Takes initiatives in customer satisfaction via process improvement plans and efficient reporting and flow of information. Being a Customer Retention Manager maintains industry relationships and develops budgets and controls costs. Responsible for leading a team of retention members. Additionally, Customer Retention Manager requires a bachelor's degree in area of specialty. Typically reports to a head of a unit/department. The Customer Retention Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Retention Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Staff Product Manager, Retention
  • NETGINC
  • Milpitas, CA FULL_TIME
  • Arlo has pivoted to a services first organization with the focus on providing great customer experience and value to Arlo Secure subscribers. With our continued and increasing focus on subscriptions, we’re looking for a seasoned product leader to help fuel the growth of our subscription business with the focus on increasing customer retention, retention revenue and growing the overall retention business. This role requires excellent cross-functional leadership, analytical thinking, creative mindset with a data-oriented approach to run develop roadmaps and lead organization level programs.

    You are a business leader, a champion for customer experience and love diving into data to gather insights to convert ideas into programs and lead software design teams, IT, user experience, marketing, and customer support teams. You roll up your sleeves to work in a startup like environment to bring success to your programs.

    Essential Duties and Responsibilities: 

    •      Lead subscription solutions, product definition and unique customer value propositions, driving customer retention, and subscriber growth.
    •      Oversee save journeys that are compelling, and highly personalized.
    •      Lead Arlo’s subscription journeys to create first of its kind Hardware as a Service offerings.
    •      Ideate and lead programs to increase subscriber engagement for Arlo Secure.
    •      Champion the customer needs and product purpose across the organization to gain buy-in and ensure cohesive strategy that drives customer demand and usage.
    •      Partner with finance, analytics, and data Science teams to define and measure success and forecast business success.
    •      Set direction for conversion through strategy, implementation, and KPI’s/success metrics.
    •      Cultivate an appropriate analytical framework, reporting, and tools to measure ROI and track effectiveness of all programs.
    •      Define and lead subscription growth programs like optimization of various purchase flows, in-app experiences to drive retention, cancellation journeys and make decisions based on data.
    •      Direct implementation of A/B testing experimentation tools and drive contiguous optimization of customer journeys to maximize conversion and growth. 

    Qualifications:

    •      Bachelor’s degree in business, marketing, engineering, or related field (MBA preferred)
    •      Minimum of 5-7 years of experience in a product management, product marketing, ecommerce, performance marketing or business operations function for a leading consumer brand
    •      Prior experience in managing customer journeys, and web & mobiles purchase/cancellation flows.
    •      Prior experience in creating business case for growth initiatives by working with management team, finance, technology, and other stakeholders.
    •      Knowledge of membership/subscription-based business model
    •      Knowledge of retention strategies to plan and lead growth programs.

     

    Studies have shown that candidates from certain underrepresented communities may be less likely to apply for jobs unless they believe they meet every single one of the qualifications as described in a job description. We are committed to building a diverse and inclusive company and we are most interested in finding the BEST candidate for the job. That candidate may be one who comes from a less traditional background, and that’s okay. We would strongly encourage you to apply, even if you don't believe you meet every one of the qualifications described.  We may work with candidates, as appropriate, to ensure they develop additional skills as necessary to fulfill the essential functions of the job.

    Arlo is proud to be an equal opportunity employer.  We value diversity and inclusion and are committed to a diverse, inclusive, and harassment-free workplace.  We prohibit discrimination and harassment based on age, race, color, national origin, gender, gender identity, sexual orientation, pregnancy, religion, disability, veteran status, or any other legally protected status in all hiring and employment.  We provide reasonable accommodations to applicants and employees with disabilities, who are pregnant, or who have sincerely held religious beliefs, observances, and practices. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, the Company will consider for employment qualified applicants with arrest and conviction records. 

     For U.S. applicants only: The pay range for this position reflects the minimum and maximum target for new hire salaries at commencement of employment and is expected to be between $138,000 - 217,000/year.  However, base pay offered may vary depending on multiple factors, including location, role, job-related knowledge, skills, relevant education and experience.  The total compensation package for this position may also include other elements, including bonus, equity, and a full range of benefits. Details of all benefits will be provided if an employee receives an offer of employment.

