Customer Retention Manager jobs in Spartanburg, SC

Position Summary

The Leasing Consultant is responsible for coordinating all activities related to apartment rentals, move-ins and moveouts, and lease renewals. This position is also responsible for interacting directly with prospective and current residents to achieve maximum occupancy and ensure resident retention.

Essential Duties & Responsibilities

· Generates and handles traffic, qualifies prospective residents, leases apartments, prepares lease documentation, and completes move-in paperwork and procedures.

· Ensures model apartments are in touring condition.

Orients prospective and current residents to the property.

· Processes renewal paperwork and ensures documentation is delivered to current residents on a monthly basis.

· Maintains accurate and detailed records of traffic activity by entering applicable information into the computer.

· Follows up with all prospective residents via phone, mail or email.

· Converts phone traffic into scheduled appointments with prospective residents in order to tour the community.

· Ensures excellent customer service to prospective and current tenants, and promotes a quality living experience for all residents.

· Inspects apartments prior to resident move-ins and ensures apartments are in move-in condition by coordinating move-in/out needs and schedules with maintenance team.

· Creates and maintains confidential resident files, which includes reviewing move-in paperwork with new residents.

· Completes weekly leasing reports in accurate and timely fashion.

· Ensures all open and close procedures are completed daily.

· Assists with ongoing resident relations throughout occupant’s tenancy by ensuring occupant’s requests are responded to promptly and accurately.

· Responsible for shopping competitive properties.

· Inspects buildings and grounds to ensure safety and cleanliness, and alerts Maintenance to items that need to be repaired.

· Assists with processing work order requests for residents and ensures work is completed in a timely manner.

· Supports management by providing clerical support such as answering phone calls, filing, and processing property invoices, as needed.

· May be asked to assist with planning and implementing resident activities in order to increase resident retention.

· Participates in Company-provided training such as fair housing, safety, non-discrimination, and harassment prevention.

Please reply to this ad to get a full copy of the job description. We are an equal opportunity employer.

Job Type: Full-time

Pay: $14.00 - $16.00 per hour

Benefits:

• Paid time off

Experience level:

• No experience needed

Schedule:

• 8 hour shift
• Day shift
• Weekends as needed

Ability to Commute:

• Boiling Springs, SC 29316 (Required)

Work Location: In person