Customer Retention Manager jobs in South Bend, IN

The University of Notre Dame (ND.jobs) is accepting applications for a Account Executive -Ticket Sales, Service and Retention.

Applications will be accepted until 5/19/2022.

Notre Dame Athletics is committed to building a diverse workforce passionate about maximizing the student-athlete experience. Our pillars of Education; Excellence; Faith; Tradition; and Community guide us in the work we do each day. We are eager to attract, recruit, and retain individuals who positively contribute to a collaborative, inclusive working environment where all may thrive.

Building on the University's Spirit of Inclusion, we are committed to the work needed to cultivate sustainable progress and change. As a prospective member of Notre Dame Athletics, we encourage you to apply if you embrace, embody, and demonstrate a commitment to the aforementioned values.

As a member of the Notre Dame Athletics Sales, Service and Retention team the Account Executive is primarily responsible for driving revenue and achieving pre-determined sales goals around securing and retaining football, men's and women's basketball and hockey ticket and hospitality revenue including but not limited to season tickets, community clubs, full and partial season memberships, hospitality packages, VIP experiences, incremental events and group ticket packages. We are seeking an experienced team member with a positive, results-oriented approach to collegiate ticket sales, who can communicate clearly across all platforms and work diligently and independently to identify and secure new. This position is responsible for a book of 500 clients and will be expected to generate hundreds of thousands of dollars in sales annually.

• Responsible for offering a full menu of seating and ticket opportunities for Notre Dame football, men's basketball, women's basketball and hockey ticket packages. Identify and manage a portfolio of 500 season ticket members, group and individual ticket purchasers with a specific interest and affiliation with Notre Dame athletics.
• Execute outbound sales calls on all potential customers through prospecting, cold calling and referrals from existing customers. The candidate will be accountable for certain levels of activity (calls made/appointments set) and for achieving pre-determined sales goals. Using primarily online digital strategies, in addition to phone and in-person outreach, the candidate will be required to cultivate the ticket members' relationship with Notre Dame athletics.
• Assist with managing and stewarding existing season ticket members. Serve as a main point of contact for general ticket inquiries that come through inbound phone calls, email and social media. Work in conjunction with Notre Dame's ticketing staff to promote and generate sales on all events while providing a great fan experience.
• Effectively use Salesforce/CRM to maintain accurate records of all clients and prospect interactions. Assist with managing and stewarding existing commitments and payments from season ticket members.

#LI-SH1

Minimum Qualifications:

• Bachelors degree (business, marketing or communications preferred)
• 1 to 2 years experience
• Prior experience working in professional, collegiate or entertainment industry is a plus
• Excellent relationship building and interpersonal skills, with the ability to interact comfortably and effectively with internal and external customers
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously
• Ability to handle heavy volume of outbound and inbound calls and emails
• Excellent interpersonal written and verbal communication skills
• Proficient in software programs including Salesforce/CRM and Paciolan
• Strong time management and organizational skills with an attention to detail
• Ability to work collaboratively in a team-oriented, "team-first" environment
• Competitive desire to be the best
• Must be willing to work non-traditional hours including nights, weekends and holidays

Preferred Qualifications:

ABOUT NOTRE DAME:
The University of Notre Dame, founded in 1842 by Rev. Edward F. Sorin, C.S.C., of the Congregation of Holy Cross, is an independent, national Catholic university located in Notre Dame, Ind. For the fifth consecutive year, the University of Notre Dame has received Honor Roll distinctions as one of the top 10 higher education workplaces in the country in the Chronicle of Higher Education's annual "Great Colleges to Work For" survey...and we are proud of it!

This appointment is contingent upon the successful completion of a background check. Applicants will be asked to identify all felony convictions and/or pending felony charges. Felony convictions do not automatically bar an individual from employment. Each case will be examined separately to determine the appropriateness of employment in the particular position. Failure to be forthcoming or dishonesty with respect to felony disclosures can result in the disqualification of a candidate. The full procedure can be viewed at https://facultyhandbook.nd.edu/?id=link-73597.

Equal Opportunity Employment StatementThe University of Notre Dame seeks to attract, develop, and retain the highest quality faculty, staff and administration. The University is an Equal Opportunity Employer, and is committed to building a culturally diverse workplace. We strongly encourage applications from female and minority candidates and those candidates attracted to a university with a Catholic identity. Moreover, Notre Dame prohibits discrimination against veterans or disabled qualified individuals, and requires affirmative action by covered contractors to employ and advance veterans and qualified individuals with disabilities in compliance with 41 CFR 60-741.5(a) and 41 CFR 60-300.5(a).

APPLICATION PROCESS:
Please apply online at http://ND.jobs to Job # S221630. For additional information about working at the University of Notre Dame and various benefits available to employees, please visit http://hr.nd.edu/why-nd. The University of Notre Dame supports the needs of dual career couples and has a Dual Career Assistance Program in place to assist relocating spouses and significant others with their job search.
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