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  • 21 Days Ago

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Case Manager-Housing Retention Services
  • HomeFirst Services
  • San Jose, CA FULL_TIME
  • POSITION: Housing Retention Case Manager PROGRAM/LOCATION: Santa Clara County, Boccardo Reception Center SUPERVISOR: Program Manager JOB TYPE: Full Time, Non-Exempt COMPENSATION: $29.77 AGENCY SUMMARY...
  • 17 Days Ago

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Service Coordinator Manager, Compressor Techniques, Fremont,CA
  • Atlas Copco Compressors LLC -North America Customer Center
  • Fremont, CA FULL_TIME
  • Service Coordinator Manager, Compressor Techniques, Fremont,CA Functional area: Service Country: United States City: Fremont Company name: Atlas Copco Compressors LLC Date of posting: Feb 2, 2024 Our ...
  • 12 Days Ago

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Staff Product Manager - Engagement/Retention & Platform
  • Waymo
  • Mountain View, CA FULL_TIME
  • Staff Product Manager - Engagement/Retention & Platform Mountain View, California, United States San Francisco, California, United States Waymo is an autonomous driving technology company with a missi...
  • Just Posted

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Cleaner
  • Aware Manager
  • San Jose, CA CONTRACTOR
  • Cleaner We are looking for a Cleaner to take care of our facilities and carry out cleaning and maintenance duties. The goal is to keep our building in a clean and orderly condition. Responsibilities C...
  • 5 Days Ago

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RWSHR - Group Sales Manager
  • Group Sales Manager
  • Menlo, CA FULL_TIME
  • KEY RESPONSIBILITIESJob SummaryTarget, solicit and cultivate business within the group market segment, with efforts directed towards room night revenue generation, as well as securing group affiliated...
  • 13 Days Ago

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0 Customer Retention Manager jobs found in San Jose, CA area

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FOH Manager
  • Just Food Inc
  • Burlingame, CA
  • Job Description Job Description Summary of Position: Oversee and coordinate the planning, organizing, training and leade...
  • 3/28/2024 12:00:00 AM

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Robotic Customer Experience Associate
  • Starship Technologies
  • Pleasanton, CA
  • ???? **Privacy Notice** **Robotic Customer Experience Associate** Unites States, Pleasanton CA / Operations Operations U...
  • 3/28/2024 12:00:00 AM

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Sales and Service Expert
  • 24 Hour Fitness, INC.
  • San Leandro, CA
  • **FULL-TIME** Part-time **LOCATION** 567 Floresta Boulevard San Leandro CA 94578 Sales and Service Expert Who we?are? At...
  • 3/28/2024 12:00:00 AM

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Senior Customer Success Manager, Embedded
  • Workato
  • Mountain View, CA
  • About Workato Workato is the only integration and automation platform that is as simple as it is powerful - and because ...
  • 3/27/2024 12:00:00 AM

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Human Resources Director
  • Anatomage Inc.
  • Santa Clara, CA
  • Who is Anatomage? Founded in 2004, Anatomage is a world-leading health care technology company. Anatomage offers 3D medi...
  • 3/26/2024 12:00:00 AM

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Customer Service Representative (REMOTE)
  • Grovesindustrial
  • San Leandro, CA
  • ** Customer Service Representative (REMOTE)** **Job Category****:** Operations **Requisition Number****:** CUSTO001842 S...
  • 3/25/2024 12:00:00 AM

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Customer Experience Manager (USA)
  • Roambee Corporation
  • Santa Clara, CA
  • Roambee Corporation | Full time **Customer Experience Manager (USA)** Santa Clara, United States | Posted on 10/02/2022 ...
  • 3/24/2024 12:00:00 AM

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Food Service Operations Manager - Solar 4 America Ice
  • Aramark
  • San Jose, CA
  • Job Description The Food & Beverage Operations Manager, SAP Center/TechCU Arena will manage the daily food and beverage ...
  • 3/15/2024 12:00:00 AM

San Jose is located at 37°20′07″N 121°53′31″W / 37.335278°N 121.891944°W / 37.335278; -121.891944. According to the United States Census Bureau, the city has a total area of 180.0 sq mi (466 km2), of which 3.4 sq mi (8.8 km2) (1.91%) is water, making it the fourth-largest California city by land area (after Los Angeles, San Diego and California City). San Jose lies between the San Andreas Fault, the source of the 1989 Loma Prieta earthquake, and the Calaveras Fault. San Jose is shaken by moderate earthquakes on average one or two times a year. These quakes originate just east of the city on...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Retention Manager jobs
$109,353 to $148,529
San Jose, California area prices
were up 2.9% from a year ago

Customer Retention Manager in Troy, NY
Making security moreaccessible than ever before, and backed by 24/7 customer support, ADT iscommitted to providing superior customer service with a focus on speed andquality of responsiveness, helping customers feel safer and empowered.
December 08, 2019
Customer Retention Manager in Las Vegas, NV
Optimity are looking for a technically minded project manager with relevant experience within a network technology service provider, to join a busy provisioning and projects team based in the heart of Shoreditch.
January 31, 2020
Customer Retention Manager in Pittsburgh, PA
The most common pitfall for businesses around the world is that they think that if they have a great product or service, then customer retention will follow naturally.
January 15, 2020